We stayed at Les Jardins du Marais, and while the hotel is beautiful, the check-in process was frustrating. We flew in from the US and arrived early—our room wasn’t ready, which we expected. But even after walking around for two hours, it still wasn’t available. At the official 3pm check-in, we were told it would be another 30 minutes… then another 20. Jet lagged and exhausted, my family was nearly asleep in the lobby. At 4pm, after saying we were fine with a technician coming in, we finally got our room and were offered drink vouchers as compensation.
The room was worth the wait—spacious, clean, stylish, and quiet. The hotel has a charming courtyard and sits in a lively, local neighborhood with lots of restaurants, shops, groceries, and pharmacies nearby. Beds were very comfortable, and small touches like robes, slippers, and chocolates made us feel welcome. Breakfast was excellent—fresh juice, salmon, eggs, croissants, cappuccinos, and fruit—with great service.
The only big issue came when using our drink vouchers. Staff questioned us, saying they only covered beer and wine and didn’t have our names or room number. A manager got involved, then disappeared on break, so we gave up and left.
Despite the bumps, we’d still consider staying again. It’s a beautiful, well-located hotel—but for the price, the service should be smoother.