We were put in a room with 2 twin beds, each of which was very narrow to fit 2 people each! The air-con didn't function, either. Sleeping experience was not good (too narrow). The complimentary coffee creamer in the room had expired and already dried out (evaporated) probably months ago. When I complained about this at the reception, showing the little creamer containers, they agreed with me that it's a no-go, but did not solve the problem for my entire stay. Just there, I got some milk from the bar. No further apologies or creamer supply into the room. On our final night, people next-door were having a party incl. music, loud chattering, bass, etc. until at least 2am. We complained at the reception multiple times and were always told that the security would take care of it. They couldn't/didn't. Finally, I asked to switch rooms, which saved the remaining night. I am just wondering why the reception did not proactively offer this to us instead of making us call them multiple times!! Finally, every morning, there was some kind of construction noise outside, which made us wake up punctually at 7.30am every day! This was not how we had imagined our holiday to be. Upon checkout, we were not asked how our stay had been. I would've expected at least some discount or waiving the EUR 60 dinner or similar.
On the positive side: Good breakfast buffet incl. friendly and forthcoming service, also daily housekeeping was good.
