Standard Twin Room, 1 Bedroom, Private Bathroom, Valley View | Terrace/patio
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Reviews of Paraíso Orocay Lodge

2.5 out of 5
Paraíso Orocay Lodge
500 Metros Sureste de Complejo Picacho, Antigua Carretera a Cachí, Paraiso, Cartago

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 6 out of 30 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

4.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemarie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying here for 2 days was the best part of our trip to Costa Rica! We were treated like family! Albert Alonso the owner is a wonderful chef and he makes everything himself. From bread to pizza, pies and everything in between. He also went over and beyond and called around to find a personal guide to show us around the area that was honest and trustworthy. Thank you to the Alonso family!
Stayed 2 nights in Apr 2024

2/10 Terrible

Juan Alberto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está casi abandonado, sucio, el restaurante no funciona, solo hay dos personas en el hotel. Muy ineficientes y poco amables. Las cabañas no tienen agua caliente, tienen un calentador que se conecta en la regadera pero no funciona bien y le salen chispas, tengo un video de eso. Además el hotel se cierra y las cabañas quedan en el estacionamiento por lo que la seguridad no es muy buena, además la zona se siente insegura. Pedimos de comer en el restaurante, estaba cerrado pero nos hizo algo de comer la recepcionista, comida muy cara y muy mala, prácticamente un recalentado de ravioles congelados con una salsa de lata. Reservamos dos noches y sólo nos quedamos una por la mala experiencia. Lo único bueno del hotel es la vista.

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the valley. Aleida made our stay even better. She was friendly, helpful and made us feel very welcome. The breakfast that was included was delicious.
Stayed 3 nights in Jan 2024

2/10 Terrible

samuel

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Rafael on 2023/2/11
Este cliente no se hospedo por el Irrespeto en malacrianza y vulgaridad de la persona que acompañaba al Sr Samuel. Dicha Calificacion debera ser Eliminada porque por supuesto No acepto que le pidieramos que realizara la cancelacion.

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2021

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
stayed 1 night. Room was clean and tidy but basic, just a king bed and 1 bedside table and tv. No closet or drawers just some open shelving, no coffee maker or fridge. Suited us for a short 1 night stay. We ate at the onsite restaurant but had to order by 5.30 pm as the food was served at 6pm latest. Breakfast included was basic but ok for 1 day. Lovely views from the property but an unmade stretch of road to get there so a high vehicle recommended. Overall would recommend for a short stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful place. Very pleasant surprise after a long day of travelling.
Stayed 1 night in Jan 2020

4/10 Poor

Yeilyn, San jose, Costa Rica

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No me gusto para nada me parece caro para lo basico de las habitaciones
Stayed 1 night in Dec 2019
Response from Alonso on 2019/12/31
Nuestro lodge de montaña es la conformación de armonía con la naturaleza y la mejor vista del valle de Orosi, confort en cómodas habitaciones con cama king size y colchones selther, televisión de pantalla plana equipado con cable satelital y conexión de wifi sin costo en todo el hotel con vistas al valle y una de las mejores gastronomías de la zona en nuestro restaurante Orocay Bistro con especialidad en cortes primium al grill y pizza a la leña, para complementar nos preocupamos por la seguridad de nuestros clientes al tener control remoto de nuestras cámaras de seguridad y guarda en nuestro parqueo. Es una lástima que su comentario demuestra todo lo contrario y nos decepciona de gran manera al leerlo ya que usted hace ingreso a nuestro hotel a las 2:15 am y por supuesto no puede percibir nada de lo que hacemos mención.

8/10 Good

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The place was nice and the staff really nice too. The room was as expected. The towels needed a hot wash and the jacuzzi wasn’t operating like it showed in the picture. No biggie. The place is beautiful and fairly quiet. I slept well.
Stayed 1 night in Feb 2019
Response from Albert on 2019/2/6
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Both jacuzzi were not working. There were not even chairs in the deck. We paid for a room with balcony but it was a lie, they considered the front hallway a balcony but it is not. They all have the same hallway. Room was tight in space. Not worth the price we paid. It included breakfast but by 10 am they told us, no more breakfast, it was served until 9 am. I wouldn't recommend this property to anyone, not for that price.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good Small hotel. Service can be improved, but its a good place to relax and get away
Response from Albert on 2017/6/23
thanks for your visit, hope you will visit us next time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A bit out of the way but worth it. Staff was helpful
Response from Albert on 2017/4/8
thank you for your comment, we hope to see you soon!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Little out of town but worth it.
Nice room with a nice views. Could have easily spent 2 nights here to better check out Orosi and the Tapantí National Park.
Response from Albert on 2017/3/4
Thanks for your comment, hope to see you in your next visit to Costa Rica.

8/10 Good

Melvin, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Love the view the peace such a beautiful view

10/10 Excellent

Bob, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodge overlooking beautiful valley
Very quiet location overlooking a serene valley. A great place to unwind after dealing with traffic.
Morning fog in the valley.
Response from Albert on 2016/12/20
Thanks for your visit, we hope to see you soon!!!!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooie kamer op een mooie locatie
Mooie kamer op een mooie locatie.
Stayed 1 night in Jan 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Susana

Stayed 2 nights in Jan 2023
Response from Rafael on 2023/2/13
Cliente molesta y malcriada que por No respetar las politicas del hotel se Indispuso, realmente califica con el Higado!! No debería viajar con esa amargura. y menos al país del Pura vida!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Apr 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Stayed 1 night in Mar 2021

6/10 Okay

Heriberto

Business traveler
Liked: Cleanliness, staff & service, room comfort
Orocay
El lugar es bonito pero si esta retirado de los sistemas de transporte, si llegas a necesitar taxi o Uber tardan mucho en llegar, el agua para bañarse nunca estuvo caliente y si se los comente a los del hotel , salia agua media tibia y si estaba el clima con frio y era para estar bañandose con agua muy caliente y mi factura aun no me la envian.
Stayed 2 nights in Jan 2020
Response from Alberto on 2020/2/14
AGRADECEMOS SU COMENTARIO Y AL MISMO TIEMPO NOS GUSTARIA HACERLE VER QUE LO MAS LOGICO ES QUE SINO, SUPO COMO USAR LA DUCHA! SE ACERCARA A NUESTRO PERSONAL PARA QUE ELLOS LE PUDIERAN EXPLICAR DE COMO HACERLO. ASÍ TAMBIÉN NOS PARECE QUE MENCIONE QUE ESTAMOS RETIRADOS CUANDO A TAN SOLO 500 MTS PASA EL 1ER TRANSPORTE PUBLICO, A 800 MTS EL 2DO Y A CINCO MINUTOS ESTA EL PARQUE CENTRAL DE PARAISO. LE RECOMENDAMOS PARA UN FUTURO QUE PUEDA TENER LOS RECURSOS ECONÓMICOS PARA PODER RENTAR UN AUTOMÓVIL.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erg netjes maar van God verlaten
Alles klopt in het hotel, het was echter stil qua gasten en het ligt ook ‘in the middle of no where. De zwembaden waren leeg, maar het was in de avond ook koud. De douche was lauw, dat was echt een domper
Stayed 1 night in Jan 2019
Response from Albert on 2019/2/6
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TARIFA ME COBRARON $10 ADICIONALES
Me cobraron $10 dólares adicionales por haber reservado a través de este medio. Lo justificaron aduciendo que cuando es a través de ustedes tienen que pagar una comisión y que esa comisión se la trasladan al cliente. primera ves que me hacen un cobro adicional por haber reservado a través de una aplicación.La cama matrimonial eran 2 camas dobles unidas con una separación al centro. Pésimo desayuno.
Stayed 1 night in Jan 2018
Response from gerencia on 2018/2/3
Lamentamos que su experiencia no fuera placentera, su comentario es de gran ayuda para corregir los errores y malentendidos surgieran durante su estancia, el desayuno que ofrecemos incluido con la habitación es el continental, adicionalmente se ofrece un menú de opciones extra en caso de que el desayuno incluido no sea suficiente. Gracias

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thanks for your visit

6/10 Okay

Axelinho, BVB

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sehr schicker Blick
Der Empfang war irgendwie komisch und unpersönlich! Es wird NUR spanisch gesprochen und man hat einen etwas fremd wirkenden Umgangston! Trotzdem entgegenkommender früher Checkin! Die Anlage und der Blick würden mit etwas Gastfreundlichkeit und Umsicht zu einem Highlight werden! Leider wurde uns am leeren Hottop und dem kleinen wasserlosen Jacuzzi nur der erahnte Badespass mit Ausblick zuteil. Alles wirkte irgendwie unpersönlich und wenig einladend (die Liegen (neu und echt bequem) waren abgehängt) und die Stühle wurden erst nach unserer Ankunft im Hof spärlich verteilt, während der Besitzer sein Auto mit dem Hochdruckreiniger sauber machte und die zumindest schöne Ruhe irgendwie etwas störte! Eine tolle Anlage mit genialem Blick und durchaus ansprechende Zimmern (das Bad riecht komisch und die Handtücher sind auch nicht so lecker). Kleine Lampen fehlen - wenig (schönes) Licht keine Fernbedienung im Zimmer für den Fernseher - die vorherigen Bewertungen treffen aber i.d.R. Sowas von zu!!!! Frühstück ok mit Früchten - viel zusätzlicher Kram für ordentlich Geld - reicht aber alles auch so! Zusammenfassend hat diese Unterkunft ein wahnsiniges Potential!
Response from Albert on 2017/6/23
thanks for your comment, the jacuzzi is an extra service, if the guest may ask for it the staff would fill it up and the seats usually are cover to protect it from the sun, sorry if you did feel uncomfortable about it, we are glad to had you as a guest in our hotel and if you will visit us next time we will make sure to complete all your expectations. Thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

De Gast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Guido , München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotelzimmer mit traumhaften Blick!
Sehr schönes und gepflegtes Hotel in traumhafter Lage. Sehr nette und hilfsbereite Gastgeber.
Response from Albert on 2016/12/21
Vielen Dank für Ihren Besuch

2/10 Terrible

patrice, france

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sans aucun interet
très mauvais rapport qualité prix, pt dej médiocre (tout est avec supplément). Chambre facturée avec un taux de change prohibitif qui augmente le tarif annoncé de 10%. Pour un prix équivalent nous avons des hôtels luxueux avec un super pt dej dans des zones pourtant beaucoup plus touristiques. A fuir.