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Reviews of Bigatt Hotel & Restaurant

3 out of 5
Bigatt Hotel & Restaurant
Via Carona 41, Paradiso, TI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 50 out of 59 reviews" "
Rating 8 - Good. 9 out of 59 reviews" "
Rating 6 - Okay. 0 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alessia Cima on 2023/12/10
Dear Polina, GRAZIE GRAZIE GRAZIE for the 10/10! See you soon back at the Bigatt.

10/10 Excellent

Axel

Stayed 3 nights in Oct 2023
Response from Alessia Cima on 2023/12/10
Dear Axel, Thank you very much for the 10/10! Saluti dal Bigatt

10/10 Excellent

Osnat

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2023
Response from Alessia on 2023/7/24
Dear Osnat, Thank you for your review and the great scoring! We look forward to welcoming you soon. Best regards, Alessia Cima Front Office manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We all need a little bit of Ticino in our life!!
Lugano is THE place to visit. The Hotel is great and we had a wonderfull time overthere, Grotto Morchino is next door's hotel fine local food experiment. We loved it.
Stayed 1 night in Jul 2023
Response from Alessia on 2023/7/10
Dear Guest, Thank you for taking the time to review your stay. We are glad to read that you have enjoyed your time in our Hotel and you had a great holiday in our region! We hope to welcome you back soon.

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An historical building nicely renovated with nice view on Lugano and a great pool. The breakfast is wonderful, everything made from fresh ingredient from the property farm. The room was big and very comfortable. The only negative point is to have an extra cost for parking. This property is far from the city so many people will come by car and it is not normal not to have the parking free for this standing.
Stayed 1 night in Aug 2022
Response from Giulia Bertoletti - FOM on 2022/8/23
Dear ____,It was wonderful to read your review!Thank you for your kind words and for being so enthusiastic about your experience in our Hotel. We try to give our guests an unforgettable experience and knowing that you loved the passion we put in what we do is indeed very rewarding. We truly appreciate you choosing the Bigatt Hotel & Restaurant for your stay in Paradiso and I hope to be able to welcome you back in our Hotel soon.Best Regards

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite!
Stayed 3 nights in Jun 2022
Response from Giulia Bertoletti - FOM on 2022/8/23
Thank you, thank you and THANK YOU again!We hope to welcome you again soon at the Bigatt Hotel & Restaurant

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with good amenities and great views of Lake Lugano.
Stayed 1 night in May 2022
Response from Giulia Bertoletti - FOM on 2022/8/24
We thank you very much for the wonderful rating and we hope to be able to welcome you again in the coming future.Wishing you a nice day,

10/10 Excellent

Audrey, Gatineau

Stayed 1 night in Apr 2022
Response from Giulia Bertoletti - FOM on 2022/8/24
Thank you!

8/10 Good

Erdem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Giulia Bertoletti - FOM on 2022/8/24
A big thank you for taking the time to give us your positive feedback! We look forward to welcome you again with great pleasure

10/10 Excellent

leanne

Stayed 1 night in Feb 2022
Response from Giulia Bertoletti - FOM on 2022/2/27
Thank you, thank you and THANK YOU again! We hope to welcome you again soon at the Bigatt Hotel & Restaurant

10/10 Excellent

Urs

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Giulia Bertoletti - FOM on 2022/1/19
Guten Tag und ein unendliches Dankeschön vom Bigatt Hotel & Restaurant-Team für diese sehr gute Auswertung! Hoch Lebe das Bigatt

10/10 Excellent

Taejin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Lugano
The hotel was recently renovated so really clean. The hotel is located on a hill overlooking the city of Lugano and surrounded by vineyard. It also has a very nice restaurant. Highly recommended.
Stayed 1 night in Dec 2021
Response from Giulia Bertoletti - FOM on 2021/12/30
A very good day and a big thank you from all of us at the Bigatt Hotel & Restaurant for your review with such a wonderful score! Long live Bigatt :)

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto grazioso, pulito e ben tenuto. Colazione con diverse proposte anche per vegani e gluten free. Personale gentile
Stayed 1 night in Mar 2024
Response from Alessia Cima on 2024/4/1
Gentile Laura, molte grazie per aver preso il tempo di recensire il suo soggiorno. Siamo felici di leggere che sia andato tutto bene e che lo staff si sia preso cura di lei. Speriamo di rivederla presto al Bigatt Hotel & Restaurant. Cari Saluti Alessia Front Office Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel und super Service 😊
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Traveled with family
Stayed 3 nights in Nov 2023
Response from Alessia Cima on 2023/12/10
Dear Daniel, Thank you for taking the time to score your stay and for the 8/10. Please do not hesitate to let us know what we could do next time to ensure your complete satisfaction. Saluti da Paradio!

10/10 Excellent

Marisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alessia Cima on 2023/12/10
Dear Marisa, Thank you for reviewing your stay 10/10! We hope to welcome you back soon.Saluti da Paradiso

10/10 Excellent

Ingrid

Stayed 1 night in Sep 2023
Response from Alessia Cima on 2023/9/29
Dear Ingrid, Thank you very much for the 10/10! We look forward to welcoming you back. Saluti da Paradiso

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt - in jeder Beziehung!
Freundlich, sympathisch und immer alle sehr nett. Wir kommen wieder!
Stayed 4 nights in Aug 2023
Response from Alessia Cima on 2023/9/29
Guten Abend Judith, Vielen Dank, dass Sie Ihren Aufenthalt im Bigatt Hotel & Restaurant mit 10/10 bewertet haben. Wir freuen uns darauf, Sie wiederzusehen!Cari saluti da Paradiso

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander sans hésitation
Le cadre de l'hotel est magnifique, très reposant avec son jardin et la piscine. Le petit déjeuner est exceptionnel et la vue sur Lugano est vraiment très belle. Un excellent séjour!
Stayed 5 nights in Aug 2023
Response from Alessia Cima on 2023/9/29
Cher Anonymous,Nous sommes heureux que notre environnement ait été un cadre relaxant pour votre séjour et que le buffet du petit-déjeuner ait été excellent.Nous espérons vous accueillir à nouveau bientôt.Cari saluti da Paradiso

10/10 Excellent

Luiz Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Amazing
The Hotel is amazing, very comfortable, friendly staff, the room is quite big, clean, and well-equipped, the breakfast is superb, the location is something special, and the view from the terrace is breathtaking.
Stayed 4 nights in Jul 2023
Response from Alessia on 2023/7/24
Dear Luiz Fernando, Thank you for taking the time to review your stay. We are glad you have enjoyed our beautiful property and that the staff looked after you. We look forward to welcoming you back. A presto!Alessia Front Office Manager

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Alessia on 2023/7/24
Dear Raphael, Thank you for the 5/5! We hope to welcome you back soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Alessia on 2023/7/10
Molte grazie per il 10/10!

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Alessia on 2023/6/13
Grazie mille Sandro per il 10/10. Speriamo di vederla di nuovo al Bigatt Hotel & Restaurant. A presto! Alessia Cima, Front Office Manager

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Alessia Cima on 2023/6/13
Buongiorno Robert, Molte grazie per il 10/10. Siamo sempre molto felici quando i nostri ospiti sono contenti del loro soggiorno presso la nostra struttura. Speriamo di rivederla presto. Saluti Alessia Cima, Front Office Manager

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feines, mit öV gut erreichbares, sehr sympathisches Hotel mit aufmerksamem Personal und uns begeisternder Innen- und Aussengestaltung.
Stayed 4 nights in May 2023
Response from Alessia Cima on 2023/5/29
Liebe Jeanne,ich danke Ihnen für Ihre freundlichen Worte. Wir freuen uns, dass Sie Ihre Zeit bei uns genossen haben. Wir werden das positive Feedback an das gesamte Team weitergeben. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen. grazie mille! Alessia Front Office Manager

10/10 Excellent

Airton

Stayed 1 night in May 2023
Response from Alessia Cima on 2023/5/29
Dear Airton, Thank you for the 10/10. We are glad you have enjoyed your stay and hope to welcome you back. Greetings from TicinoAlessia Front Office Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder toll!
Herrlich, alle super freundlich, toller Pool, feines Frühstück. Perfekt!
Stayed 2 nights in May 2023
Response from Alessia on 2023/5/29
Liebe Judith, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt zu bewerten. Wir freuen uns, dass Sie die Zeit im Bigatt Hotel & Restaurant genossen haben und dass das Team sich um Sie gekümmert hat. Wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen. Grazie mille! Alessia Front Office Manager at Bigatt Hotel & Restaurant

10/10 Excellent

Sylvianne

10/10 Excellent

Urs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bigatt - Paradiso - Lugano - highly recommended
just wonderful!
Stayed 2 nights in Nov 2022
Response from Giulia Bertoletti - FOM on 2022/11/15
Thank You!

8/10 Good

Michel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel
Sehr freundliches Personal, sowohl an der Rezeption, putzkraft aber auch im Restaurant. Top!!! Leider sind die wege zum Zimmertrakt 1-20 nicht überdacht, wenn es regnet, dies ist der einzige minus punkt. Schwimmbad habe ich nicht genutzt .
Stayed 4 nights in Oct 2022

8/10 Good

Marcel

Stayed 2 nights in Sep 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel!
Great hotel and great restaurant! Very nice staff and rooms are in perfect condition. I would go to Lugano again, just for this hotel!
Stayed 1 night in Sep 2022

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besser geht fast nicht! Ein Bijou ruhig gelegen mit traumhafter Sicht auf Lugano und den Monte San Salvatore. Super Team, man fühlt sich sehr Willkommen. Das Essen ist auch top!
Stayed 1 night in Aug 2022
Response from Giulia Bertoletti - FOM on 2022/8/24
Liebe Karin,Nach dem lesen Ihrer positiven Auswertung fällt es einem wirklich leicht den Arbeitstag anzugehen.Danke für Ihre Worte der Werschätzung und dass Sie so gut über das Bigatt geschrieben haben. Wir versuchen unseren Gästen ein unvergessliches Erlebnis zu bieten. Zu wissen, dass unsere Gäste die Leidenschaft die wir dafür aufbringen zu schätzen wissen, ist sicherlich aussergewöhnlich.Falls Sie wieder einmal in Lugano sind, besuchen Sie uns auch nur auf einen Kaffee auf unserer Terrasse mit Panoramasicht. Es wäre schön, Sie wieder im Bigatt Hotel & Restaurant begrüssen zu dürfen. Wir wünschen Ihnen einen wunderschönen Tag,

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war fabelhaft. Mehr gibt‘s nicht zu sagen. Einfach hammer!
Stayed 3 nights in May 2022
Response from Giulia Bertoletti - FOM on 2022/6/10
Danke Danke und nochmals Danke!

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo Hotel a due passi dal centro di Lugano
ottimo Hotel a 5 minuti di orologio dal centro di Lugano. Stanze pulitissime e nuove in tutto, con vista fantastica sul lago. colazione super abbondante e buonissima con ampia scelta di prodotti freschi che accontentano tutti i viaggiatori (anche vegani). Se posso permettermi solo un piccolo consiglio: Sarebbe più comodo avere le uova già pronte al buffet della colazione per non dover attendere la loro cottura. sicuramente tornerò
Stayed 1 night in Apr 2022
Response from Greta on 2022/5/2
Gentile Marco, é stato fantastico leggere la sua recensione! Grazie mille per averci dedicato un po' del suo tempo. Tutti noi al Bigatt Hotel & Restaurant siamo entusiasti di poter leggere che i nostri servizi e il nostro personale sono stati all' altezza delle sue aspettative e prendiamo nota con piacere il suo consiglio, ogni parare dei nostri ospiti é per noi un tesoro per poterci sempre migliorare. Non vediamo l’ora di poterla accogliere di nuovo qui da noi, e se le fa piacere consigliare il Bigatt Hotel & Restaurant ai suoi amici, le ricordiamo che il nostro magnifico ristorante è aperto da Giovedì a Lunedì per pranzo e per cena. A presto speriamo, Bigatt team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel an Aussichtslage, aber..
Ich habe dieses auf dem Hügel Hotel gewählt in der Hoffnung die Aussicht auf Lugano und den See geniessen zu können - leider gab es aber nur eine Häuserfassade. Die Zimmereinrichtung war neuwertig und schön, aber muss sehr weiche Betten mögen - nicht mein Fall leider. Daher werde ich nächstes Mal eine andere Unterkunft auswählen.
Stayed 1 night in Mar 2022
Response from Giulia Bertoletti - FOM on 2022/4/10
Vielen Dank für Ihre Auswertung. Wir versuchen alle Wünsche unserer Gäste zu erfüllen und wir freuen uns sehr über positive und konstruktive Kommentare. Fragen Sie bei Ihrem nächsten Besuch im Bigatt Hotel & Restaurant nach unserem Direktor Lorenzo oder unserer Leiterin der Rezeption Giulia, wir freuen uns sehr über ein direktes Feedback Ihres Aufenthaltes. Wir stehen Ihnen jederzeit zur vollen Verfügung,

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gepflegtes und schönes Hotel, sehr freundliches Personal, gute Aussicht, gutes Frühstück
Stayed 7 nights in Feb 2022
Response from Giulia Bertoletti - FOM on 2022/3/12
Danke, Danke und nochmals Danke ! Wir hoffen Sie bald wieder im Bigatt Hotel & Restaurant begrüssen zu dürfen.

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Giulia Bertoletti - FOM on 2022/3/12
Vielen Dank für diese positive Auswertung und dass Sie sich dafür die Zeit genommen haben! Wir würden uns auf ein Wiedersehen riesig freuen

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean with beautiful view on Lugano. Very serviable people, excellent breakfast and big room. I highly recommend this hotel.
Stayed 2 nights in Feb 2022
Response from Giulia Bertoletti - FOM on 2022/2/26
Good Day! Thank you very much for rating the Bigatt Hotel & Restaurant and our services as a 5 out of 5. You have been to us a 5 out of 5 guest :). We hope to see you very soon,

10/10 Excellent

Reni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundum zufrieden
Wir waren sehr angetan über die Vielfalt der Gerichte, lokal, frisch, vielfältig, bis hin zu vegan. Absolut erfreut waren wir über die PiWi.s (neue, ökologische Traubensorten) als Hausweine! Kommen gerne wieder.
Stayed 2 nights in Jan 2022
Response from Giulia Bertoletti - FOM on 2022/2/9
Lieber Reni Es war fantastisch Ihre Auswertung zu lesen! Vielen Dank dass Sie sich dafür Zeit genommen haben. Wir alle vom Bigatt Hotel & Restaurant sind überglücklich zu hören dass unser Service und unser gesamtes Personal Ihre Erwartungen erfüllen konnten. Wir können es kaum erwarten Sie wieder bei uns begrüssen zu dürfen Bis bald,

10/10 Excellent

Luciana

Stayed 1 night in Jan 2022
Response from Giulia Bertoletti - FOM on 2022/1/19
Danke, Danke und nochmals Danke ! Wir hoffen Sie bald wieder im Bigatt Hotel & Restaurant begrüssen zu dürfen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Giulia on 2021/11/28
Good Day! Thank you very much for rating the Bigatt Hotel & Restaurant and our services as a 10 out of 10. You have been to us a 10 out of 10 guest :). We hope to see you very soon,

10/10 Excellent

Gabrielle

Liked: Cleanliness
very helpfull people and very new hotel!
Stayed 2 nights in Aug 2021
Response from Team Reception on 2021/9/1
Hi Gabrielle Thank you, thank you and THANK YOU again! We hope to welcome you again soon at the Bigatt Hotel & Restaurant. Have a nice day! Best regards Team Reception

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Unterkunft
Tolles Hotel mit toller Aussicht, nettem Personal, gutem Essen. Gute Unterstützung bei der Planung von Ausflügen. Wir haben uns rundum Wohlgefühl.
Stayed 4 nights in Jul 2021
Response from Giulia on 2021/7/14
Guten Tag vom Bigatt Hotel & Restaurant. Wir freuen uns zu hören dass Ihr Aufenthalt in unserem Haus positiv verlaufen ist. Wir hoffen Sie bald wieder begrüssen zu dürfen um Sie dann positiv überraschen zu können damit Ihr Aufenthalt unvergesslich bleibt. Bitte lassen Sie uns wissen wenn wir Ihnen in irgendeiner Weise behilflich sein können,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Liegenschaft mit sehr freundlichen Personal
Stayed 1 night in Apr 2021
Response from Giulia on 2021/4/17
Danke, Danke und nochmals Danke ! Wir hoffen Sie bald wieder im Bigatt Hotel & Restaurant begrüssen zu dürfen.

10/10 Excellent

Sylvie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour calme
Hôtel entièrement rénové , calme , très propre, personnel très accueillant et chaleureux. Restaurant très bon. Temps pluvieux et frais pas pu profiter de la belle piscine . Merci
Stayed 2 nights in Apr 2021
Response from Giulia on 2021/4/17
Un bonjour et un merci infini de toute l’équipe du Bigatt Hôtel & Restaurant pour votre avis avec le score Excellent ! Vive le Bigatt !

10/10 Excellent

August

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhaftes Hotel - nur enpfehlenswert
Herzliche Brgrüssung, guter Service von allen Abteilungen. Sehr zuvorkommendes Personal. Die Aussicht war atemberaubend. Das Hotel empfehle ich wärmstens.
Stayed 2 nights in Mar 2021
Response from Giulia on 2021/3/29
Lieber August, Es war fantastisch Ihre Auswertung zu lesen! Vielen Dank dass Sie sich dafür Zeit genommen haben. Wir alle vom Bigatt Hotel & Restaurant sind überglücklich zu hören dass unser Service und unser gesamtes Personal Ihre Erwartungen erfüllen konnten. Wir können es kaum erwarten Sie wieder bei uns begrüssen zu dürfen und würden uns freuen wenn Sie das Bigatt Ihren Freunden und Bekannten weiterempfehlen würden. Bis bald,

10/10 Excellent

Marie-France

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un jolie découverte
Stayed 2 nights in Mar 2021
Response from Giulia on 2021/3/29
Un bonjour et un merci infini de toute l’équipe du Bigatt Hôtel & Restaurant pour votre avis avec le score Excellent ! Vive le Bigatt !

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholung
Wunderbares Hotel für erholsame Tage
Stayed 3 nights in Mar 2021
Response from Giulia on 2021/3/25
Guten Tag und ein unendliches Dankeschön vom Bigatt Hotel & Restaurant-Team für diese sehr gute Auswertung! Hoch Lebe das Bigatt !

8/10 Good

Josef

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Giulia on 2021/3/25
Wir danken Ihnen für Ihre ausgezeichnete Auswertung und hoffen Sie in naher Zukunft wieder bei uns als Gast zu haben. Wir wünschen Ihnen einen schönen Tag