AVOID!!
While we were initially pleased with the warm welcome from the night porter, several aspects of our visit were unfortunately unsatisfactory.
The temperature in our room was excessively hot, making it unbearable and preventing a restful night's sleep, despite the small desk fan. When we reported this to reception the following morning, we were told that nothing could be done.
A primary reason for choosing your hotel and travelling from London to Cornwall was the "spa retreat." We were therefore very disappointed to discover that this was limited to a one-hour slot for pool use. This restriction was not made clear during the booking process and was particularly frustrating given the pool was empty during our allocated time. Consequently, we incurred additional expense to use spa facilities at the Harbour.
We also encountered issues with cleanliness and what appeared to be cost-saving measures that impacted our comfort. The dust in our room aggravated allergies. Furthermore, for a room costing £160 per night, providing only two small 330ml bottles of Kirkland water and dirty glasses felt inadequate.
Similarly, the miniature toiletries were insufficient for two people, particularly for someone who showers twice daily.
The spa's policy of not providing towels on arrival, requiring us to use our room towels for both the pool and subsequent showers, was inconvenient and felt like another cost-cutting measure.
