Will not stay here again. Had we not paid in advance with no refund Expedia policy we would have checked out early moved to a resort. The noise, cold/lack of diversity food, slow service, drains backups, music too loud all day, unruly children running wild, and other things make it not palatable hotel for a couple wanting to relax peacefully when on vacation. No hot water. Water lukewarm at best with drainage back up. Shower no door and water from coming out when showering. Breakfast Buffet cold and catered only to locals. Food was NOT hot, despite being on burners (set to low!) or having fuel cans NOT lit which made us a little bit concerned still being in a pandemic and so many people touching the utensils not washing their hands. Service was slow. Ordered 2 drinks and fries, 45 minutes later the beers arrived warm and the french fries cold. Noise nonstop daily. If you like loud noise 24/7 this is your place. If you actually want to relax and have some peace and quiet this is not the place to be. Children jumping up and down above us running up/ down the hallways slamming doors at night playing. “Family friendly hotel” doesn’t mean let child(ren) run wild with no discipline or control when encroaching on the other guests. 100 peso tips to EACH cleaning person before they started cleaning incentive things were STILL missed such as putting replacing empty soaps, taking away dirty glasses, clean towels debatable pubic hair found. Hotels should have some catering for Americans.