On the beach, white sand

Reviews of Best Western Plus The Ivywall Resort-Panglao

4 out of 5
Best Western Plus The Ivywall Resort-Panglao
ALONA BEACH, BRGY DANAO, Panglao

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 160 reviews" "
Rating 8 - Good. 36 out of 160 reviews" "
Rating 6 - Okay. 5 out of 160 reviews" "
Rating 4 - Poor. 5 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

mila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the beach …. The entrance to the property from the main road needed to be asphaltedor cemented …. That road entrance should match the beauty of the resort
Stayed 3 nights in Feb 2024
Response from Doer on 2024/3/6
Dear mila,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Sincerely,Doer R. EscotoGeneral Manager

6/10 Okay

Lynette

Traveled with family
Liked: Cleanliness, staff & service
Being an Australian was not impressed by breakfast.
Stayed 3 nights in Feb 2024
Response from Doer on 2024/3/6
Dear Lynette,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Sincerely,Doer R. EscotoGeneral Manager

10/10 Excellent

Santiago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and excellent service
Stayed 2 nights in Jan 2024
Response from Doer on 2024/3/6
Dear Santiago,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Sincerely,Doer R. EscotoGeneral Manage

10/10 Excellent

Esmeralda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Panglao, stay HERE. Staff are beyond phenomenal!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffrey

Stayed 5 nights in Dec 2023

2/10 Terrible

Swee Siong

Traveled with group
Disliked: Staff & service
Hotel refused to refund dispite of typhoon warning
How to review this hotel, we didn’t even has a chance to stay there. But based on my experience with Hotels.com, I will not book this hotel in future if I go to Bohol Island. Due to the typhoon warning signal 1 alert, we have to cancel the booking at last minute just before we about to board the ferry from Cebu to Tabilian, Bohol Island. But Hotels.com and Best Western Ivywall Resort refused to refund us. I’m still waiting for one of the reply
Stayed 2 nights in Dec 2023

8/10 Good

ROMMEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Response from Doer on 2024/3/6
Dear ROMMEL,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Sincerely,Doer R. EscotoGeneral Manage

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely pleasant and courteous - very professional and accommodating.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and breakfast was exceptional!!!
Stayed 12 nights in Nov 2023

10/10 Excellent

Auxence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I stayed during my one month trip to the country, thanks to the staff. The staff is simply wonderful. They make your stay unforgettable. I will go back there for sure. Thank you all the staff especially Jorjie for caring.
Stayed 3 nights in Oct 2023
Response from Doer on 2023/11/3
Dear Auxence,We are truly glad to hear that you had a wonderful experience with us, We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Thank you once again for taking the time to write the review - and we do look forward to your return soon.Doer EscotoGeneral Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Super oceanview & modern hotel. Improve on having a better gym with more equipment to compliment your hotel & future guests will appreciate it.
Stayed 1 night in Sep 2023
Response from Doer on 2023/9/27
Dear Steven,We are truly glad to hear that you had a wonderful experience with us, We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Thank you once again for taking the time to write the review - and we do look forward to your return soon.Doer EscotoGeneral Manage

8/10 Good

Marivic

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and very assessable to where ever you want to go in Alona.
Stayed 1 night in Jun 2023
Response from Doer on 2023/11/3
Dear Marivic,We are truly glad to hear that you had a wonderful experience with us, We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Thank you once again for taking the time to write the review - and we do look forward to your return soon.Doer EscotoGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back
Stayed 1 night in Sep 2023
Response from Doer on 2023/11/3
Dear Anonymous,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Sincerely,Doer R. EscotoGeneral Manager

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had access to the pool, there’s a floating minibar. Staff are courteous and helpful.
Stayed 3 nights in Aug 2023

8/10 Good

Tomaj

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023

8/10 Good

Neil, Tappan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lower end of high luxury hotels for area. Pool is nice, with a pool bar, but limited seating and lounge chairs. Not generally too crowded. Wasn’t generally hard to get a seat if wait a little, especially weekdays. Also generous on providing pool/beach towels for on/off resort use. Nice beach right in front of hotel with limited seating and umbrellas, but again wasn’t usually a problem to sit. Limited menu but ok to good quality in general for Philippines. Slightly up charged compared to eating off resort for what you get. Pro tip, stick to Filipino dishes or explore many alternatives nearby beachside. Nice spa for massage, etc.. Also available in room. Overall extremely friendly professional service. Overall good choice without spending a fortune.
Stayed 7 nights in Aug 2023
Response from Doer on 2023/9/27
Dear Neil,We are truly glad to hear that you had a wonderful experience with us, We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Thank you once again for taking the time to write the review - and we do look forward to your return soon.Doer EscotoGeneral Manage

8/10 Good

Deanne

Liked: Cleanliness, staff & service
Location
Stayed 4 nights in Jul 2023
Response from Doer on 2023/8/8
Dear Deanne,Thank you for taking the time to write your honest review. It is our great pleasure to accommodate you here in our resort. It was a great success hearing that you had a great experience in Best Western Plus The Ivywall Resort - Panglao. Thank you for your warm recommendation. We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Best Regards, Doer Escoto, General Manager

8/10 Good

Mary Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
MWe had a wonderful experience at the The Ivywall Best Western. Every staff member were delightful and eager to help! Thank you! We would definitely recommend this hotel.
Stayed 3 nights in Jul 2023
Response from Doer on 2023/8/4
Dear Mary Joyce,Thank you for taking the time to write your honest review.It is our great pleasure to accommodate you here in our resort and we would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Best Regards,Doer Escoto,General Manager

10/10 Excellent

RONALD

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Doer on 2023/8/8
Dear Ronald,Thank you for taking the time to write your honest review. It is our great pleasure to accommodate you here in our resort. It was a great success hearing that you had a great experience in Best Western Plus The Ivywall Resort - Panglao. We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Best Regards, Doer Escoto, General Manager

10/10 Excellent

Odeth, Lompoc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!
Stayed 1 night in Jul 2023
Response from Doer on 2023/8/8
Dear Odeth,Thank you for taking the time to write your honest review. It is our great pleasure to accommodate you here in our resort. It was a great success hearing that you had a great experience in Best Western Plus The Ivywall Resort - Panglao. We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Best Regards, Doer Escoto, General Manager

8/10 Good

ali

Stayed 5 nights in Jul 2023
Response from Doer on 2023/8/8
Dear AliThank you for taking the time to write your honest review. It is our great pleasure to accommodate you here in our resort. It was a great success hearing that you had a great experience in Best Western Plus The Ivywall Resort - Panglao. We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Best Regards, Doer Escoto, General Manager

10/10 Excellent

DENNIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It has all your needs from pool setting to beach access and views. It’s very quiet but accessible to other places such as restaurants and nightlife. The only issue I foresee is the road to the hotel aimce it’s unpaved and the parking might become an issue if you were to have a celebration there. But aside from that it has all thr bella and whistles like gym, restaurant, pool incla kids section, and most importantly is the beach access.
Stayed 3 nights in Jul 2023
Response from Doer on 2023/8/4
Dear DENNIS,Thank you for taking the time to write your honest review.It is our great pleasure to accommodate you here in our resort and we would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Best Regards,Doer Escoto,General Manager

10/10 Excellent

Dianne Corwin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are pleasant and courteous, responds to room services/ housekeeping request on time.
Stayed 4 nights in Jul 2023
Response from Doer on 2023/8/4
Dear Dianne Corwin,Thank you for taking the time to write your honest review.It is our great pleasure to accommodate you here in our resort and we would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Best Regards,Doer Escoto,General Manager

10/10 Excellent

Oliva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , highly recommend it. We will definitely stay here again.
Stayed 3 nights in Jun 2023
Response from Doer on 2023/8/4
Dear Olivia,Thank you for taking the time to write your honest review.It is our great pleasure to accommodate you here in our resort and we would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Best Regards,Doer Escoto,General Manager

10/10 Excellent

ESTRELLA

Traveled with family
Liked: Cleanliness
Very polite staff, clean fun look of the hotel, easy access to the beach and nearby dining and establishments.excellent buffet breakfast
Stayed 3 nights in Jun 2023
Response from Doer on 2023/8/4
Dear Ms Estrella,Thank you for taking the time to write your honest review.It is our great pleasure to accommodate you here in our resort and we would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Best Regards,Doer Escoto,General Manager

6/10 Okay

Mia Annika

Traveled with family
Disliked: Property conditions & facilities, room comfort
Nice location and easy place to stay with a family. Unfortunately we had some problems with our room and it took 3 complaints that something started to happen. Very noisy hotel as well. I would not recommend this hotel to anyone. I am sure there is better options in bohol!
Stayed 5 nights in Jun 2023
Response from Doer on 2023/8/4
Dear Mia Annika, On behalf of the team, I would like to apologize for not exceeding your expectations but rest assured I'm on top of the concerns.Thank you for staying with as and hope we can see you soon. Doer Escoto

10/10 Excellent

Francis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the place it’s a well kept property, staff are very attentive and courteous. Everything is perfect for me and my family, 10/10 keep it up highly recommended for my family and friends inUS and Cebu.
Stayed 3 nights in Jun 2023
Response from Doer on 2023/8/4
Dear Francis,Thank you for taking the time to write your honest review.It is our great pleasure to accommodate you here in our resort and we would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service.Best Regards,Doer Escoto,General Manager

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. The staff was incredible and so was the food. Highly recommend.
Stayed 9 nights in Jun 2023
Response from Doer on 2023/6/19
Dear DarylThank you for taking the time to write your honest review. It is our great pleasure to accommodate you here in our resort. It was a great success hearing that you've enjoyed your stay with us. We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Best Regards, Doer Escoto, General Manager

10/10 Excellent

Danilo

Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service
This hotel is near by the beach. I love the ocean view from our top balcony. Breakfast are included in our stay. Restaurants are nearby. Love the nightly live band, amazing voices. I am Definitely coming back.
Stayed 3 nights in May 2023

10/10 Excellent

Ricky

Stayed 3 nights in May 2023

10/10 Excellent

Bimbo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property is within walking distance and is in the center of all action in alona beach area. Overall, the property is excellent considering the price and the size, and amenities… the GYM, needs more free weights
Stayed 2 nights in May 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/5/24
Thank you for sharing your feedback with us! We're delighted to hear that you found our property's location to be convenient, with its close proximity to the action in Alona Beach area. We're also glad that you consider the property excellent, taking into account its price, size, and amenities. We always strive to offer a great value to our guests.We appreciate your suggestion regarding the gym and the need for more free weights. We take guest feedback seriously, and we'll definitely take this to consideration. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to our resort in the future for another excellent stay!

8/10 Good

Carmencita Reyes

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! The kids love this hotel. Kudos to the chef of Alon Cafe… foods are superb! Masarap!
Stayed 4 nights in May 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/5/24
Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family enjoyed your stay at our resort. Creating memorable experiences for our guests is our utmost priority. We're glad to know that the kids loved our hotel!We'll make sure to pass on your compliments to our talented chef at Alon Cafe. It's fantastic to hear that you found the food to be superb and delicious! We appreciate you taking the time to share your experience, and we hope to have the pleasure of hosting you and your family once again for another enjoyable stay at our resort.

8/10 Good

Fabien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and staff 👍
Stayed 4 nights in May 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/5/24
Thank you for your kind feedback! We're delighted to hear that you found our resort to be a great place and that our staff exceeded your expectations. Providing exceptional service and creating a welcoming environment for our guests is at the heart of what we do. We'll be sure to share your positive comments with our team as it will serve as encouragement to continue delivering outstanding experiences.Your satisfaction is our priority, and we're thrilled that we met your expectations. We appreciate your recognition, and we look forward to welcoming you back to our resort for another fantastic experience in the future.

10/10 Excellent

rosalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and close to the beach the staff very friendly and helpful
Stayed 1 night in May 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/5/24
Thank you for taking the time to provide your feedback! We're thrilled to hear that you found our resort to be clean and conveniently located near the beach. We're also delighted to hear that our staff left a positive impression on you with their friendliness and helpfulness. We'll be sure to share your compliments with our team members, as they always strive to go above and beyond for our guests.Thank you once again for your kind words. We truly appreciate your feedback and hope to have the pleasure of hosting you again in the future for another enjoyable and memorable stay.

8/10 Good

Estrella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If transportation was not available it would be difficult to locate. The staff was friendly and helpful.
Stayed 3 nights in May 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/5/24
Thank you for sharing your feedback with us! We're glad to hear that you found our staff friendly and helpful during your stay.We appreciate your feedback regarding transportation availability. We'll take your comments into consideration as we continuously strive to improve our services. Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back to our resort in the future, where we will strive to enhance your overall experience.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. It’s by the beach, shops and restaurants are around the area. Our room has beach view on top floor is amazing. My parents also stayed and there room was backed in the pool. Friendly staff , live band from 7-10pm. Everything is amazing.
Stayed 3 nights in May 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/5/9
Mabuhay!Thank you for your kind words about your recent stay! It's wonderful to hear that you enjoyed our beachfront location and the convenient proximity to shops and restaurants. We're thrilled to hear that you loved your room with the stunning beach view from the top floor and that your parents were pleased with their room by the pool.Our staff takes great pride in providing excellent service and creating a warm and welcoming atmosphere for our guests, so we're delighted to hear that you found them to be friendly. We're also happy that you enjoyed the live band entertainment in the evenings.We appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another fantastic stay in the near future!

10/10 Excellent

Ronald, Waldorf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, fun relaxing atmosphere. Everything was clean and in great shape. I would stay here again. The staff was friendly and knowledgeable.
Stayed 2 nights in May 2023
Response from Doer on 2023/5/8
Dear RonaldMabuhay!Thank you for your honest review.We are really glad to hear that you had an amazing stay with us, please know that we are committed to providing excellent service and strive to commit to great customer service. I hope that we will have the pleasure of welcoming you back here at Best Western Plus The Ivywall Resort - Panglao.Doer EscotoGeneral Manager

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel on the beach, with a room that had a sea view. Good facilities with a decent sized pool. Staff were friendly and helpful. Had a problem with the water pressure for one day that the hotel fixed. Not many sun loungers on the beach but the staff provided bean bags. Wifi kept cutting out
Stayed 5 nights in May 2023
Response from Doer on 2023/5/8
Dear MarkThank you for taking the time to share your review.Your kind comments about your overall experience are highly appreciated. Truly noted for the water pressure concern. Thank you and looking forward to having the opportunity to welcome you back.Doer EscotoGeneral Manager

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service
We stayed for 4 days the hotel was clean and nice, plus the staffs were accommodating and helpful.
Stayed 4 nights in May 2023
Response from Doer on 2023/5/8
Dear AnneWe are truly glad to hear that you had a wonderful experience with us, We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Thank you once again for taking the time to write the review - and we do look forward to your return soon.Doer EscotoGeneral Manager

10/10 Excellent

Lien Q.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and service. Loved the food and the band
Stayed 1 night in Apr 2023
Response from Doer on 2023/5/8
Dear Lien QWe are truly glad to hear that you had a wonderful experience with us, We would love to have you back and hope to see you back sometime soon. We thank you for allowing us the privilege to be of service. Thank you once again for taking the time to write the review - and we do look forward to your return soon.Doer EscotoGeneral Manager

10/10 Excellent

Mariecris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in bohol. The amenities is good and the staff from this hotel is very kind and helpful. We enjoyed very much our 4days stay in this hotel
Stayed 3 nights in Apr 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/4/24
Thank you for sharing your feedback with us about your recent stay at our hotel in Bohol. We are delighted to hear that you enjoyed your stay with us and that you found our amenities to be good.We are especially thrilled to hear that our staff made a positive impression on you. Our team takes great pride in providing exceptional service to our guests, and it is always rewarding to hear when our efforts are appreciated.Thank you for choosing to stay with us, and we hope that we can continue to be your hotel of choice in the future. If you need any assistance with future bookings, please do not hesitate to contact us directly, and we will be happy to assist you.Once again, thank you for your feedback, and we look forward to welcoming you back soon.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now & Jojie were very helpful during our stay. Beautiful resort with excellent food. I recommend the fish sandwich. We enjoyed the pool and the beach infrint of the hotel
Stayed 3 nights in Apr 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/4/24
Thank you for sharing your feedback with us about your recent stay at our resort. We are thrilled to hear that you enjoyed your stay with us and that Noe and Jojie made a positive impression on you.We are delighted to hear that you found our resort beautiful and that you enjoyed our excellent food. We will definitely pass on your recommendation of the fish sandwich to our restaurant team.Thank you for choosing to stay with us, and we hope that we can continue to be your resort of choice in the future. If you need any assistance with future bookings, please do not hesitate to contact us directly, and we will be happy to assist you.Once again, thank you for your feedback, and we look forward to welcoming you back soon.

4/10 Poor

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay here again. Had we not paid in advance with no refund Expedia policy we would have checked out early moved to a resort. The noise, cold/lack of diversity food, slow service, drains backups, music too loud all day, unruly children running wild, and other things make it not palatable hotel for a couple wanting to relax peacefully when on vacation. No hot water. Water lukewarm at best with drainage back up. Shower no door and water from coming out when showering. Breakfast Buffet cold and catered only to locals. Food was NOT hot, despite being on burners (set to low!) or having fuel cans NOT lit which made us a little bit concerned still being in a pandemic and so many people touching the utensils not washing their hands. Service was slow. Ordered 2 drinks and fries, 45 minutes later the beers arrived warm and the french fries cold. Noise nonstop daily. If you like loud noise 24/7 this is your place. If you actually want to relax and have some peace and quiet this is not the place to be. Children jumping up and down above us running up/ down the hallways slamming doors at night playing. “Family friendly hotel” doesn’t mean let child(ren) run wild with no discipline or control when encroaching on the other guests. 100 peso tips to EACH cleaning person before they started cleaning incentive things were STILL missed such as putting replacing empty soaps, taking away dirty glasses, clean towels debatable pubic hair found. Hotels should have some catering for Americans.
Stayed 10 nights in Apr 2023
Response from Doer on 2023/5/8
Dear Sir AndrewThank you for your honest review.On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have shared your comments with the relevant Department Heads to see how we might improve our service delivery processes. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at +63 917 832 2248.Sincerely,Doer EscotoGeneral ManagerBest Western Plus The Ivywall Resort-Panglao

10/10 Excellent

Jaime

Stayed 2 nights in Mar 2023
Response from Doer on 2023/5/8
Dear jaimeYour business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Doer EscotoGeneral Manager

10/10 Excellent

Lourdes Faith, Woodside

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall experience was great. Hassle free. The breakfast buffet was superb. Excellent staff/service, very hospitable staff. Feels like home away from home. Highly recommended.
Stayed 1 night in Apr 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/4/14
Hi Ms. Lourdes!Thank you for your wonderful feedback about your overall experience! We're thrilled to hear that your stay was hassle-free and that you enjoyed our breakfast buffet. It's delightful to know that our staff provided excellent service and made you feel at home away from home. We appreciate your recommendation and are grateful for your kind words. Thank you for choosing Best Western Plus The Ivywall Resort- Panglao, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Cinthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Bohol
Hotel modern, clean, breakfast included, amazing staff. Games area for the kids, kids pool Area. Chairs for the hotel on the beach. I went with my husband and 3 kids and we had a perfect vacation at the BW hotel. Recommended 100% even if breakfast with limited choices bus still Good.
Stayed 4 nights in Apr 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/4/14
Hi Ms. Cinthia!We're thrilled to hear that you had a perfect vacation at the BW Hotel! Thank you for your kind words. We take pride in providing a modern and clean environment for our guests, along with excellent amenities such as breakfast, games area for the kids, kids pool area, and beach chairs. We apologize for any limitations in breakfast choices, but we're glad to know that it was still good. We truly appreciate your recommendation and hope to welcome you and your family back to our hotel in the future for another amazing stay!

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 6 nights in Mar 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/4/14
Thank you for rating your experience at our hotel as 10/10! We're glad to hear that you had a wonderful stay with us. If you have any specific feedback or comments, please feel free to share with us. We appreciate your support and hope to have the opportunity to serve you again in the future!

10/10 Excellent

Sung Jun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my 5th trip to Panglao island, and this is by far one of the most value worthy property that I stayed. The location is excellent as it is at the quieter end of the Alona beach with direct access from the property. The breakfast buffet is more than adequate, and the staff members are always courteous. I will be returning to this property again for my next trip.
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/4/4
Hi Sung Jun!Thank you for choosing to stay with us on your 5th trip to Panglao Island and for taking the time to leave us such a fantastic review! We are thrilled to hear that you found our property to be one of the most value-worthy accommodations on the island, and that you enjoyed the excellent location of our hotel.We are delighted that you appreciated our breakfast buffet, and we will certainly pass on your compliments to our team members who will be thrilled to hear that their courteous service made such an impression on you. It is always a pleasure to know that our guests have had an enjoyable stay with us, and we are excited to welcome you back to our property on your next trip to Panglao Island.

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Best Western Plus The Ivywall Resort -Panglao on 2023/3/30
Hi sir John!Thank you for choosing Best Western Plus The Ivywall Resort- Panglao as your preferred accommodation during your recent stay and for taking the time in ranking your stay with us.We hope that you had a wonderful time here in our resort.Have a great day!