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Reviews of Perla Maya Hotel

2.5 out of 5
Perla Maya Hotel
0 Avenida 6-69 Calle Del Rio, Zona 2, Panajachel, Solola

Reviews

8.0

Very Good

Rating 10 - Excellent. 57 out of 124 reviews" "
Rating 8 - Good. 33 out of 124 reviews" "
Rating 6 - Okay. 12 out of 124 reviews" "
Rating 4 - Poor. 11 out of 124 reviews" "
Rating 2 - Terrible. 11 out of 124 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kushtrim

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a perfect example of a mom-and-pop hotel that makes its guests feel at home when they are traveling. Traditional Guatamula Breakfast served HOT and Fresh, was a perfect way to start the day.
Stayed 1 night in Apr 2024

2/10 Terrible

Ernesto

Stayed 2 nights in Apr 2024

8/10 Good

Adelita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was hit or miss. When they were available though they were great.
Stayed 2 nights in Mar 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kinda noisy with dogs barking and people partying till midnight
Stayed 2 nights in Mar 2024

10/10 Excellent

Syntia

Stayed 2 nights in Mar 2024

8/10 Good

Fredy

Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was incredibly hospitable and thoughtful. They sincerely want you to enjoy your stay and are kind and sweet. The rooms are basic, but comfortable, and it was a quiet place to stay.
Stayed 3 nights in Feb 2024

6/10 Okay

Tim

Liked: Staff & service
I ended up here when my other reservation was cancelled. The first room wasn’t very good - rock hard bed and couldn’t open a window to get any fresh air. The second room was better (great view of the volcano) but noisier (barking dogs) Also wifi didn’t reach the room and the shower didn’t have any hot water. Decided to just stick it out. They don’t speak a word of English so led to some confusion over how long I wanted to stay but we managed to sort it out eventually. The pool is nice but could use some lounge chairs so you can hang out there a bit. Breakfast lot was good.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem. Super clean. Wonderfully dated. A nice roof top terrace. A hearty breakfast.
Stayed 5 nights in Feb 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

May Flor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly hotel with great and helpful staff and good facilities. View of volcano is great too. Will stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

Vanessa

Traveled with family
This hotel is not in a safe location. We moved to a different hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Gerarda Sarahi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel limpio, tiene una ubicacion buena cerca del lago, las camas no son muy comodas.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Grzegorz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

osbaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything very friendly
Stayed 1 night in Jan 2024

2/10 Terrible

Melvin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two rooms for 4 adults and 2 kids. We arrived to the property and the staff was rude, they told me that I booked just one room, I had my reservation and confirmation with me, but they didn’t care. I was dissapointed about the way they handle the situation, the lack of customer service was bad, they didn’t even offer options to solve the issue. This is not a free service, we are paying for it, they could do better. At the end I left to find a different hotel.
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good location
Stayed 1 night in Jan 2024

10/10 Excellent

Stephany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno exquisito y personal súper amable. Vistas preciosas!
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in Oct 2023

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno! Rico desayuno y las habitaciones cómodas.
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in Atitlan
We really enjoyed our stay at Perla Maya! The location is beautiful with great views of volcanoes. It is off the beaten path which we enjoyed, as it provided a quiet & peaceful visit and it was amazing to sit outside for a delicious tipico breakfast! Room was clean, we had 4 ppl and it didn't feel too small, bathroom was very clean & spacious! The staff were very friendly & helpful with recommendations on getting around. Secure parking area is well lit & safe.
Stayed 2 nights in Sep 2023

6/10 Okay

Johny

Stayed 2 nights in Aug 2023

10/10 Excellent

Sonia

Stayed 5 nights in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service
The hotel was away from the main streets and would have thought it would have therefore been quieter but far from if! The noise of either dogs barking and/or cockerels at it throughout various points in the night didn’t make it a restful stay. This wasn’t the hotel’s fault though. Rooms are clean, breakfast was provided which is simple but nice. The staff were friendly but everything in Spanish so bring your translator!
Stayed 5 nights in Aug 2023

10/10 Excellent

ARIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The dirt road we turned into was a bit terrifying not knowing where we were headed, but once we arrived, a young man greeted us w a smile and asked if we were checking in. He led us to the lobby and I was so surprised at the cute and beautiful hotel. Breakfast was great, and the suggestions Jose Manuel gave us to go do where great! I will recommend this hotel to anyone coming to Panajachel!

6/10 Okay

Anamaria

Traveled with family
Liked: Cleanliness, staff & service
Great staff
Stayed 2 nights in Jul 2023

2/10 Terrible

Ines

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I never got to stay at the hotel because they gave away the rooms I had reserved through Expedia. Even though Expedia tried to help me get re located it was not possible due to the short time notice
Stayed 1 night in Jul 2023

4/10 Poor

Miguel

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Líndsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Apparently a inconvenient event with Expedia occur and they couldnt received us the first night. They had to find another place for us to stay the first night. The hotel arrange everything and they handle the situation very good but the uncomfortable moment and surprise was not pleassent.
Stayed 2 nights in Apr 2023
Response from El equipo de Perla Maya Hotel on 2023/5/3
Estimada Líndsay, es innegable que usted tiene toda la razón de estar molesta y decepcionada por la incomoda situación que ocurrió con su reservación, lamentamos tanto que esto haya ocurrido. Admitimos nuestro error, sabemos que le hemos causado un disgusto y es muy penoso para nosotros, ya que no es nuestra naturaleza quedar mal con nuestros huéspedes. Una vez más por favor acepte nuestras más sinceras disculpas. Nos comprometemos a hacer todo de nuestra parte para que una situación similar no vuelva a ocurrir.

8/10 Good

Ronda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are a little hard. The water was warm and the common area was beautiful. The staff was helpful. At about 5:00Am there was really loud music playing.
Stayed 1 night in Apr 2023

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Great place, very relaxing
Stayed 1 night in Mar 2023

8/10 Good

Simon

Liked: Staff & service
Walkable to the lake and main hotel area, at the edge of the town near a large parking area. Good panorama view on 3rd floor. It has a very loud circus next door that stops around 10pm. The shower works but has considerable mould. Bed was clean but hotel shows much evidence of low levels of maintenance.
Stayed 2 nights in Feb 2023

6/10 Okay

Lorena

Stayed 2 nights in Jan 2023

10/10 Excellent

Polo

Stayed 1 night in Jan 2023

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Dec 2022

2/10 Terrible

Ana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beds are not confortable, check in was terrible, not able to find our booking. Personnel did not understand our requests. We need to request towels several times. We requested a change of bed linens because of Bad smell. Breakfast was not Bad. Building needs some maintanance.
Stayed 1 night in Nov 2022

4/10 Poor

Karina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No running water morning of check out so could not shower , no wifi, no shampoo , 2 small bars of soap for 4 people , no phone to call front desk so had to walk 2 flights of stairs to talk to someone in office , breakfast was ok, staff does not seem to care when you express your concerns . Not worth it for the price !
Stayed 1 night in Aug 2022

10/10 Excellent

Sujeidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and a beautiful property.
Stayed 2 nights in Jul 2022

2/10 Terrible

Otto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jul 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

10/10 Excellent

Noemí

Stayed 1 night in Apr 2022

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place felt secure, parking in the premises and beautiful view from top floor. Breakfast was delicious. Will definitely stay there again.
Stayed 1 night in Mar 2022
Response from Perla Maya Hotel Team on 2022/4/9
Thank you so much for your feedback dear Claudia, we look forward to having you stay with us again!