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Reviews of Amazonia Palmela Apartamentos Turísticos

4 out of 5
Amazonia Palmela Apartamentos Turísticos
Estrada Nacional, 379-2, Sitio de Pocos - Vale de touros, Palmela

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 125 reviews" "
Rating 8 - Good. 58 out of 125 reviews" "
Rating 6 - Okay. 23 out of 125 reviews" "
Rating 4 - Poor. 9 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ricardo

Stayed 2 nights in Aug 2023

10/10 Excellent

Soraia

Traveled with family
Liked: Cleanliness, room comfort
Its a great property. Loved it . Excellent service and staff
Stayed 2 nights in Aug 2023

8/10 Good

Nick

Stayed 4 nights in May 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The perfect hotel, a fully equipped kitchen within apartment if needed, friendly helpful staff. Quiet with WiFi and an outdoor pool.
Stayed 1 night in Apr 2023
Response from Catarina Couto on 2023/4/19
Dear Madame Sharon,thank you for your kindly words and reviews.Hope to see you soon.All entire team of Amazónia Palmela

6/10 Okay

Carmen Magda

Disliked: Amenities, property conditions & facilities

10/10 Excellent

Diogo

Stayed 2 nights in Jul 2022

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022
Response from Catarina on 2022/6/28
Bom dia cara Sra. Liliana, agradecemos a sua preferência e as suas avaliações, que são muito importantes para nos, equipa do Amazónia Palmela. Esperamos recebê-la de novo num futuro breve. Felicidades,

8/10 Good

Ludimila

Stayed 2 nights in May 2022

8/10 Good

Aneesa

Stayed 6 nights in Aug 2019

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazonia Motel
The hotel was very nice, clean. The staff very helpful English speaking. There was plenty of parking. Relatively close to Lisboa (Lisbon). Good price.
Stayed 1 night in Jul 2019
Response from Sara Matos - Sales Department on 2019/8/19
Dear Roland, First of all we thank you for the time you spent with your evaluation and comments about Amazónia Palmela Apartamentos Turísticos. We appreciate the confidence placed in our services, during your last stay with us. Therefore, it will be a pleasure to welcome you back at Amazónia Hotéis. Our most sincere appreciation for having forwarded your evaluation and comments. Best Regards, Sara Matos - Sales Department

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool in poor condition. Breakfast moderate
Stayed 1 night in Jul 2019
Response from Sara Matos - Sales Department on 2019/8/19
Dear Sirs, We take this opportunity, provided with your comments, to thank you for your trust in Amazónia Hotéis. We also appreciate the time you spent with your comments, which were forward to the Administration to be taken the appropriate measures to ensure an improvement in our services. Quality is an important issue for Amazónia Hotéis; therefore in our procedures we take in consideration the comments of our guests, as is your case. Our most sincere appreciation for having forwarded your concerns. Best Regards, Sara Matos - Sales Department

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
Clean, quiet and spacious room There is a balcony and a kitchen coin Ideally for families with children Some chalenge to get there without GPS, even the property is near the hIghway As almost European hotels the beds (the mattresses) aren’t confortables
Stayed 1 night in May 2018

6/10 Okay

Ellie, Ontario, Canada

Liked: Cleanliness, property conditions & facilities
Clean & quiet.
This hotel is quite isolated so you need a car to get there (we had a rental car). Clean & quiet, but we booked a kitchenette unit & were quite disappointed as it didn't have much to offer.....only 1 frying pan and no other cookware, only 1 large plate and 1 large glass for two people, no way to utilize the kitchen even if all you want to do is make sandwiches! Would recommend this hotel only if you have a car and want a clean & quiet place to sleep for a night.
Stayed 1 night in May 2018

4/10 Poor

Carlos, shanghai, china

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel management need to improve facilities
First time I stayed at Amazonia was 15 years ago, this time it seemed like during this time hotel management has simply neglected upgrading or even maintaining the comfort level we customers expect. Most appliances don’t work, bar fridge has all interior totally damaged, handles on doors missing. To have an idea I suppose the CRT tv (currently only seen in museums) is how they see the leap in technology. Cannot even see definition ... and lastly how is it possible that the WiFi cannot be accessed in rooms only in foyer... come on routers are cheap now days. Step up ! Your competition has.
Stayed 1 night in Feb 2018

8/10 Good

alena

Liked: Staff & service, room comfort
Big room
Big room. Breakfast only 5 Euro. "plenty parking. Very good if you have a car.

6/10 Okay

Grandma, Québec

Liked: Staff & service
Disliked: Cleanliness
Half-hour from Lisbon
Much cheaper thank in city, it is close to major highways and provides good base for exploring Lisbon, Evora, and for getting to the airport quickly. The reception staff was extremely helpful. However, the pool was not ready for use, the room needs to be refreshed (carpet, sofa, bedspread), and the cleaning was not very efficient (icky shower curtain, some kitchen utensils unclean, balcony not swept for over a week). Upon leaving the room, it was impossible to close the door without slamming it shut, making for a very noisy situation, especially when busloads of asian tourists noisily left their rooms at 6 o'clock in the morning.

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities, room comfort
Stop over for the nigjt
We only stayed one night after a flight in to Lisbon. Had many features like the kitchenette, etc that we did not use. The area did not seem to have much close by.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience
The lift was not working. The shower was not working The wifi was not working. Cleaning was subpar. The swimming pool was not clean. Stay away from this hotel. I feel deceived by its rate on Travelocity. It does not reflect the real conditions of that place, at all.

6/10 Okay

Pablo, Caracas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had better days!!!
This apartohotel is coming apart. Iguess that a decade ago, it was a cute hide out. Nowadays the front is peeling; nothing like the nice photos they published. The beds are sagging and the sink clogs. The adress given does not appear in the garmin GPS; use google maps instead. The hotel is not in Palmela; but on the outskirts.

10/10 Excellent

Michelle Scutt, Açores, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for us
A great location for exploring Alentejo and enjoying the fantastic food and wine. Very easily access from Lisbon airport via the Vasco da Gama bridge and the A33. The staff were very friendly and helpful and although the surriounding area was not particularly attractive Palmela more than made up for it and the local restaurants served excellent food

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but not in a Tourist Location
The hotel was very clean and comfortable but way out of town. OK for an over night if you have a car.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mike, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My recent stay at amazonia hotel
Overall I was happy with my stay during my first two nights as I had booked with hotels.com. I did try and extend another week only to find out that they wouldn't honor the rates from the first two nights. The prices had gone up overnight and when I questioned the dramatic price changes they brushed me off and made absolutely no attempt to work anything out. I packed within 15 minutes of checkout time and make no plans to ever stay there again, to bad for them as they will loose 6 weeks of my business this upcoming year.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would definately go back
we really enjoyed staying here it was spotlessly clean the staff were so freindly and helpful always a smile and a cheery greeting. I cant make any comments on the cafe as we would have our breakfast in our room and go out for the day.The swimming pool is in a lovely setting with changing areas showers etc but it was freezing! and as the temperature was in the 90s we thought it would get a little warm but the stars of this aparthotel were definately the staff

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Nice apart hotel , friendly service
Nice apart hotel , friendly service and large and clean rooms

8/10 Good

Raquel, London

Liked: Staff & service, property conditions & facilities, room comfort
Not bad for the price
Ok, but found dirty socks on the balcony...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Service
The hotel is located in the old town of Palmela. The town is very romantic and with many restaurants and shopping and only a 10 minute drive to Lisbon. The people at the hotel are very friendly and eager to please you. A great hotel!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

João

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Dagoberto

Stayed 1 night in Mar 2023
Response from Catarina Couto on 2023/4/19
Thank you a lot dear Mr. Dagoberto.Hope to see you again. :)

2/10 Terrible

Cedric

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hôtel pourrit au milieu de rien aucune piscine aucun aire de jeux pour les enfants vraiment très mauvais séjour

8/10 Good

Sergi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recepcionistas muy agradables.
Stayed 1 night in Sep 2022

10/10 Excellent

JOÃO BATISTA

Stayed 1 night in Sep 2022

8/10 Good

Wilfred

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Vânia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Catarina on 2022/6/28
Bom dia Exma. Sra. Vânia, Agradecemos o tempo que nos dedicou com as suas avaliações. Contamos poder recebê-la num futuro breve. Melhores cumprimentos

10/10 Excellent

Liliana

Stayed 2 nights in Jun 2022

10/10 Excellent

bertille

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
la chambre bien équipée
Stayed 1 night in Feb 2022

8/10 Good

Manuel

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021

6/10 Okay

Pascal

Liked: Cleanliness, staff & service
Ne mérite pas plus de 2 étoiles......
État extérieur non entretenu ( Façade cassée). Piscine très médiocre. Pas d'élément de cuisine. j'ai du acheter des accessoires de cuisine (Passoire, casserole,planche a découper,ETC....pas de compartiment pour faire des glaçons, la casserole mise a disposition était sale. La salle de bain n'est pas à la hauteur d'un 4 étoiles(Baignoire sale, douchette non réglage et non orientable. Une seule chaise et pas de table sur le balcon pour toute les chambres contrairement aux photos sur hotel.com ///
Stayed 5 nights in Sep 2019
Response from Nuno Santos on 2019/10/4
Dear Mr. Pascal, We take this opportunity, provided with your comments, to thank you for your trust in Amazónia Hotéis. We also appreciate the time you spent with your comments, which were forward to the Administration to be taken the appropriate measures to ensure an improvement in our services. Quality is an important issue for Amazónia Hotéis; therefore in our procedures we take in consideration the comments of our guests, as is your case. Our most sincere appreciation for having forwarded your concerns. Best Regards,

6/10 Okay

Eduardo

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from Amazónia Hotéis on 2019/10/29
Exmo. Sr. Eduardo, Agradecemos o seu tempo e preferência. Melhores cumprimentos,

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Avaliação
Má experiência porque diziam que tinham internet no quarto mas não tinham; em 2 dias consecutivos, se fosse avaria, teriam tido tempo de reparar.
Stayed 2 nights in Sep 2019
Response from Nuno Santos on 2019/10/3
Bom dia, Lamentamos a insatisfação, informamos que o serviço de internet é prestado por uma empresa externa em que teve uma avaria na zona. Melhores cumprimentos,

10/10 Excellent

LILIANA, Mendoza Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente precio calidad Supero lo pensado
Excelente opción porq en Setubal yenComporta se han vuelto locos. Con los precios Este hotel ha sido completamente renovado Iba con bastante temor ya que tenía comentarios negativos SOLO la distancia a la playa fue el problema PERO pagamos 3 veces menos que 10 minutos más cerca El desayuno no fue gran cosa pero por 5 euros valía la pena El personal excelente y la limpieza muy bien Estacionamiento y un hermoso lugar para cocinar La verdad que no tenía nada que ver los comentarios que leí
Stayed 2 nights in Sep 2019
Response from Nuno Santos on 2019/10/4
Apreciado Sra.., En primer lugar queremos agradecerle su tiempo con referencia a los comentarios de nuestro/s establecimiento/s (especificar qual o hotel). Del mismo modo la confianza depositada en nosotros en su última estancia. Estaremos encantados de recibirlo en Amazónia. Nuestro más sincero reconocimiento al transmitirnos sus inquietudes, aprovechamos la ocasión para saludarles atentamente.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Sara Matos - Sales Department on 2019/8/23
Dear Sirs, First of all we thank you for the time you spent with your evaluation of Amazónia Palmela Apartamentos Turísticos. We appreciate the confidence placed in our services, during your last stay with us. Therefore, it will be a pleasure to welcome you back at Amazónia Hotéis. Our most sincere appreciation for having forwarded your evaluation. Best Regards, Sara Matos - Sales Department

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muito positiva
Espaço confortável e com tudo o que é necessário para passar uns dias. Atendimento muito bom e prestável. De um modo geral é uma excelente opção de estadia pelas terras da Arrábida.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Так себе
Отель старенький, состояние комнаты нормальное, но в душе находиться очень неприятно (грязная шторка, жёлтые подтёки и т.п.). Wifi только на ресепшн, в номерах его нет. Обслуживание нормальное, персонал вежливый.
Stayed 1 night in Aug 2019
Response from Sara Matos - Sales Department on 2019/8/19
Dear Sirs, We take this opportunity, provided with your comments, to thank you for your trust in Amazónia Hotéis. We also appreciate the time you spent with your comments, which were forward to the Administration to be taken the appropriate measures to ensure an improvement in our services. Quality is an important issue for Amazónia Hotéis; therefore in our procedures we take in consideration the comments of our guests, as is your case. Our most sincere appreciation for having forwarded your concerns. Best Regards, Sara Matos - Sales Department

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besonders gut gefallen hat die Lage des Hotels. Der Pool hingegen war nicht gerade ansprechend.
Stayed 1 night in Jul 2019
Response from Sales Department on 2019/7/30
Good morning, We take this opportunity, provided with your comments, to thank you for your trust in Amazónia Hotéis. We also appreciate the time you spent with your comments, which were forward to the Administration to be taken the appropriate measures to ensure an improvement in our services. Quality is an important issue for Amazónia Hotéis; therefore in our procedures, we take into consideration the comments of our guests, as is your case. Our most sincere appreciation for having forwarded your concerns. Best Regards,

10/10 Excellent

Agostinho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Cauby Guimarães

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Muito bom, sem palavras os funcionários super educados, atenciosos, muito confortável, ótimo café, super indico
Stayed 2 nights in May 2019
Response from Amazonia Hoteis on 2019/5/28
Exma Sr./Sra, Em primeiro lugar queremos agradecer o tempo que nos dedicou com os seus amáveis comentários sobre o Amazonia Lisboa Hotel. De igual forma agradecemos a confiança depositada nos nossos serviços, durante a sua ultima estadia connosco. Será, por isso, um prazer voltar a recebê-lo no Grupo Amazónia Hotéis. O nosso mais sincero reconhecimento por nos ter transmitido as suas observações. Cumprimentos cordiais,

10/10 Excellent

José Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Paulo, Lisboa

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018