Lobby
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Palestine

2.5 out of 5
La Quinta Inn & Suites by Wyndham Palestine
3000 South Loop 256, Palestine, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 440 out of 749 reviews" "
Rating 8 - Good. 190 out of 749 reviews" "
Rating 6 - Okay. 76 out of 749 reviews" "
Rating 4 - Poor. 22 out of 749 reviews" "
Rating 2 - Terrible. 21 out of 749 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MB- General Manager on 2024/5/13
Thank you for staying with us!

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are nice.
Stayed 1 night in May 2024
Response from MB- General Manager on 2024/5/3
Thank you for staying with us. We recently replaced all of the beds. We did away with the traditional frames and box-springs and installed metal platforms and new mattresses.

6/10 Okay

Diana

Stayed 3 nights in Apr 2024
Response from MB- General Manager on 2024/5/6
Thank you for staying with us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and friendly, provided shuttle bus to concert, clean and comfortable bed.
Stayed 1 night in Apr 2024
Response from MB- General Manager on 2024/4/22
Thank you for staying with us! Hope the rain didn't dampen y'alls fun!

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I asked the young lady at the front desk if she had a fan we could use since we like the noise and she had one! The bed was comfortable and we slept like a log! Only thing I would suggest is hallways and room smelled a little musty. Otherwise would stay there again...
Stayed 1 night in Apr 2024
Response from MB- General Manager on 2024/4/8
Thank you for the rating! We appreciate you staying with us.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MB- General Manager on 2024/2/11
Thank you for the rating!

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from MB- General Manager on 2024/2/6
Thank you for the rating!!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff & very clean
Stayed 1 night in Jan 2024
Response from MB- General Manager on 2024/1/30
Thank you for the rating and comment. We appreciate you staying with us.

4/10 Poor

Stacy Sutton

Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/27
Thank you for sharing your experience with us. We see you have given us a 2 star rating. We regret that your stay at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered.We value your feedback and would appreciate more clarity on any issue you had, as I do not see that any were reported to the front desk.

8/10 Good

Emma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/27
Thank you for staying with us.Have a safe and happy New Year.

10/10 Excellent

Melisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/22
Thank you for staying with us! Have a Merry Christmas!

10/10 Excellent

MICHELE s

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MB- General Manager on 2023/12/18
Thank you for the rating!Merry Christmas.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/18
Thank you for the rating!Have a Merry Christmas!

8/10 Good

Veronica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Staff went above and beyond during our visit!! They had little Christmas baggies for the grandkids and even gave our SPED son his own Polar Express book!! We truly appreciate the kindness they showed him during our visit.
Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/18
You are so very welcome. We hope all the kids had a good time. Thank you for staying with us. Merry Christmas!!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/15
Thank you for staying with us

10/10 Excellent

Connie

Stayed 1 night in Dec 2023
Response from MB- General Manager on 2024/1/30
Thank you for the rating.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MB- General Manager on 2023/12/15
Thank you for the rating!

10/10 Excellent

Michelle, La Porte

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only suggestion i can give is that you fence in the back area as a dog park so pups can run around and stretch their legs a bit after traveling.
Stayed 1 night in Nov 2023
Response from MB- General Manager on 2023/11/29
Thank you for the rating. I will let owners know of your suggestion.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept. Nice staff
Stayed 1 night in Nov 2023
Response from MB- General Manager on 2023/11/29
Thank you for staying with us! We appreciate the rating and kind words.

10/10 Excellent

Greg

Liked: Amenities
Checking in was easy, parking is on the tight side-not enough parking spots. Our room was spacious but there was no decoration to the room. Hardly anything on the walls. Looks as if we were living in a dorm room on the first day.
Stayed 1 night in Nov 2023
Response from MB- General Manager on 2023/11/27
Thank you for the rating.

4/10 Poor

Warren

Stayed 1 night in Nov 2023
Response from MB- General Manager on 2023/11/27
Thank you for the rating. Have a great holiday.

8/10 Good

autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MB- General Manager on 2023/10/29
Thank you for the rating.

10/10 Excellent

Clorinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from MB- General Manager on 2023/10/28
Thank you for the review. Glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint is that the driveway needs a light. The refrigerator is super cold.
Stayed 3 nights in Oct 2023
Response from MB - General Manager on 2023/10/22
Thank you for staying with us!We are aware of the issue with driveways. We are limited with what we can do by the state.

10/10 Excellent

Andrew

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're back, and will continue to return here. We are well accomodated, and like the facility.
Stayed 1 night in Oct 2023
Response from MB - General Manager on 2023/10/19
We appreciate your kind comments. Welcome back and see you next time.

10/10 Excellent

lawrence

Stayed 1 night in Oct 2023
Response from MB- General Manager on 2023/11/21
Thank you for the rating. Have a happy Thanksgiving!!

8/10 Good

Misti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get to hotel off highway at night was hard to see. There was not enough parking.
Stayed 1 night in Oct 2023
Response from MB- General Manager on 2023/10/18
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Had to stay here to attend a funeral, although we only spent one night and left. Very early the next morning the check in clerk was very nice even though we came in late. When checking out it was a different lady and she was just as kind. Large variety of breakfast. We had a deluxe king suite, I wish the bathroom was a big larger but overall the bed was comfortable plenty of space within the room itself. Very clean hotel. The bed and pillows were comfortable. LOVE that they have direct tv and dove complimentary soaps instead of the unknown brands. 10/10
Stayed 1 night in Oct 2023
Response from MB- General Manager on 2023/10/18
Thank you for staying with us.

4/10 Poor

Laura

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I book this specific hotel because they had a Tesla charger and but the charger adapter was a broken and could not charge. I also wasn’t impressed with the cleanliness there was a sock left between the wall and the bed which makes be think they didn’t vacuum. There was a hair on the sheets that I hope came from the maid. On top of that there were random stains on the walls and ceiling and a lot of mold in the bathroom. If I was staying more than one night I would have left as soon as I got into the room.
Stayed 1 night in Sep 2023
Response from MB- General Manager on 2023/10/3
I am so sorry your stay was not satisfactory. Our Tesla charger works fine the way the end is. We have to turn it on inside. It does not stay on all the time, as it is for guests only. I do believe the gentleman that was with you said a prong was bent, after bending it back it worked fine. I have turned the other issues you mentioned over to the maintenance department and head of housekeeping. We would have been more than happy to move you to another room had you notified us at the front desk. Again, we are sorry your stay was not up to the LaQuinta standard and hope you give us another chance.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance is hard to see from the road seems its on a hill, they shpuld really get something to mark the entrances better
Stayed 2 nights in Sep 2023
Response from MB- General Manager on 2023/10/2
Thank you for the review. Unfortunately, we are very limited to what we can do at the entrances, due to TXDOT. We have tried many things and it is still hard to see.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy Hotel
Great hotel in Palestine, quiet off the road, big rooms.
Stayed 1 night in Sep 2023
Response from MB- General Manager on 2023/9/25
Thank you for staying with us!

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities
The main light walking in the room was burned out. Walked in a dark room. The shower head leaked and sprayed water on the bathroom floor and my shoes. Everything else was good.
Stayed 1 night in Sep 2023
Response from MB- General Manager on 2023/9/24
Thank you for staying with us. The entry light worked fine. There are 2 switches, one by the door and one by the bed. When you walked in the switch was in the on position and just needed to be flicked down. We always have replacement shower heads and would have changed that out for you.

6/10 Okay

Jessica

Stayed 2 nights in Sep 2023
Response from MB- General Manager on 2023/9/20
Thank you for staying with us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from MB- General Manager on 2023/9/19
Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.

10/10 Excellent

Mary, Grand Saline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out we had an awesome experience! Will definitely be back when we need to stay in Palestine.
Stayed 1 night in Sep 2023
Response from MB- General Manager on 2023/9/11
Thank you so much for the review. We appreciate your business and hope to see you again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I go to Palestine.
Response from MB- General Manager on 2023/9/11
Thank you for your continued patronage. See you soon.

8/10 Good

Valerie

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from MB- General Manager on 2023/9/5
Thank you for the review! We are happy you enjoyed your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Watch the eggs
It was ok nothing to brag about, but if I had to make one suggestion it would be about the breakfast. They would just need to keep a closer eye on when things run out, because I witness several days when the eggs were gone and no one to fill them until much later. Thats it, everything else was good, can't wait until my next stay.
Stayed 3 nights in Aug 2023
Response from MB- General Manager on 2023/8/21
Thank you for your review. I looked at video from the days you were here. I never saw when the eggs or other items were low or out during those days. I myself worked and the breakfast attendant did also. We were always close by or checking breakfast. We do hope to see you again.

8/10 Good

Ricky, Conroe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good.
Stayed 1 night in Jul 2023
Response from MB- General Manager on 2023/7/31
Thank you for the rating. We appreciate you staying with us.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very organize. Breakfast was good best I seen from la quinta. Location good.
Stayed 2 nights in Jul 2023
Response from MB- General Manager on 2023/7/26
Thank you for the kind words. I will pass them on to my staff. We appreciate you staying with us.

10/10 Excellent

Chansinique

Stayed 1 night in Jul 2023
Response from MB- General Manager on 2023/7/31
Thank you for the rating!

10/10 Excellent

Susie

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had stayed at this location previously while visiting our grandson. Once we arrived, we were informed there was a large party and our king room was needed. The solution?... The lady at the front desk upgraded our room! It was wonderful! The breakfast was top notch, as well!
Stayed 1 night in Jun 2023
Response from MB- General Manager on 2023/6/28
Thank you for the review and for staying with us. I am very happy you enjoyed the upgrade.

6/10 Okay

David

Liked: Cleanliness, room comfort
OK hotel with Tesla level 2 charger
Chose this hotel because they said they had an electric vehicle charger. Called and asked what type of charger they had. Was told it was a "regular charger" and not a Tesla charger. Upon arrival discovered it was a Tesla charger and we do not have an adapter for our CCS charger. The Lady at reception didn't seem concerned at all that we had been told erroneous info. Room was comfortable and clean. Unfortunately the room smelled very musty and had an underlying smoke smell to it. All we did was sleep in the room for one night, so it was not worth changing rooms.
Stayed 1 night in Jun 2023
Response from MB- General Manager on 2023/7/2
Thank you for staying with us. I do apologize for the misinformation you were given about our EV charger. I have made the housekeeping supervisor aware of the odors in the room.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Wonderful weekend stay. Extremely nice at the front desk and any employee we encountered. Very happy with our choice to stay here. Will definitely recommend to friends and family.
Stayed 2 nights in Jun 2023
Response from MB- General Manager on 2023/6/6
Thank you for staying with us. I have passed your kind comments on to the rest of my staff. We are happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to shopping, super nice salt pool, helpful, friendly staff, good breakfast variety, rooms well-furnished and clean.
Stayed 3 nights in May 2023
Response from MB- General Manager on 2023/6/5
Thank you for staying with us. We appreciate the thoughtful comments and rating. Have a great summer!

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023 Graduation
The front desk (Evette) was so welcoming & polite! I really appreciate her!
Stayed 2 nights in May 2023
Response from MB- General Manager on 2023/5/31
Thank you for staying with us and for the review. I will be sure to pass it on to Iveth.

6/10 Okay

Lidia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was pleasing. The manager was snappy, unfriendly and rude. When it was down time the tv lost signal quite a bit.
Stayed 3 nights in May 2023
Response from MB- General Manager on 2023/5/31
Thank you for staying with us. I do apologize for my demeaner when you arrived.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from MB- General Manager on 2023/5/30
Thank you for the rating and for staying with us.

8/10 Good

Sally M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Hard to see entry drive and owner is aware; unable to put sign due to TX DOT. Pillows are too hard for my taste. Excellent shower with good hot water and pressure. Linoleum floors so cleaner than carpet & new mattresses and sofas. AC good. Front desk attentive.
Stayed 2 nights in May 2023
Response from MB- General Manager on 2023/5/22
Unfortunately, we are not able to have anything to indicate the entrance. We have been working on that for years to no avail. Thank you for the rating and the review.

10/10 Excellent

Andrew

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has always treated us like family till this time. The desk receptionist was short tempered and not accomodating. We love this facility, and will be back on our twice-yearly trip this fall. The morning desk receptionist, as we were checking out apologized and said she was sorry she didn't catch the problem or she would have remedied it.
Stayed 1 night in May 2023
Response from MB- General Manager on 2023/5/21
Again, I do apologize we were not able to get you a 1st floor room. This can be an issue when booking through a 3rd party, as you know, not all comments and requests are passed on to us.