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Reviews of Villas Kin Ha

3 out of 5
Villas Kin Ha
carretera las ruinas, km.2.7, Palenque, CHIS

Reviews

8.0

Very Good

Rating 10 - Excellent. 33 out of 63 reviews" "
Rating 8 - Good. 13 out of 63 reviews" "
Rating 6 - Okay. 7 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 6 out of 63 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis A.

Traveled with family
Liked: Amenities, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old building and outdated. Staff is very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Fredy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The place is next to the jungle which it was a plus. Lots of humidity so be aware. I am only giving a four stars because one of the rooms a/c made a lot of noise and was not able to get a good night rest. Also the pool had no lighting and after a long trip from touring, we wanted to take a dip but it was all dark. Room are clean and lots of space. Beds are also very clean and comfortable. Lots of different birds to see which made it very nice to hear them in the morning. Food is great and the service was great. If you want to avoid crowds, come between November 23 to December 12. Not too many people and you will avoid Mexicos vacation rush. But be aware of the pergrimage people of the virgen de guadalupe. They will slow the flow of traffic and cause you at times headaches to get to your destination. Over all we had a great time and nice stay. I definitely recommend this hotel
Stayed 2 nights in Dec 2023

8/10 Good

MARTHA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Recepcion on 2023/5/12
SALUDOS

2/10 Terrible

Horem

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Recepcion on 2022/12/7
SALUDOS

10/10 Excellent

jose

Stayed 1 night in Nov 2022

2/10 Terrible

Elvia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely poor condition. Bugs and critters everywhere in the room. Toilet not flushing. VERY DIRTY. HORRIBLE PLACE.
Stayed 1 night in Nov 2022
Response from Recepcion on 2022/11/16
Hola, lamentamos tu mala experiencia. Eran temporadas de lluvia y como la zona es selvatica es un poco dificil mantener al 100% libre de animalitos del exterior. De antemano una disculpa.saludos cordiales

10/10 Excellent

baltazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, friendly
Stayed 1 night in Jul 2022
Response from Recepcion on 2022/8/2
Gracias, Saludos

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palenque hotel
Nice location only a short drive into the town of Palenque or the Palenque ruins. Internet only works in the office, restaurant, and pools areas. It took forever to get the hot water (solar heat). The jungle is right next to the villas and we could hear the monkeys howling. Also saw a piccary searching for something to eat.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Fair value.
Very close to the Palenque ruins but you still will need a ride to get there. Room was just ok. Pool looked a bit crowded with people who seemed not to be staying at the hotel. No room service but the restaurant is alright. Overall an ok value.
Stayed 1 night in Aug 2018
Response from reservaciones villas kin ha on 2018/8/30
We appreciate your kind comment, we are working to improve the service mentioned for what is of great use to us. a pleasure to serve you. greetings and blessings.

2/10 Terrible

JOSE

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones muy descuidadas llenas de arañas e insectos. Muy abandonadas.
Stayed 2 nights in May 2024

10/10 Excellent

Froylan Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está cerca de varios puntos donde ir y cenar
Stayed 3 nights in Apr 2024

8/10 Good

denis

Traveled with group
Liked: Cleanliness, staff & service, amenities
Dommage. Établissement qui a perdu son standing. Mérite une grosse rénovation. Certains bâtiments sont en ruines. Piscines sales. Mais, cela reste une bonne adresse. Chambres spacieuses, propres, literies confortables. Calme, malgré le cris des singes. Pdj en supplément correct.

10/10 Excellent

Francisco Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todomuybien
Stayed 4 nights in Apr 2024

10/10 Excellent

Diego Jose

Stayed 1 night in Mar 2024

10/10 Excellent

enrique mayorquin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ana María

Liked: Staff & service
Stayed 3 nights in Mar 2024

4/10 Poor

Miriam paola

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Las instalaciones están muy deterioradas huele a humedad muebles muy viejos no es como se mira en las fotos
Stayed 2 nights in Feb 2024

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias... lo recomendare y regresaría, saludos mas Éxitos
Stayed 1 night in Jan 2024

10/10 Excellent

yves

Stayed 1 night in Jan 2024

10/10 Excellent

Alicka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Yhoana

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel cuenta con una entrada peligrosa, el día de anoche que nos hospedamos hubo una lluvia torrencial, el problema es que al entrar al hotel se encharca mucho a un costado tienen un dren de agua que no tiene señalamientos ni está protegido, y con el agua que sube cuando llueve por la noche no se ve nada entonces si no conoces la zona puede ocurrir lo que a nosotros, nos fuimos en el dren la camioneta hasta la mitad de agua yo iba con mi familia y lo más lamentable es que los del hotel no salieron ni se hicieron notar en el incidente nadie nos auxilió del hotel ni siquiera por que la Grua hizo maniobras en su estacionamiento. Tomen sus precauciones no es un hotel confiable.
Stayed 1 night in Sep 2023
Response from Recepción on 2023/11/28
HolaLamentamos la mala expereciencia.Debido a la contigencia natural y estructura del espacio publico, estuvo fuera de nuestras manos el hacer mas. Sin embargo, agardecemos sus comentarios, para realizar el reporte a las personas indicadas y atiendan esta situación. saludos

2/10 Terrible

Orbelin esteban

Stayed 1 night in Aug 2023
Response from Recepcion on 2023/9/15
saludos!

6/10 Okay

Jorge Luis Folch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Recepcion on 2023/8/25
saludos!

8/10 Good

Anna Gabriela

Liked: Staff & service
Hace falta mejorar la limpieza y estado de las albercas, las instalaciones están descuidadas
Stayed 1 night in Jul 2023
Response from Recepcion on 2023/7/29
Lamentamos su mala experiencia. pretendemos mejorar para un servicio futuro.saludos cordiales.

6/10 Okay

Berenice González

Traveled with family
Liked: Cleanliness, staff & service
Nos tocó una habitación que en la parte de atrás tiene mucha vegetación. Nos salieron varias arañitas la cama estaba algo dura, no descansamos biens
Stayed 1 night in Jul 2023
Response from Recepcion on 2023/7/29
Lamentamos su mala experiencia, se pretende mejorar para un servicio futuro. saludos cordiales

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Un poco alejado de las amenidades
Stayed 1 night in May 2023
Response from Recepcion on 2023/5/28
Saludos

8/10 Good

Aldo rene

Stayed 1 night in May 2023
Response from Recepcion on 2023/5/12
SALUDOS

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Recepcion on 2023/5/12
SALUDOS

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel requiere un mantenimiento urgente
A la llegada muy bien me asignaron habitación y el control de la televisión no servía aparentemente por baterías en mal estado, después quise apagar el led del aire acondicionado y se descompuso por completo el clima que hasta nos tuvieron que cambiar la habitación a las 11:00 pm 😡😡😡
Stayed 1 night in May 2023
Response from Recepcion on 2023/5/8
lamentamos su mala experienciatomaremos su comentario para mejorar en los servicios. saludos

10/10 Excellent

Yara ethel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Recepcion on 2023/4/13
SALUDOS

10/10 Excellent

Fabian Adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejora en el servicio
Lo único que puedo cuestionar es la flexibilidad en demasía para hacer escándalo y ruido por parte de jóvenes que no dejan descansar con sus gritos y música a alto volumen
Stayed 2 nights in Jan 2023
Response from recepción on 2023/1/28
MUCHAS GRACIAS POR LOS COMENTARIOS, SE TOMAN EN CUENTA PARA MEJORAR EL SERVICIO!SALUDOS

10/10 Excellent

Ydalio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las áreas verdes en general son bastante amplias para recorrerlas a cualquier hora, posee un amplio estacionamiento. En general al balance calidad precio es genial.
Stayed 1 night in Jan 2023
Response from Recepcion on 2023/1/10
Gracias por compartir su experiencia!esperamos su pronto retorno.saludos

8/10 Good

MARBELLA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar hermoso
Todo muy bien
Stayed 2 nights in Dec 2022
Response from Recepcion on 2022/12/15
GRACIAS POR SUS COMENTARIOS.SALUDOS

10/10 Excellent

Luz María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una magnífica atención y servicio, nos encantó estar hospedados ahi
Stayed 1 night in Nov 2022
Response from Recepcion on 2022/12/2
ESTAMOS PARA SERVIRLE, ESPEREMOS NOS VISITE PRONTO NUEVAMENTE.SALUDOS CORDIALES.

10/10 Excellent

Ignacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 1 night in Nov 2022
Response from Recepcion on 2022/11/16
saludos cordiales

6/10 Okay

CHUN SUK

Stayed 1 night in Sep 2022

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2022
Response from Recepcion on 2022/9/20
SALUDOS.

10/10 Excellent

Jovita

Stayed 1 night in Aug 2022
Response from Recepcion on 2022/8/12
saludos

10/10 Excellent

NOEMI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito, limpio, buen servicio
Stayed 2 nights in Aug 2022
Response from Recepcion on 2022/8/6
Muchas gracias, un placer atenderles

8/10 Good

Ruth Anali

Traveled with family and small children
Liked: Cleanliness, staff & service
Me gusto el área verde que tiene, no me gusto que esta un poco descuidada las instalaciones.
Stayed 1 night in Jul 2022
Response from Recepcion on 2022/8/6
Gracias por su comentario, tomaremos carta sobre esto para mejorar nuestro servicios.

6/10 Okay

beverley

Traveled with family
Liked: Staff & service
Servicio
Stayed 1 night in Jul 2022
Response from Recepcion on 2022/8/2
Muchas gracias

8/10 Good

Claudia O

Traveled with family
Liked: Staff & service, room comfort
Muy cerca de zona Arqueologica
Muy buena ubicación. Las instalaciones viejas y deterioradas, la limpieza deficiente, las señoritas de recepción muy amables
Stayed 1 night in Jul 2022
Response from Recepcion on 2022/8/2
Gracias por sus comentarios. Un saludos

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y atento, sus desayunos y comidas muy ricos y muy bien servidos con respecto al precio es super accesible.. La habitacion muy cómoda
Stayed 1 night in Mar 2021
Response from Hotel Villas Kin Ha on 2021/3/15
Muchas gracias por su preferencia. Fue un gusto atenderle. Le recomendaría ampliamente como huésped. Bendiciones

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020
Response from reservaciones kin ha on 2020/2/4
Gracias por alojarse con nosotros.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Me gustó mucho la atención del personal, la ubicación que está cerca de la Zona Arqueológica, es un hotel un tanto viejo y un poco descuidado, sin embargo su encanto es que está alado de la selva.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca, los corredores llenos de vegetacion bien cuidados la limpieza de las habitaciones
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
El personal muy atento. La limpieza requiere un poco mas de atención pues había una cucaracha.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No es lo que aparece en el internet. Nos alojaron en un edificio abandonado. (Hay unos renovados, unos abandonados y unos loteralmente en ruinas.) Arañas y mojo en las almohadas, tele no funcionaba, no salia agua de la regadera y no habian toallas.Al pedirlas nos dieron 4 descocidos y con hoyos grandes. Al final pedimos otra habitacion. Se veia mejor, pero el aire y la tele no funcionaban. Terminamos cambiandonos a otro hotel a las 11:30 de la noche.
Stayed 1 night in Apr 2019

8/10 Good

Maria

Liked: Room comfort
Stayed 1 night in Mar 2019