Palazzo Zabarella Tours

Very dated, two single beds pushed to make a double which moved a lot. Coffee not replaced daily.

The room was adequately clean, comfortable linens, balanced and good quality breakfast. We had breakfast at the courtyard and it was the perfect start of the day. Very nice and helpful staff. The NICEST staff! Proud and happy to do their job. Unfortunately, for departure time, we did not know that the bellman was not going to be on duty and it was too late to reserve that particular service. The hotel staff called other hotels but it was too late. Fortunately we managed with the help of the transfer.

Awful stay, the place reeked of cigarettes, the shower did not work, the room was not as advertised, and we woke up with bites all over (assuming bed bugs). We immediately felt ill when walking in and ended up leaving once waking up the first night. The staff was super unfriendly as when we checked in with 4 bags they just gave us our key card and we had to carry our bags one stairs. This was honestly the worst stay I have ever experienced.