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帕迪尤卡燭木套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
帕迪尤卡燭木套房飯店 - IHG 旗下飯店
3940 Coleman Crossing Cir, Paducah, KY

評論

8.4

非常好

10 分，有夠讚；428 則評論中有 219 則" "
8 分，不錯哦；428 則評論中有 114 則" "
6 分，一般般；428 則評論中有 45 則" "
4 分，不太好；428 則評論中有 26 則" "
2 分，很糟糕；428 則評論中有 24 則" "

8.4/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Larry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was disappointed in the bathroom accommodation of roll-in shower that I had reserved and did NOT receive. It was difficult for my mom to get in and out of the bathtub although the number of bathtub safety grab bars were appreciated. Water was tepid and never got hot and handheld shower head had no pressure Positive side room was very clean, beds and pillows very comfortable and surrounding rooms were quiet. Our grandson enjoyed his workout in the gym.
於 2024 年 5 月住了 1 晚
gm 於 2024年5月17日回覆
We apologize for the issues experienced. Unfortunately, we only have one rollin shower and it is not always available. We will work on bettering future stays for you as well as all of our guests. Thank you for you feedback.

10/10 有夠讚

Donna

喜歡：整潔度、員工素質和住宿環境和硬體
Liked historical areas nearby. Hotel was very good, clean, staff helpful, except lacking in a few things such as ice cubes, only one glass, toilet extremely low for seniir citizens
於 2024 年 5 月住了 1 晚
gm 於 2024年5月13日回覆
Thank you for your feedback. We will work on the issues you experienced during your stay.

10/10 有夠讚

Melanie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable beds.
於 2024 年 5 月住了 1 晚
gm 於 2024年5月9日回覆
Thank you for your feedback. We appreciate your business.

6/10 一般般

Ann

寵物同遊, 家庭旅遊
喜歡：員工素質和設施服務
The clerk that check us in was amazing, very friendly and helpful. The property needs some deep cleaning. I can usually take a bath in a tub, this one I could not. There where marks in the carpet in the hall where the cleaning staff had drug trash bags that where leaking.
於 2024 年 4 月住了 1 晚
gm 於 2024年4月15日回覆
We apologize that you had some issues during your stay and will work on improving future stays.

10/10 有夠讚

Ruth

喜歡：住宿環境和硬體
Great !
於 2024 年 4 月住了 2 晚
gm 於 2024年4月11日回覆
Thank you for your feedback. We appreciate it.

6/10 一般般

Jay

家庭旅遊
First time I’ve ever had a hotel or motel with no Kleenex in the bathroom
於 2024 年 3 月住了 2 晚
gm 於 2024年4月3日回覆
We apologize for the lack of tissue. It was possibly just an oversight.

10/10 有夠讚

Amy

於 2024 年 3 月住了 1 晚
GM 於 2024年5月8日回覆
Thank you for your 5 star feedback. We appreciate it.

6/10 一般般

Crystal

喜歡：員工素質
於 2024 年 3 月住了 1 晚
GM 於 2024年4月3日回覆
Thank you for your feedback.

10/10 有夠讚

Rachael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日回覆
Thank you for your feedback.

6/10 一般般

Michelle

家庭旅遊
喜歡：設施服務
Our room was noisy with very thin walls and floors. The room above us became occupied after midnight, and their walking around and getting unpacked was terribly loud, waking us up for nearly an hour. We had an early morning and were hoping for restful sleep.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日回覆
We apologize for your issue experienced during your stay. In the future, please remember to contact the front desk with any issues. We have 24 hour desk assistance.

10/10 有夠讚

Phil

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
X
於 2024 年 3 月住了 1 晚
GM 於 2024年3月18日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

Danny

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2024 年 1 月住了 1 晚
GM 於 2024年3月18日回覆
Thank you for your feedback. We appreciate it.

6/10 一般般

Debbie

寵物同遊, 家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The employees were great . I still haven’t got my deposit back . But for the price with no breakfast and pool or anything I was shocked bc what I paid ,
於 2024 年 2 月住了 1 晚
GM 於 2024年3月4日回覆
We never advertise a pool or breakfast so I apologize that you expected that. However, regarding the deposit, we release it when you check out. After check out, the only course of action is for you to contact your bank. It usually takes up to 10 business days.

2/10 很糟糕

Dennis

不喜歡：整潔度、設施服務和住宿環境和硬體
Animal Smell in room and hallways. Dirty room
於 2023 年 12 月住了 1 晚
GM 於 2024年3月1日回覆
Please always contact the front desk in order for us to handle issuers while you are still in house. Thank you for letting us know through your feedback.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年2月16日回覆
Thank you for your review.

10/10 有夠讚

Alonza

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日回覆
Thank you for the feedback. We appreciate it.

8/10 不錯哦

jolene，Portland

家庭旅遊
喜歡：整潔度、員工素質和設施服務
had some noisy toliet issues all night and dirty glasses in room but bed very good, water pressure very good and staff was excellent.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月15日回覆
Thank you for your feedback.

10/10 有夠讚

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
GM 於 2024年2月15日回覆
Thank you for your feedback.

10/10 有夠讚

Linda

於 2024 年 1 月住了 1 晚
GM 於 2024年1月8日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
GM 於 2024年1月2日回覆
Thank you for your feedback. We appreciate it.

6/10 一般般

Chad

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 8 晚
GM 於 2023年12月12日回覆
Thank you for your feedback. We apologize that we didn't exceed your expectations but will try to improve in the future.

8/10 不錯哦

Paul

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not enough coffee in room. better coffee choice. A water bottle at check in goes a long way.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月12日回覆
Thank you for taking the time to leave feedback. We will try to make future stays better.

2/10 很糟糕

Sheila

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
I ordered a disabled room for aging parents to have a roll in shower (paid extra for the room) and it was NOT available even though the booking said I booked it. The night staff said there was NOTHING they could do. One parent said he wasn’t going to take a bath but he would try to help his bipolar heavy set wife (who had recent knee surgery) the best he could. AND I had to pay $50 extra for each room when I checked in for ?? Maybe it’s a deposit and I’ll get it back - who knows!!
於 2023 年 12 月住了 1 晚
GM 於 2023年12月12日回覆
Unfortunately, the booking site made the error on your reservation. They booked the same room types that you were given at the property. I would contact them directly with your concerns.

2/10 很糟糕

DEANNA

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
It was terrible...dirty.
於 2023 年 11 月住了 1 晚
GM 於 2023年12月12日回覆
We apologize for the issues you experienced. Please always be specific with the front desk with issues so we can resolve them while you are staying with us.

10/10 有夠讚

Cully

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was ok. ✅
於 2023 年 11 月住了 1 晚
GM 於 2023年11月28日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

Alexander，Buffalo Grove

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We especially loved cleanness and kitchenette with the full fridge. We did not like highway noise
於 2023 年 11 月住了 1 晚
GM 於 2023年11月17日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

Leah

喜歡：整潔度、員工素質和住宿環境和硬體
Had a nice time and the staff was very nice and welcoming. Nice and clean as well
於 2023 年 11 月住了 2 晚
GM 於 2023年11月14日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

nicholas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
GM 於 2023年11月14日回覆
Thank you for your feedback. We appreciate it.

6/10 一般般

Reid

商務旅客
於 2023 年 11 月住了 1 晚
GM 於 2023年11月14日回覆
Thank you for your feedback. We appreciate it.

6/10 一般般

Jacob

Not exactly what I expected…
於 2023 年 11 月住了 1 晚
GM 於 2023年11月7日回覆
Thank you for your feedback. We strive to keep improving and use feedback to keep pushing us so thank you for taking the time to leave us feedback.

8/10 不錯哦

Randal

情侶出遊, 寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent, friendly staff. Property is a little dated, but still very good for me.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月24日回覆
We appreciate your feedback.

10/10 有夠讚

Patricia

家庭旅遊
喜歡：員工素質和住宿環境和硬體
The corners had dirt or stain rest was great
於 2023 年 10 月住了 1 晚
GM 於 2023年10月24日回覆
We appreciate your feebback.

10/10 有夠讚

sherry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
GM 於 2023年10月20日回覆
Thank you for your feedback. We appreciate it!

8/10 不錯哦

Fred

於 2023 年 10 月住了 1 晚
GM 於 2023年11月4日回覆
Thank you for your feedback. We appreciate it.

8/10 不錯哦

Kevin

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Ceiling / floors are a bit thin. Easy to hear footsteps
於 2023 年 10 月住了 1 晚
GM 於 2023年10月10日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy check in and check out.
於 2023 年 9 月住了 2 晚
GM 於 2023年9月25日回覆
Thank you for your feedback. We appreciate it.

4/10 不太好

Jody

於 2023 年 9 月住了 1 晚
GM 於 2023年10月20日回覆
Thank you for your feedback.

10/10 有夠讚

Keith

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We’ll rested
於 2023 年 9 月住了 1 晚
GM 於 2023年9月22日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

Marcia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Just what I needed for my trip and the right price.
於 2023 年 9 月住了 1 晚
GM 於 2023年9月15日回覆
So glad you enjoyed your stay. Come back and see us again.

8/10 不錯哦

belinda

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Good place to stay, but unhappy with charge!
Stayed here many times. This time wanted a 100.00 to hold if we done something to the room. Unreal. 60 year old people. Then after 30 minutes calls the room and says the card we gave them declined. Went down and it was her computer problem. Unreal embarrassment for someone. Told the wife probably wouldn’t have to worry about this hotel anymore
於 2023 年 9 月住了 1 晚
GM 於 2023年9月11日回覆
I apologize for that you had to come back down to the front desk after getting to the room. The deposit amount was correct but you shouldn't have had to come back down to the desk to provide a different credit card. We should have taken care of that before you went to your room I will definitely work on the training to prevent that in the future.

8/10 不錯哦

Judith

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Kitchen needed mopped better. Otherwise beds were comfortable & clean
於 2023 年 9 月住了 1 晚
GM 於 2023年9月11日回覆
We will work on making you stay better in the future. Thank you for letting us know of your issues so we can work on correcting them.

10/10 有夠讚

Briana，Offutt AFB

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great experience with no complaints
於 2023 年 8 月住了 1 晚
GM 於 2023年9月4日回覆
Thank you very much. We appreciate it.

6/10 一般般

JANE

Don’t feel it was rated correctly I would rate it 7.5. Office manger very friendly no breakfast la Quinta next door was EXCELLENT same price should have seen that
於 2023 年 8 月住了 1 晚
GM 於 2023年8月31日回覆
Thank you for your feedback. Candlewood Suites don't offer breakfast due to in-room kitchens. Hope you will use us again in the future. Thank you for staying with us.

10/10 有夠讚

CHARLOTTE，BLUE SPRINGS

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The place was very comfortable and clean
於 2023 年 7 月住了 1 晚
GM 於 2023年7月25日回覆
Thank you for your feedback.

10/10 有夠讚

Kathryn

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would stop here again.
A very comfortable place to stop and relax after a day of driving. The kitchenette area was well appointed and allowed us to dine on what we had brought with us.
於 2023 年 7 月住了 1 晚
GM 於 2023年7月11日回覆
Thank you for your feedback and high rating. We appreciate it.

4/10 不太好

Joseph

於 2023 年 6 月住了 1 晚
GM 於 2023年7月11日回覆
Sorry for not exceeding your expectations. We will do better in the future.

10/10 有夠讚

Timothy

於 2023 年 6 月住了 1 晚
GM 於 2023年7月4日回覆
Thank you for your feedback. We appreciate it.

10/10 有夠讚

Judith

喜歡：整潔度、員工素質和住宿環境和硬體
Just what we needed and at a great price!
於 2023 年 6 月住了 1 晚
GM 於 2023年6月23日回覆
Thank you so much for the positive feedback.

10/10 有夠讚

Winifred，Clover

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great stay. Nice location.
於 2023 年 6 月住了 1 晚
GM 於 2023年6月23日回覆
Thank you so much for the positive feedback.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
When we checked in they gave us a key to the wrong room, which opened the room that we were told yet there was already someone else in the room. When I went down to the counter to tell them what happened they said that was strange because they don’t verbally say what room you have so I must have just randomly guessed the wrong room. They basically told me it was my fault I went into the wrong room with the key they gave me. This is extremely dangerous and I was afraid all night someone would be given a key to our room. The room was FILTHY.
於 2023 年 5 月住了 1 晚
GM 於 2023年5月31日回覆
I apologize about this. This is the first I have heard of this situation. It will be addressed and handled. Thank you for your time and feedback.