Halekulani Corporation Pacific States hotels

"This resort was better than expected. My husband my daughter and I stayed for 3 days and wish we would have booked even just one more. The whole resort is so beautiful and convenient. You can walk to the restaurants there which are amazing and the pools in each village is awesome. We really loved it & can’t wait to go back. Thinking of making it a spring break tradition. TY! paradise resort for a much needed getaway. "

"Had to check in early, we had 0 problems doing so. Everyone seeed so happy to help me and my little one!"

"This hotel was very clean and conveniently located near shopping, plenty of restaurant options and transportation. I love the easy checkin and attentive staff. "

"Best place for families to stay! We stayed at the villas on the green in what was more like a spacious 1 bedroom apartment. Clean, huge comfy bed, giant jet tub, well stocked kitchen, large balcony, and TVs in the living room and bedroom. I wish they had more information via email or the website about the property and amenities before arrival. There are several pools, a water slide, fishing pond with free fishing equipment, golf and free golf club rentals, activities like s'mores around the fire pit and trivia, a rec room, and restaurants on site. Super clean, very friendly staff, parking included, and beautiful natural surroundings. It was about 40min in light traffic to Legoland and 30 to the Safari Zoo park. 15-20min drive to nearest grocery store. Cons: lack of information provided about the property and amenities and I found it near impossible to get a hold of the front desk/ concierge by phone and they take forever to respond to text requests. I had to call about a couple things before the trip and was on hold over 10 minutes 3 times I called and they didn't pick up any of the times we called from the room phone when they were there. They responded to the text messages through the number they provided about very simple things but not for more specific requests (we didn't have many). Though staff were super helpful and friendly when we did get a hold of them. I think they do timeshare presentations with incentives to attend but they weren't pushy at all about attending. "

"BEWARE OF PARKING SCAM!!! They give you a parking permit to staple to your parking ticket and tell you to place it on your dash and tell you nothing else about it. But you if have time to read it(unlike I did) in very fine print it states to not pay the parking price at the gate to leave, but to press the call button instead. But without knowing this naturally I left and paid the parking fee at the gate of 1.2.5 for 3 days which I thought was outrageous. So I called and they stated that they’re not in charge of the fees at the gate and that they would still charge me THEIR 7.5 parking fee in ADDITION to the 1.2.5! 2.0.0 for 3 days for parking!!! The supervisor was extremely rude and told me to direct my frustration else where and that I signed a binding legal contract(that was not emphasized even slightly of what it entailed) and who also lied and said my reservation was closed and he couldn’t do anything. Eventually I talked to someone with some reason/compassion and they said they wouldn’t charge me their parking fee and would talk to the parking gate company for me to get the 1.2.5 refunded. Other than that the shuttle is a great service and very quick and efficient. The rest of the staff experience was good, seems like one VERY bad apple. The buffet/restaurant is overpriced and basic but decent food. Rooms are spacious but bathroom is a tight fit. "

"Friendly and helpful staff, clean room, excellent location"

"The view of the city was the highlight of this room! The staff were super friendly. Check in was smooth and efficient. Self-parking was easy. Rooms were decently sized. Beds are comfortable. Walking distance to the Regency Ballroom. Exactly what we needed for a quick overnight stay. Will absolutely book again!"

"Rooms are old, wore out, dirty looking."

"The staff doesn’t let you check in early, after a long drive I needed to rest but literally got there 3:45 and rudely they said check in is at 4:00 pm. So if you plan to get early there is not the choice and if you want to be treated bad for getting there early. "