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"Very friendly staff"

"Guest shouldn’t have to pay that much for parking but other then that it was good "

"The male manager on our check out date of 5/14/26 was very helpful and friendly. He happened to be at the front desk when we were checking out and was very pleasant. The lady who helped check us out was also very helpful. She assisted us with storing our luggage after the 11 AM check out time while we ate lunch at a restaurant next door. However, one of the front desk female staff was rude. When we came back in after our lunch to get our luggage, we asked to use the lobby restroom as we had already checked out and her tone was harsh as she told my husband that the restrooms are for guests only (which we were). Her colleague who checked us out was present and overheard the encounter and told her that we were guests and asked her to unlock the lobby restroom for us. She did this begrudgingly with a pout on her face. After she unlocked the men's restroom for my husband and the women's for me, we said thank you but she just walked off without saying anything with the same pout on her face. She may have been dealing with personal stuff that day but really she should have been friendlier and less rude."

"Have all restaurants , shops perfect"

"Easy airport access. Walkable to restaurants."

"The room was clean but the bed was very firm. The bathtub wouldn’t drain after its first use but they did fix it the next day. The breakfast was incredible. The staff were cheerful and helpful. It was in easy walking distance of everything I wanted to do while in San Francisco. I did however only had a view of the commercial air handler and roof, nothing else! That was the most disappointing, anything aside from the mechanics of the building and roof would have been appreciated. "

"The airport shuttle was easy to take and the driver was very kind"

"My mirror had blood all over it when I checked in, and in spite of days of calls to the front desk an assurance it would be cleaned, it didn’t. On the third day I demanded a new room as my toddler was trying to touch it and clearly they don’t clean."

"The breakfast is excellent , however it was extremely busy on Mother’s Day and staff felt short hand and experience was not as it had been in our previous stays. "