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"Staff are very friendly, and the location is perfect - right on Waikiki beach, 10minutes walk from the shopping district, a great restaurant (Lulus) 2 minutes walk, and an Avis car rental on site with the hotel offering valet. But the property is tired. Bathroom looked worn, with caulk needing replaced, room door showing broken laminate around the security latch area, and the furniture showing scuffs and dings. Worst issue was the elevators. 6 of them, but only 2 go to the ground floor (reception is on the 2nd). And when we were there I only ever saw one of the two that goes to the ground floor working. The valet staff even recommended taking the escalator to reception - not just to check in but to get back to your room and avoid the lobby bottleneck. And the list system is one where you enter the desired floor on a central console and the system tells you which lift to take - they are pre programmed. But either the algorithm is off or something else was wrong because waits for a lift could take 10 minutes in busy periods like first thing in the morning or early evening. On one occasion the central console even helpfully suggested "try again later"! Elevator lobby at that point jammed with thirty people or so trying to get back to their rooms. Its a great location with lovely people, but despite the price dont expect a 4 star hotel experience in terms of infrastructure. If they would refurb the rooms and fix the lifts would be perfect. "

"The location of the hotel was great! Very convenient in terms of closeness to the beach and restaurants. The amenities are good! It’s nice that they give you chairs to take to the beach. We got an ocean front room and initially it was on the 9th floor and the street noise is very very loud. We asked to be moved to a higher floor and we were accommodated the next day to a room on a much higher floor. If you are staying here, try to be on the highest floor possible to avoid loud noise from the street, especially if travelling with little ones. Overall, our stay was great! Highly recommend this hotel! "

"Staff was great!"

"everything top tier "

"I had breakfast every day there I wish there was more variety. It wasn’t as good as it should’ve been. I hated to have a partial ocean view. I loved that."

"Yes, the ocean was very clear and visible from our room. Staff is very welcoming and over all feel of the resort is relaxing "

"No ocean view, but we had a view of waterfall. Very close to whaler’s for shopping and food. Great shoreline."

"The Breakfast food was adequate. Airport shuttle arrived in a timely way in front of Hotel. The main problem was the noise. I just had surgery and could not fly right away so had to stay overnite. And my room was right next to freeway."

"Waikīkī is busy and noisy 24/7. Its great to be in the center of it all and so close to the beach, but don’t expect quiet even 20 or 30 floors above. "