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Reviews of Westgate Hotel

2 out of 5
Westgate Hotel
1 Botley Road, Oxford, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 72 out of 243 reviews" "
Rating 8 - Good. 111 out of 243 reviews" "
Rating 6 - Okay. 39 out of 243 reviews" "
Rating 4 - Poor. 12 out of 243 reviews" "
Rating 2 - Terrible. 9 out of 243 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ruth

Disliked: Staff & service, property conditions & facilities
Poky room antiquated facilities. Lack of basic facilities in the room. One clothes hanger, no mixer tap. Rude service at breakfast
Stayed 2 nights in May 2024

10/10 Excellent

nele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, super helpful and friendly staff. The room is pretty nice as well, a good size for two. A great value for money!
Stayed 2 nights in Apr 2024

6/10 Okay

Andy Chi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under expectation
Stayed 2 nights in Apr 2024

10/10 Excellent

Veronica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint stay, friendly staff, family run business. There is construction outside but did not hear it at all at night. The rooms are around the corner from the main office, very close to train station. We stayed on the bottom floor and there was one bathroom to share with one other room stay. The bathroom was newly renovated with a very nice shower. The rooms themselves were a bit outdated, single beds, with a sink, and a window that opens to a cute overgrown garden. I was expecting a busier hostel style stay, but it was nice, relaxed, and felt authentic to Oxford. I did not have their breakfast at the main office but it looked really good and inexpensive. The only thing was walls are a little thin and doors need to be oiled. Thank you for a lovely stay.
Stayed 3 nights in Apr 2024

4/10 Poor

Heinrich

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed for 5 days. Very small room and did not have one regular warm shower once. It’s a temperature and water pressure issue. No shampoo unless you ask for it. Big construction site right outside hotel. They provide a big styrofoam board to jam into the window frame to block out the noise. They suggested that if I am at a conference I should have breakfast there as they are short on staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service
Its an old building and could do with a freshen up with a lick of paint, and perhaps some new sanitary fittings, however this did not impact on our stay. The room and bedding was clean, comfortable and warm. Plenty of hot water. The breakfast was lovely and plentiful and the staff were all lovely. Brilliant location for getting into town and safe parking. This cost extra but was good value. The ongoing roadworks are not the fault of the hotel and they did all they can to minimize the noise. We slept well and was not impacted by these works.
Stayed 1 night in Mar 2024

6/10 Okay

Joyce

Liked: Cleanliness, staff & service
Building site opposite hotel . Working All day and all night
Stayed 1 night in Mar 2024

10/10 Excellent

Zilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay, old hotel
Stayed 1 night in Mar 2024

8/10 Good

Hugh

Liked: Cleanliness, staff & service
I remember struggling to get a stable WiFi connection, even though the notice on door of my room gave the impression that it was a secure connection. The other problem I had was that the power outlet for the kettle didn’t work. This concerned me as I had brought decaf coffee with me and intended to save money & time at the football match I had come to see by taking my own travel mug of hot coffee with me. The person on duty was very helpful to be fair and made the coffee for me downstairs, which I much appreciated. I would humbly suggest that this electrical issue is resolved before the room is let again. Cooked breakfast was very nice and a lot cheaper than I expected, so that was a pleasant surprise. I rarely stay in Oxford overnight, so I don’t know if my Wi-Fi issue is commonplace throughout the city.
Stayed 1 night in Feb 2024

4/10 Poor

demudu

Disliked: Cleanliness
Very old No front desk at night Not a good breakfast Not worth for the money I paid
Stayed 1 night in Feb 2024

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
I have sent comments already No wardrobe ,small cupboard with one coathanger .no toiletries. No milk for tea and coffee.Stairs narrow and steep dangerous Dining room , bar area like transport cafe £12 for parking ,exrea for cooked breakfast. Over priced, looking for refund
Stayed 1 night in Feb 2024

8/10 Good

Samra

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Nice and clean, some work going on outside so a bit noisy but we were provided with window covers to keep the noise down. TV with Netflix was a win. Breakfast was nice, no fry up though!
Stayed 1 night in Jan 2024

8/10 Good

Deborah A

Stayed 2 nights in Sep 2023

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic owners and amazing breakfast!
Stayed 3 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A good option close to the station.
Was very fortunate to be able to find somewhere so close to the train station at short notice, and it did the job. It was cold outside, so the room being very warm when I got in was ideal. There were a couple of downsides: I was unable to use the WiFi for most of my stay, and I was overcharged for a cooked breakfast (4.50 instead of 3.50). One staff member was also much friendlier than the other.
Stayed 3 nights in Dec 2023

8/10 Good

Yuan

Stayed 1 night in Nov 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring hospitality
Our luggage was airline delayed from our international trip, so we were bummed, but the kind and helpful staff at the Westgate were especially accommodating to our needs as we dealt with our frustration. We stayed in the annex, which meant we shared a bath, but the room itself was well equipped, clean and comfy. The shared bath was modern and clean. Breakfast was hearty and served in a lovely garden or conservatory. We were well cared for, and when you don't have your luggage, that means everything to a frustrated, weary traveler. I recommend them highly.
Stayed 3 nights in Sep 2023

10/10 Excellent

marco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, clean, well-located property for an affordable stay in Oxford. Management was very kind and helpful. Staff was very kind and professional. Road construction is a bit of a noisy inconvenience but of course none of hotel's fault--situation is supposed to be better soon.
Stayed 2 nights in Nov 2023

8/10 Good

Drew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was decent—old and a little run down, but they do a good job keeping it clean and welcoming
Stayed 2 nights in Oct 2023

8/10 Good

AMAR

Traveled with family
Liked: Cleanliness, staff & service
Very friendly and helpful staff. Rooms are basic but location is very convenient for the railway station and only about 10 mins walk to central part of Oxford.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, absolutely lovely staff.
Stayed 5 nights in Aug 2023

8/10 Good

Dylan

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant hotel
Overall a very nice place to stay. Conveniently right next to the Oxford train station. Included breakfast buffet was nice. Staff was very friendly and helpful. On the last night, water started dripping into the closed from the room above. I called down and someone came to take a look, but couldn't do anything about it, and there were no rooms open to move to. Fortunately, I had already moved my clothes from the closet.
Stayed 4 nights in Jul 2023

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good reasonable option for Oxford. The hotel staff was friendly and helpful. Breakfast included every morning from 7:30-9:00AM was a nice touch. Breakfast included cereal, orange juice, baked goods, hard boiled eggs, fruit, and toast.
Stayed 4 nights in Jul 2023

4/10 Poor

Damien

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced hotel. We were told not to leave our laptop in our room so had to carry all valuables all day at Oxford with a back pack. The staff that made breakfast was on vacation so no eggs, bacon etc. The beds were uncomfortable and the room was not clean.
Stayed 2 nights in Jul 2023

6/10 Okay

Elaine

Stayed 2 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Clean room- near railway track - room 12. Shower pressure & temperature could have been better & hotter. Narrow, creaky stairs. Parking at another hotel across road due to roadworks. Location could not have been better.
Stayed 2 nights in Jul 2023

4/10 Poor

Ihar Alexander

Stayed 2 nights in Jul 2023

10/10 Excellent

Amy

Stayed 1 night in Jul 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, comfortable and convenient
Cozy, comfortable and clean. Great location, quiet and a great continental breakfast included.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 2023/7/15
Thank you for the excellent feedback, this is much appreciated

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel near train station. Small rooms and narrow stairway but bed was very comfortable.
Stayed 1 night in Jun 2023
Response from Hotel Management on 2023/7/15
Thank you for the excellent feedback, this is much appreciated

8/10 Good

Sofya

Liked: Cleanliness, staff & service
The staff are very lovely! The breakfast in the morning is also very nice. The walls in the annex are very thin so I could hear other guests.
Stayed 4 nights in May 2023
Response from Hotel Management on 2023/7/15
Thank you,we will share with the staff and apologies you found the walls thin, but we are pleased you appear to have enjoyed your stay

8/10 Good

alicia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On first glance it seems rather shabby, but the Westgate actually had everything I needed for my short stay on my own. It was spotlessly clean, really helpful friendly staff, delicious breakfast and 5 minute walk from the train station and theatre just around the corner. Decor certainly a little tired, but appreciated my stay. Thankyou!
Stayed 1 night in May 2023
Response from Hotel Management on 2023/7/15
Thank you for the excellent feedback, this is much appreciated

8/10 Good

Fariba

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station, walking distance to city centre, helpful staff, clean room with complimentary tea / coffee, good breakfast. If I go to Oxford again, I'll definitely stay there.
Stayed 2 nights in May 2023
Response from Westgate Hotel Front Office Team on 2023/5/20
Thank you for the excellent feedback, this is much appreciated

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, easy to walk into town.Staff were lovely.
Stayed 2 nights in Apr 2023
Response from Westgate Hotel on 2023/5/6
Thank you for the excellent feedback, this is much appreciated

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice room. We’ll located near train station (no noise!) would definitely stay there again.
Stayed 1 night in Mar 2023
Response from Westgate Hotel on 2023/5/6
Thank you for the excellent feedback, this is much appreciated and we are glad you had a peaceful stay, despite the road and bridge works

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walking distance to the theatre
We booked this hotel for a theatre trip last weekend. Hotel staff were all polite and welcoming. Decor was a bit tired but that did not bother us as everywhere was clean. Our ensuite bathroom must have been recently renovated and was lovely. Bed was comfy. No noise from outside which was surprising as right opposite the train station. Would definitely stay in the hotel again.
Stayed 1 night in Mar 2023
Response from Westgate Hotel on 2023/5/6
Thank you for the excellent feedback, this is much appreciated

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Westgate Hotel on 2023/5/6
Thank you for the excellent feedback, which is much appreciated

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could not have been more friendly or accommodating.
Stayed 1 night in Mar 2023
Response from Westgate Hotel on 2023/5/6
Thank you for the excellent feedback, which is most appreciated and your kind comments have been shared with all the staff

6/10 Okay

Richard

Business traveler
Stayed 2 nights in Mar 2023
Response from Westgate Hotel, Oxford train station on 2023/3/18
Thank you for your review.

10/10 Excellent

Brielle Hardwick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Westgate Hotel, Oxford train station on 2023/3/18
Thank you for the excellent feedback, this is much appreciated