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Reviews of Matterhorn Inn Ouray

2 out of 5
Matterhorn Inn Ouray
201 SIXTH AVE, Ouray, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 587 out of 847 reviews" "
Rating 8 - Good. 210 out of 847 reviews" "
Rating 6 - Okay. 35 out of 847 reviews" "
Rating 4 - Poor. 9 out of 847 reviews" "
Rating 2 - Terrible. 6 out of 847 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosamond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, easy access to room, close to downtown, nice views
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/8
Thanks so much for leaving us a review! We're happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Luke

Stayed 1 night in Mar 2024
Response from Manager on 2024/5/8
Thank you for leaving us a review! We're glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Gabriel, Gallup

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the property and price.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/3
We're glad you enjoyed your stay with us and thank you very much for leaving a review! Hope to see you again :)

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Manager on 2024/3/20
Thank you very much for leaving us a review. We're glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ouray ice climber friendly.
Stayed 3 nights in Feb 2024
Response from Manager on 2024/2/20
Thank you much for leaving us a review! Hope to see you again on your next outing. Come check out the area in the summer, too—it's just as fun!

10/10 Excellent

kimberly

Stayed 1 night in Feb 2024
Response from Manager on 2024/3/20
Thanks so much for leaving us a review! We're happy that you enjoyed your stay and hope to see you again :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Thank you for leaving us an outstanding review! Glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family staff. Perfect location. Clean comfortable rooms.
Stayed 3 nights in Jan 2024
Response from Manager on 2024/2/6
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Stephanie

Stayed 2 nights in Jul 2023
Response from Manager on 2023/11/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/23
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and ideally located for shops and dining. Parking is right in front. Nice sitting area with an outdoor fire pit. Front desk is friendly and efficient.
Stayed 1 night in Oct 2023
Response from Manager on 2023/11/1
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lynette

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Would definitely stay here again
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very well cleaned and kept up with. The bed was very comforable and the new flat screen tvs were nice but nothing to watch lol also the bathroom has no heater and was very cold at night and in the early am but other than that this was a very nice stay.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facility was perfect. No complaints
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
3rd stay at the Matterhorn. Great hotel. Wonderful staff. Center of town. Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Matterhorn. The Front Desk was personable and helpful. Rooms have been updated abs are clean! Loved the huge bathtub.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lorri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matterhorn stay
Perfect location and comfortable beds. Only issue was it was very tight and hard to move around in the room with the two queen beds. There was a table and two chairs that were also crammed in a very small space. So just hard to move around all together. The place where we were given a voucher to eat at, was good but had a fly infestation problem. Would have preferred that Matterhorn had a continental style breakfast with coffee instead.
Stayed 4 nights in Oct 2023
Response from Manager on 2023/10/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy, but solid choice
The location is great; you can walk to everything in town. The front desk guy was very nice. The room was clean and quiet. Two things we wish were different: 1. nightstands on both sides of the bed; 2. a full length mirror. We will definitely consider this hotel again once we come back to do another via ferrata.
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Clayton

Stayed 1 night in Oct 2023
Response from Manager on 2023/11/1
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ouray visit
Great location and breakfast was excellent. Staff was very friendly and helpful. Walking distance to everything.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kheisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/28
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023
Response from Manager on 2023/10/19
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Byron

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 2023/11/10
Thank you for taking time to leave a score.

10/10 Excellent

LORI

Traveled with family
Liked: Amenities
Beautiful setting and great staff. Wish we could’ve spent another night there.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/28
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Better than expected
Very nicely updated, clean, friendly people.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/28
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/28
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Holly, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were the best!! Totally worth the drive!!
Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/28
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot in the center of Ouray
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/28
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to everything
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/17
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but very comfortable
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/17
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again!

10/10 Excellent

Georgiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed at this location over the years. It was remodeled and is very nice. Love the laminate floors - no carpet!
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/12
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little hotel.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and one block from main street. Beautiful views of the mountains that surround the hotel. My only recommendation would be to serve hot coffee in the morning!
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Brenda, Austin

Traveled with partner
Liked: Amenities
Friendly check in agent. Great location. Beautiful city. Clean room. What more could I ask for?
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Employee on 2023/9/12
Thank you for taking time out of your day to leave us a review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 2023/9/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quick easy check in, staff was amazing
Stayed 1 night in Aug 2023
Response from Manager on 2023/9/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
adequate...
It was adequate. Before a person can complain about high costs of food and lodging, it must be stressed that Tourist Traps tend to be pricey.
Stayed 1 night in Aug 2023
Response from Manager on 2023/9/8
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and up-to-date. It included a voucher for breakfast at a nearby restaurant that gave options and was good quality.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/22
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was cute, clean and comfortable, just one block off of the main street and walkable to all local attractions. It appears the rooms have been recently remodeled and very nicely done. I wasn't expecting breakfast to be provided but they gave a coupon to a local Mexican restaurant for breakfast and the meal was incredible. Love that they are supporting other local businesses while providing a great service to their customers.
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/21
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Alicia

Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/21
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/21
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/6
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 2023/8/3
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 2023/8/3
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 2023/7/25
Thank you for taking time out of your day to leave us a review! We are glad you enjoyed your stay and we hope to see you again soon!