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安達仕渥太華拜渥市場凱悅概念飯店的評分

4 out of 5
安達仕渥太華拜渥市場凱悅概念飯店
325 Dalhousie Street, Ottawa, ON

評論

8.8

有夠讚

10 分，有夠讚；1414 則評論中有 860 則" "
8 分，不錯哦；1414 則評論中有 315 則" "
6 分，一般般；1414 則評論中有 117 則" "
4 分，不太好；1414 則評論中有 72 則" "
2 分，很糟糕；1414 則評論中有 50 則" "

9.2/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Li

於 2023 年 2 月住了 1 晚
Front Desk 於 2023年4月14日回覆
Thank you for your review!

10/10 有夠讚

Terri-Lynn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is so amazing! Everyone on staff is friendly, happy and such a pleasure to deal with. If we needed assistance they were genuinely happy to help. The Front Office Supervisor Ge, introduced himself to us early on in our stay and was always around to greet us, ask if we needed anything, etc. Clearly a positive influence on his staff! I would give this hotel 10 stars if I could.
於 2024 年 5 月住了 3 晚

6/10 一般般

Martine

喜歡：住宿環境和硬體
Très déçu de notre arrivée .. la chambre était supposé être prête à 4:00 et nous l’avons eu à presque 7:00 Inacceptable.. et pour le départ.. la femme de chambre est venu nous déranger pour faire la chambre à 10:00 Vraiment dérangeant .. quand nous allons à Ottawa nous allons au Andaz mais maintenant nous irons ailleurs De plus c’était pour l’anniversaire de mon conjoint et aucune attention
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bymarket à Ottawa est très agréable, plein de resto et terrasse. Le jour où le soir.
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月20日回覆
Cher Robert, Merci pour votre avis. Nous avons vraiment apprécié vos précieux commentaires. Au plaisir de vous accueillir à nouveau. Merci

10/10 有夠讚

Kady

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
service is amicable.
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月16日回覆
Dear Kady,Thank you for your review. We greatly appreciate for your feedback. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Dorothy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The safe was very friendly. Like the rooftop view and the room was very nice and modern. A lot of homeless around the area but that is common in cities. I didn’t feel unsafe. I would stay there again.
於 2024 年 5 月住了 3 晚
Front Office 於 2024年5月14日回覆
Dear Dorothy,Thank you for your review. We truly appreciate your feedback. We look forward to welcoming you back.Best regards,

10/10 有夠讚

Dalah

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月15日回覆
Dear Dalah,Thank you for your review. We look forward to seeing you!Best regards,

10/10 有夠讚

Luanne

喜歡：整潔度、員工素質和住宿環境和硬體
Staff at front desk were awesome
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月14日回覆
Dear Luanne,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Susan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Construction on parking lot. No availability. Stsff was very helpful but not much could be done. Parking was available in the next block, but expensive..
於 2024 年 5 月住了 2 晚
Front Office 於 2024年5月14日回覆
Dear Susan,Thank you for your review. We truly appreciate for your valuable comments. Looking forward to welcoming you back.

8/10 不錯哦

Nathalie，Montreal

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
X
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月14日回覆
Dear Nathalie,Thank you for your review. We look forward to welcoming you back.Best regards,

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is my FAVOURITE!!! Nicest rooms, best staff, upgrades whenever available, both restaurants are exquisite, the byredo products are divine, the complementary wine at check in was just what I needed. It’s my go to Ottawa hotel after having done them all.
於 2024 年 5 月住了 2 晚
Front Office 於 2024年5月14日回覆
Dear Michael,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back.Best regards,

6/10 一般般

Huanzhang

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pros: Great location, the hotel looks new, room is very clean and functional, and comfortable bed. Cons: NOISY, very noisy on Friday and weekends because there is a street of bars, I can’t sleep until 2 am, the hotel’s window does not do anything to these noise. The hotel does not have its own parking, but there is a parking lot across the street, for me, it is not a big problem. Overall: not recommmended for families and weekend vacation, there are better choice around this location and the same price range.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

JAMES

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, enjoyed the roof top lounge looking over the market toward Parliament Hill. Only minor issue is limited parking on site.
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月14日回覆
Dear James,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

sylvain

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bien placé et propre
於 2024 年 5 月住了 1 晚
Réception 於 2024年5月10日回覆
Cher Sylvain,Merci pour votre avis. Nous apprécions vraiment vos précieux commentaires. Au plaisir de vous accueillir à nouveau.Cordialement,

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Front Office 於 2024年5月9日回覆
Dear Patricia,Thank you for your review. Looking forward to welcoming you back.Best regards,

8/10 不錯哦

Megan

情侶出遊
喜歡：整潔度和住宿環境和硬體
Would’ve been nice if the rooftop was fully open. I for Action about checkout and parking at checkin would’ve been great rather than having to call after. Very clean and quiet hotel.
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月6日回覆
Dear Megan,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Ioannis

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月6日回覆
Dear Loannis,Thank you for your review. Looking forward to welcoming you back soon!Best regards,

8/10 不錯哦

Meredith

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We have stayed at this property several times and continue to enjoy it and some of the little extras the hotel provides.
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月3日回覆
Dear Meredith,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back soon!Best regards,

8/10 不錯哦

Surendra

喜歡：員工素質
lack of parking
於 2024 年 4 月住了 2 晚
Guest services 於 2024年5月1日回覆
Hello, Thank you for your feedback. Unfortunately, due to all of the construction around us we are losing our Self-Parking. to remedy the situation, until our parking garage is complete, we will be offering Valet parking.

6/10 一般般

Chris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel doesn't have its own parking so if you're there on a night when the area is busy you have to park a couple blocks away. Byward is riddled with junkies and the homeless if I were a less physically capable person I would be concerned for my safety walking around there alone.
於 2024 年 4 月住了 2 晚
Guest services 於 2024年4月29日回覆
Hello, and thank you for your feedback. With all of the construction around us and our own as we build a second tower, we are slowly losing our self parking lot. This will be replaced with Valet parking in the very near future until our parking garage is completed. Have a delightful day

10/10 有夠讚

Brianna

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the overall look of the hotel and the fact that it was convienient could have had better parking
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月29日回覆
Dear Brianna,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic experience. Staff was very friendly and helpful. Our room was clean and modern. Complementary wine, pop, and water. The cocktail lounge was wonderful and has a great view. 10 out of 10
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月29日回覆
Dear Daniel,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

6/10 一般般

Tomilola

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The information online is misleading. I chose to stay here because it says parking available but turned out parking wasn’t available. It made my stay inconvenient.
於 2024 年 4 月住了 1 晚
Guest services 於 2024年4月29日回覆
Hello, and thank you for your feedback. With all of the construction around us and our own as we build a second tower, we are slowly losing our self parking lot. This will be replaced with Valet parking in the very near future until our parking garage is completed. Have a delightful day

10/10 有夠讚

Lorne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great clean hotel in the Byward Market area. Room are larger and modern. Common areas are maintained and clean. There is construction behind the hotel. Some rooms are impacted by the noise and the hotel provided ear plugs in the room. The noise wasn’t that bad.
於 2024 年 4 月住了 2 晚
Front Office 於 2024年4月25日回覆
Dear Lorne,Thank you for your review. We truly appreciate your valuable comments. We look forward to welcoming you back in not too distance future.Best regards,

10/10 有夠讚

Valerie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月23日回覆
Dear Valerie,Thank you for your review. Looking forward to welcoming you back.Best regards,

6/10 一般般

Josee

This hotel is alright…your definitely paying for convenience. Easy getting around if you stay here. We got a nice view of the construction going on next door lol. There is parking at the back of the building which we paid 35$ for a 24hr parking timeframe. This is not a hotel I would go out of my way too book at next time im in the area.
於 2024 年 4 月住了 1 晚
Andaz Ottawa 於 2024年4月22日回覆
Thank you for your review. We will be under construction of our new tower for another couple of years. We hope that you will give us another chance and please reach out in advance and we can be sure to block you into a room on the other side.

10/10 有夠讚

Daniela

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Overall hotel was clean and nice. However, area is surrounded by suspicious figures.
於 2024 年 4 月住了 1 晚
Andaz Ottawa 於 2024年4月22日回覆
Thank you for your review. We home that you return to visit soon.

10/10 有夠讚

Rachelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Andaz Ottawa 於 2024年4月22日回覆
Thank you for your review. We home that you return to visit soon.

10/10 有夠讚

Erin

喜歡：整潔度、員工素質和設施服務
Great rooftop bar with views
於 2024 年 4 月住了 3 晚
Front Office 於 2024年4月19日回覆
Dear Erin,Thank you for your review. Looking forward to welcoming you back!Best regards,

8/10 不錯哦

Shawna

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
For the price of this property the customer service is extremely poor.
於 2024 年 2 月住了 1 晚
Front desk 於 2024年4月17日回覆
Thank you for your review regarding your recent stay at the Andaz Ottawa Byward Market. We were disheartened to hear about your experience at our hotel, and we sincerely apologize for the inconvenience and disappointment you endured during your stay. We take guest feedback very seriously, as it helps us identify areas where we can improve our services and enhance the overall guest experience. I was hoping that you could provide more details so that the appropriate measures can be taken?

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
The staff were very helpful and accommodating. The rooms are great, the location is the only downfall.
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月16日回覆
Dear Michelle,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thoroughly enjoyed my stay. The hotel is very clean and the staff are very friendly. I’d certainly stay here again.
於 2024 年 4 月住了 2 晚
Front Office 於 2024年4月16日回覆
Dear Daniel,Thank you for your review. We truly appreciate your valuable comments. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Cindy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月16日回覆
Dear Cindy,Thank you for your review. We look forward to seeing you again!Best regards,

8/10 不錯哦

Jean-Pascal

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Walkable distance to Buy market and Parliament Hill. Lof of dining options around. Wonderful view from the terrace.
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月11日回覆
Dera Jean-Pascal,Thank you for your review. We truly appreciate your valuable comments. Look forward to seeing you again!Best regards,

10/10 有夠讚

Howard

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice hotel
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月8日回覆
Dear Howard,Thank you for your review. We look forward to seeing you again!Best regards,

10/10 有夠讚

Tim

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Front Office 於 2024年4月3日回覆
Dear Tim,Thank you for your review. We look forward to seeing you in not too distance future.Many Thanks,

10/10 有夠讚

Elise

於 2024 年 3 月住了 1 晚
Andaz Ottawa 於 2024年4月22日回覆
Thank you for your review . We home that you return to visit soon.

10/10 有夠讚

Jennifer，cary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel and the staff were great! Parking was $35/night right next door. Room was large and clean with beautiful views of the sunset from our all glass wall on the 7th floor. They were even better from the rooftop patio. Would have been nice if it was in use with the fire pits, but understandable with it still being chilly/time of year. Didn’t eat at the hotel restaurants, more ventured and explored the area and local food surrounding it. This is where it was more unsafe. ESP at night with homeless everywhere panhandling and walking behind you as you walk. Some folks with mental health concerns and substance abuse very obviously mixed in there. Nothing the hotel can do and had a security officer in the front lobby in the evenings to help as much as they can. It’s an Ottawa concern and not hotel.
於 2024 年 3 月住了 2 晚
Olivia 於 2024年3月30日回覆
Thank you for providing your feedback on your stay at the Andaz Byward Market! We are so glad that you were able to enjoy all the different features that the Byward Market has to offer. We are also glad that our security provided a safe and secure second home for you.

8/10 不錯哦

Katya

情侶出遊
喜歡：整潔度和住宿環境和硬體
It was amazing, has security which kept the people out and felt safe
於 2024 年 3 月住了 1 晚
Olivia 於 2024年3月30日回覆
Thank you for taking the time to provide feedback from your stay. We are so glad that you enjoyed your stay, and that security made you feel safe! We sincerely hope to host you again soon as it was a pleasure.

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The guest in 1014 were load, drunk and this went on all night
於 2024 年 3 月住了 1 晚
Olivia 於 2024年3月30日回覆
Thank you for providing your valued feedback on your stay at the Andaz Byward Market. We apologize that this was your experience. During your next stay with us, please let us know if any disturbances so we can fix the issue for you right away! We hope to welcome you back again soon!

2/10 很糟糕

Timothy

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Stayed there a few times on Business, it was decent and convenient. Last time I stayed I gave them My license plate for parking as I always have. I ended up getting a parking ticket for the first and second day. The front desk clerk told me they would sort it out and get back to me. When I returned to follow up, the front end manager refused to help and then said the Hotel Manager was too busy and too important to help me. I will never stay there again, and will be sure to warn others about the arrogance of the staff.
於 2024 年 1 月住了 3 晚
Front Office 於 2024年4月8日回覆
Hello Timothy,I am disappointed to hear that you had issues with our staff, however please be assured that the parking tickets have been cancelled with Indigo. Our partnership with Indigo is ending and we will soon have our own valet team.Our front office manager has been informed of the attitude issue and will speak with those involved. We appreciate you bringing this to our attention.

10/10 有夠讚

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great visit. Staff was awesome. 16th bar for night cap was perfect. Stayed open past 11! View was east. Next time will ask for west. Prepaid parking was refunded after it got too full.
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月27日回覆
Dear Peter,Thank you for your review. We truly appreciate your valuable feedback. Looking forward to welcoming you back.Best regards,

8/10 不錯哦

Derek

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月27日回覆
Dear Derek,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Chris

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thatcher was amazing with an early check in and an upgrade to a corner room!
於 2024 年 3 月住了 1 晚
Olivia 於 2024年3月30日回覆
Thank you for sharing your experience at the Andaz Byward Market. We hope to host you again in the near future!

10/10 有夠讚

Shawnee

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月21日回覆
Dear Shawnee,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Jessica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only negative is all the contruction beung done around the building.
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月21日回覆
Dear Jessica,Thank you for your review. We truly appreciated for your comment. Looking forward to welcoming you back in not too distance future.Best regards,

10/10 有夠讚

Chantal

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月20日回覆
Dear Chantal,Thank you for your review. Looking forward to welcoming you back.Best regards,

10/10 有夠讚

Batul

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful interior and great service! Only downside is the parking situation but hopefully in the near future they can expand on that.
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月19日回覆
Dear Batul,Thank you for your review. We truly appreciate your valuable comment. Looking forward to welcoming you back!Best regards,

10/10 有夠讚

Susan

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel to stay !
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月19日回覆
Dear Susan,Thank you for your review. We truly appreciate your feedback. Looking forward to welcoming you back!Best regards,

4/10 不太好

Sinduja

於 2024 年 3 月住了 2 晚
Front Office 於 2024年3月19日回覆
Dear Sinduja,Sorry to learn that we are not meet your expectations. Please do not hesitate to contact us at ottawa.guest@andaz.com if you have any questions or assistance. Best regards,