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Reviews of THE THIEF

5 out of 5
THE THIEF
Landgangen 1, Oslo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 586 out of 818 reviews" "
Rating 8 - Good. 168 out of 818 reviews" "
Rating 6 - Okay. 44 out of 818 reviews" "
Rating 4 - Poor. 13 out of 818 reviews" "
Rating 2 - Terrible. 7 out of 818 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Douglas, Franklin Lakes

Stayed 4 nights in Apr 2024
Response from Axel Heiberg, THE THIEF on 2024/5/3
Greetings, and thank you for leaving a rating of THE THIEF. If you think we can do better, I would be happy to hear from you.All the best.

10/10 Excellent

Wendy, Church Crookham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with mini bar & waterside view. Walk in shower. tea& coffee making. Breakfast included & mostly v good. Convenient walk to Aker Brygge tram stop. Hotel ordered our taxi for our return to airport early am. Fab massage at the spa. Spa- Small pool, steam room & sauna bit on expensive side and was a bit busy.
Stayed 5 nights in Mar 2024
Response from Axel Heiberg, THE THIEF on 2024/4/2
Greetings, and thank you for taking your time to write a review. I am delighted to see that you had such a memorable stay with us.Your feedback is also very valuable to us, and make it easier to improve our service and product in the future. Thank you for sharing.Welcome back!

10/10 Excellent

Cathleen

Liked: Cleanliness
Response from Axel Heiberg, THE THIEF on 2024/2/23
Greetings, and thank you for your excellent score. Welcome back!

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Axel Heiberg, THE THIEF on 2024/1/29
Greetings, and thank you for your excellent score. Welcome back!

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved The Thief, location, property and staff- all excellent.
Stayed 1 night in Jan 2024
Response from Axel Heiberg, THE THIEF on 2024/1/16
Greetings, and thank you for your excellent review! I am thrilled to see that you had such a great stay with us.Welcome back!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Service couldn’t have been better, especially the wonderful staff at breakfast. Very pretty location
Stayed 2 nights in Jan 2024
Response from Axel Heiberg, THE THIEF on 2024/1/10
Greetings, Alan, and thank you for your excellent review. I am delighted to see that you had such a memorable stay with us.Welcome back!

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here...state of the art. My only criticism is that there wasn't anyone to help with the luggage.
Stayed 1 night in Dec 2023
Response from Axel Heiberg, THE THIEF on 2024/1/8
Greetings, and thank you for your great review. Glad to read that you had an enjoyable stay with us.Your comments are also very valuable to us, and make it easier to improve our product and service in the future.Welcome back!

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Axel Heiberg, THE THIEF on 2024/1/8
Thank you for your excellent score! Welcome back to us in the future.

10/10 Excellent

SYLVIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Axel Heiberg, THE THIEF on 2024/2/5
Greetings, and thank you for your excellent score. Welcome back!

10/10 Excellent

Izabella, Chicago

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Staff was so nice and it’s located in a perfect area!
Stayed 1 night in Dec 2023
Response from Axel Heiberg, THE THIEF on 2023/12/19
Greetings, and thank you for your excellent review. I am delighted to see that you had such a memorable stay with us.Welcome back!

10/10 Excellent

howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in a chic & stylish area with lots of restaurants. Lovely deluxe room with very comfortable bed, a bath tub and powerful shower. Very friendly, helpful staff. Great breakfast with lots of choice. Lovely spa
Stayed 2 nights in Nov 2023
Response from Axel Heiberg, THE THIEF on 2023/12/5
Greetings, Howard, and thank you for your excellent review. I am delighted to see that you had such a memorable stay with us.Welcome back!

10/10 Excellent

Sheridan

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location. Uber Trendy
A fantastic location. A great place to explore Oslo. Uber trendy.
Stayed 2 nights in Nov 2023
Response from Axel Heiberg, THE THIEF on 2023/11/21
Greetings, and thank you for your excellent review. I am delighted to see that you had such an enjoyable stay with us.Welcome back!

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel very much! It felt so cool and hip- loves the bar and the vibe. The staff are all super friendly, warm and kind. 👍👍
Stayed 1 night in Oct 2023
Response from Axel Heiberg, THE THIEF on 2023/10/31
Greetings, and thank you for your excellent review! I am delighted to see that you had such a memorable stay with us.Welcome back!

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful !
Stayed 2 nights in Oct 2023
Response from Axel Heiberg, THE THIEF on 2023/10/24
Thank you, May, for your excellent review! I am thrilled to see that you had such a memorable stay with us.Welcome back!

10/10 Excellent

Heljar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with great location
Stayed 4 nights in Oct 2023
Response from Axel Heiberg, THE THIEF on 2023/10/24
Greetings, and thank you for your excellent review! I am delighted to see that you had such a great stay with us.Welcome back!

10/10 Excellent

Pavel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, cleanliness, helpful and friendly staff. SPA was also very good. Probably the best place to stay in Oslo.
Stayed 4 nights in Sep 2023
Response from Ida-Sofie, Guest Relations Supervisor on 2023/9/19
Dear Pavel,Thank you so much for taking your time to leave a review of our property.We are very happy to see that we delivered a memorable experience to you. Looking forward to welcoming you back in the future!

8/10 Good

Paul

Stayed 3 nights in Sep 2023
Response from Axel Heiberg, THE THIEF on 2023/10/3
Thank you for giving us a rating of your stay. Great to see that you had an enjoyable stay with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Axel Heiberg, THE THIEF on 2023/9/12
Thank you, Jason, for your excellent score! Welcome back to us in the future.

8/10 Good

Kai

Stayed 3 nights in Aug 2023
Response from Axel Heiberg, THE THIEF on 2023/8/22
Thank you for leaving a rating of our hotel. Glad to see that you had an enjoyable stay with us.Welcome back!

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Thief
Wonderful hotel, friendly staff, unbelievable location
Stayed 2 nights in Aug 2023
Response from Axel Heiberg, THE THIEF on 2023/8/15
Greetings, Flora, and thank you for your excellent review. Welcome back!

10/10 Excellent

Ria

Stayed 2 nights in Aug 2023
Response from Axel Heiberg, THE THIEF on 2023/9/12
Thank you, Ria, for your excellent score. Welcome back!

10/10 Excellent

Jefferson

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Axel Heiberg, THE THIEF on 2023/7/25
Thank you, Jefferson, for your excellent score. Welcome back!

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Axel Heiberg, THE THIEF on 2023/7/18
Thank you for your excellent score. Welcome back to us in the future!

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Axel Heiberg, THE THIEF on 2023/7/18
Thank you for your excellent score. Welcome back to us in the future!

4/10 Poor

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Axel Heiberg, THE THIEF on 2023/7/18
I'm truly sorry that your experience at our property did not live up to our standards and to your expectations. This is very disappointing, and something that I take very seriously.I hope you will return to Oslo, and that we will see you here again so we can show you that we can do much better than this.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Axel Heiberg, THE THIEF on 2023/6/20
Dear Michael. Thank you for your excellent score. Welcome back to us in the future!

10/10 Excellent

Julie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hip location in Oslo. Close to waterfront dining. Wonderful breakfast!
Stayed 4 nights in May 2023
Response from Axel Heiberg, THE THIEF on 2023/5/30
Dear Julie. Thank you for your excellent review! I am thrilled to see that you had such a great time staying with us.Welcome back!

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 4 nights in May 2023
Response from Axel Heiberg, THE THIEF on 2023/5/23
Greetings, Brad, and thank you for your excellent review! I am thrilled to see that you had a great time staying with us.Welcome back!

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, wonderful facility and great team
Stayed 1 night in May 2023
Response from Axel Heiberg, THE THIEF on 2023/5/23
Dear Nir.Thank you for your excellent review. I am delighted to see that you had such a memorable stay with us.Welcome back!

10/10 Excellent

Raquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. Too bad we stopped in only for one night. The staff was excellent; they were very service-oriented. The rooms were nicely appointed. The food and options were quite good. Loved the art, the lounge and the jazz concert... The location is quite nice - a bit far from the airport but on the water and close to other things you may want to see! We will definitely be back here.
Stayed 1 night in Mar 2023
Response from Axel Heiberg, THE THIEF on 2023/3/22
Dear Raquel,Thank you ever so much for your excellent review. I am thrilled to see that you had such a memorable stay with us. Looking forward to welcoming you back in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Axel Heiberg, THE THIEF on 2023/3/14
Greetings, Mark, and thank you for your excellent score! Looking forward to welcoming you back in the future.

6/10 Okay

JOHN

Traveled with partner
Liked: Cleanliness, staff & service
The staff were great. The room was clean. There was a plug socket that didn’t work. I had to put a towel down on the ironing board before I could use it, because it was badly stained.
Stayed 2 nights in Feb 2023
Response from Axel Heiberg, THE THIEF on 2023/2/7
Dear John,Thank you for your review. I am glad to see that you had an enjoyable stay with us. Your feedback is very valuable to us, and gives us the opportunity to improve our product in the future. I am sorry we did not deliver as promised on the technical part.Hope to see you again in the future, so we can do better than this.Welcome!

10/10 Excellent

Paul

Stayed 1 night in Jan 2023
Response from Axel Heiberg, THE THIEF on 2023/1/24
Dear Paul,Thank you for your excellent score, and welcome back to us in the future!Best wishes.

8/10 Good

Jonna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property walking distance to most of the must sees in Oslo. We had a deluxe double with balcony. The balcony was small and sadly we had a view of a construction site. Maybe ask for odd number room higher up to avoid this. Turn down service was chocolate and sparkling water which was much appreciated. Breakfast was an amazing spread…. With no shortage of staff. Roof top bar not open but we did go to ground floor bar. Cozy and friendly service if just a bit slow ( 20 min to get 2 drinks) check in and check out was quick and easy. With our booking we got spa entrance for 2… which included rain shower, pool, sauna and steam room. Could not get spa treatment as all booked. If you want to use the facilities including gym you have to pay. Beds were big and super comfy. overall pleasant stay.
Response from Axel Heiberg, THE THIEF on 2023/1/16
Dear Jonna,Thank you for taking your time to give us this excellent review. I am glad to see that you had such an enjoyable stay with us.In matter of fact, you do not have to pay to use the gym facilities. The gym is open 24/7 and is free of charge for our hotel guest. You are absolutely right that you have to pay for spa entrance, but not for the gym.Hope to see you at our property again, so we can provide you with even better service in the future. Welcome!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location because the area was easily walkable along the Oslo harbor, the breakfast was good, dinner very good. I was taken aback that no staff is available like a bellman to help guests with their luggage.
Response from Axel Heiberg, THE THIEF on 2023/1/16
Dear Deborah,Thank you for your excellent review. I am thrilled to see that we managed to give you a proper THE THIEF experience.Your feedback is very important to us, and makes it easier for us to improve our product and service. Hope to see you again with us in the future!

8/10 Good

Selvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an pleasant hotel . The food was very well made and varied.Would have liked plain water in evenings rather than sparkling water. Also would have preferred the spa to be open longer and you not have to book. Staff were friendly and location good.
Response from Axel Heiberg, THE THIEF on 2023/1/16
Dear Selvin,Thank you for your review of our hotel. I am delighted to see that you enjoyed your stay at THE THIEF.Your feedback is very valuable to us, and makes it easier for us to provide even better service in the future.Welcome back!

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel, lovely quiet rooms, friendly staff, good location.
Response from Axel Heiberg, THE THIEF on 2023/1/16
Dear Richard,Thank you for taking your time to give us your review. I am happy to see that you enjoyed your stay at THE THIEF, and welcome back to us in the future!

8/10 Good

Wai Sze

10/10 Excellent

Ambar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location. Staff are brilliant, breakfast phenomenal.
Response from Axel Heiberg, THE THIEF on 2023/1/16
Dear Ambar,Thank you for your excellent review. I am delighted to see that we managed to steal you away from everyday life, and give you a THE THIEF experience. Welcome back!

10/10 Excellent

Sciobhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size. The view was beautiful. You could sit all day and watch the world go by.
Response from Axel Heiberg, THE THIEF on 2023/1/16
Dear Sciobhan,Thank you for your excellent review. I am thrilled to see that we managed to give you a proper THE THIEF experience. Welcome back to Oslo and our property in the future!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Axel Heiberg, THE THIEF on 2022/12/6
Sophia,Thank you for your excellent score, and welcome back to us in the future!Greetings

8/10 Good

Hyacintha, Dana Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get any of the VIP benefits promised. The Spa was very nice but it closes earlier than many others, limited hours. The property location is so strategic and quiet. I loved it. The overall modern designs inside and the quality built out were really enjoyable.
Stayed 4 nights in Nov 2022

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a premium experience from start to finish. Sharing an elevator to the spa the day he played at the Spektrum was icing on the cake!
Stayed 5 nights in Oct 2022
Response from Axel Heiberg, THE THIEF on 2022/11/8
Dear Lynette. Thank you for your excellent review. We are thrilled to see that we gave you a proper THE THIEF experience. A big welcome back to us in the future!Best regards

8/10 Good

Eirik Storås

Stayed 1 night in Oct 2022
Response from Axel Heiberg on 2022/10/18
Thank you Eirik for your excellent score. We are happy that we stole you away from everyday life. Welcome back!Best regards,

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at The Thief and thoroughly enjoyed our time— incredibly friendly front desk staff, beautiful and clean rooms, and a very convenient and safe/quiet location. We will be back.
Stayed 6 nights in Oct 2022
Response from Axel Heiberg, Assistant Front Desk Manager on 2022/10/18
Dear Shannon,Thank you so much for your kind words. We are happy that we gave you a THE THIEF-experience. Welcome back to us in the future!Best regards,

10/10 Excellent

Myriam

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the hotel, loved the staff, sometimes the service was a bit slow. Room service very limited. Wonderful location. Will return!
Stayed 3 nights in Aug 2022
Response from Ida-Sofie, Service Operations Supervisor THE THIEF on 2022/9/9
Dear Myriam,Thank you so much for the wonderful feedback of our property and staff. I will make sure to relay the kind words to the rest of the Thieves. We look forward to welcoming you back soon!

10/10 Excellent

Andrew, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel with amazing staff!
Stayed 1 night in Aug 2022
Response from Ida-Sofie, Service Operations Supervisor THE THIEF on 2022/9/9
Dear Andrew,Thank you so much for the fantastic feedback. I am very glad to hear you enjoyed your stay with us, and will forward your kind words to the rest of the team.We look forward to welcoming you back in the future.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent to stay at and I would highly recommend it for your stay in Oslo. The breakfast offering was one of the finest I have ever experienced. Can’t wait to go back again. Staff incredibly helpful.
Stayed 2 nights in Jul 2022
Response from Thea, Assistant Front Desk Manager on 2022/8/14
Dear Kelly, many thanks for your wonderful review of our property. We are so glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Richard

Stayed 4 nights in Jul 2022
Response from Thea on 2022/7/15
Dear Richard, many thanks for your wonderful review of our property. Looking forward to your return! Thea Assistant Front Desk Manager The Thief

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022