Front of property - evening/night
Check availability

Reviews of Hotel Aston Plaza Kansai Airport

3 out of 5
Hotel Aston Plaza Kansai Airport
Minami Nakayasumatsu 674-1, Izumisano

Reviews

8.4

Very Good

Rating 10 - Excellent. 209 out of 553 reviews" "
Rating 8 - Good. 241 out of 553 reviews" "
Rating 6 - Okay. 77 out of 553 reviews" "
Rating 4 - Poor. 18 out of 553 reviews" "
Rating 2 - Terrible. 8 out of 553 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Takako

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and services were very good. Specially staff were very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Vania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did the chekin late and there was no problem. The staff was kind
Stayed 1 night in Apr 2024

10/10 Excellent

Md Rashedul

Liked: Cleanliness, staff & service, property conditions & facilities
I like their airport shuttle service.
Stayed 1 night in Mar 2024
Response from Hotel Aston Plaza Kansai Airport　front desk on 2024/3/11
Thank you for your review. We are glad that you liked our airport shuttle service. We will continue to provide similar services in the future. We look forward to seeing you again.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a Short Stay
This is a great reasonable priced Hotel with a great shuttle service to the airport Perfect for a short stopover
Stayed 1 night in Jan 2024
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2024/2/2
Thank you for taking the time to share your positive feedback! We are delighted to hear that you had a great experience with our reasonably priced hotel and appreciated the convenience of our excellent shuttle service to the airport. It's wonderful to know that our accommodations were perfect for your short stopover.Our team strives to provide exceptional service, and we are thrilled that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back on your next visit.Safe travels!Best regards,

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
このホテルはすごくいいと思います。空港の近くので便利でした。そして、空港のシャテルはあって部屋がとてもけれいでした。必ず次の沖縄の旅行、またここで止まるつもりです。
Stayed 1 night in Dec 2023
Response from ホテルアストンプラザ関西空港　フロント 與野 on 2024/2/2
ホテルアストンプラザ関西空港にご宿泊頂き誠にありがとうございます。口コミ、誠にありがとうございます。お喜びいただけたこと、大変嬉しく存じます。お客様の快適な滞在ができたこと、特に空港の近さや無料のシャトルサービス、そしてお部屋の清潔さにご満足いただけたこと、とてもうれしいです。お褒めの言葉、心から感謝いたします。次回の沖縄旅行でも、当ホテルでお迎えできることを楽しみにしております。何かご質問やご要望がございましたら、どうぞお気軽にお知らせください。またのご利用を心よりお待ちしております。

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small, but had all the necessities we needed. I do have to say the bed was pretty hard . Other than that there was hot water and room was clean. Its not glamorous but has the basic things you need for a night stay. We got in very late due to delayed train, and I was very happy they had cup a noodles in their vending machine as everything around by that time was closed .
Stayed 1 night in Nov 2023

6/10 Okay

Angela

Stayed 1 night in Oct 2023
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2023/10/10
Thank you for visiting Aston Plaza Kansai Airport. We look forward to seeing you again.

8/10 Good

Shuju

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staffs , great food , quiet and safe
Stayed 1 night in Oct 2023
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2023/10/10
Thank you very much for your kind evaluation.

8/10 Good

Loc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast?
Stayed 1 night in Sep 2023
Response from Hotel Aston Plaza Kansai Airport　front desk TOKA on 2023/9/25
There are plans with and without breakfast.If you choose a plan that does not include breakfast, it will cost an additional 500 yen in addition to the accommodation fee.

10/10 Excellent

Maryvic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were laundry facilities available-i did all my laundry and returned home with fresh/clean clothes; because of the typhoon on Guam there was no power or water for a while. So glad that I had clean clothes to use.
Stayed 3 nights in May 2023
Response from Hotel Aston Plaza Kansai Airport 　TOKA on 2023/9/25
Thank you for staying at Hotel Aston Plaza Kansai Airport.I'm glad that you liked the laundry.When using Kansai Airport, please use Hotel Aston Plaza Kansai Airport again.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2023/10/10
Thank you for visiting Aston Plaza Kansai Airport. We look forward to seeing you again.

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2023/8/16
Thank you very much for your kind evaluation.

10/10 Excellent

Ming

Stayed 2 nights in Aug 2023
Response from ホテルアストンプラザ関西空港　フロント 與野 on 2023/8/30
ありがたいご評価大変嬉しく思います。機会がございましたら、またのご利用お待ちしております。

8/10 Good

Indrawati

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and simple. The staff are friendly, just a bit difficult to communicate. The information about the shuttle bus pickup point was not that clear.
Stayed 1 night in Jul 2023
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2023/8/30
Thank you very much for your opinion.I will use it as a reference.

8/10 Good

Bonet

Stayed 1 night in Jun 2023
Response from Hotel Aston Plaza Kansai Airport　front desk Yono on 2023/10/10
Thank you for visiting Aston Plaza Kansai Airport. We look forward to seeing you again.

6/10 Okay

Vee

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Liked that it had a shuttle to the airport. It was pretty far walk from the train station, especially if you have luggage’s. Not to many things in the area to do. The water in the shower kept going from really hot to really cold.
Stayed 1 night in Jun 2023
Response from ホテルアストンプラザ関西空港 　フロント　渡邊 on 2023/6/18
Thank you for staying at Hotel Aston Plaza Kansai Airport. We will provide comfortable service for our customers.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ホテルアストンプラザ関西空港 　フロント　 on 2023/6/18
Thank you for visiting Aston Plaza Kansai Airport. We will do our best to meet the needs of our customers.

8/10 Good

Maria

Traveled with partner
Staff are very nice but room is quite small.
Stayed 1 night in Jun 2023
Response from ホテルアストンプラザ関西空港 マネ－ジャ－ on 2023/6/9
Thank you for using Hotel Aston Plaza Kansai Airport this time.We are looking forward to seeing you again.

10/10 Excellent

Maryvic

Liked: Staff & service, property conditions & facilities
Very respectful and courteous staff. Shuttle from Osaka Kansau Airport is every hour, just wait on the left end side s4, you can't miss the bus, they have a big sign on the sides. The room for 1 person seems small, but uts actually just right. The have an onsite onsen, but i was too shy.. i bought into the breakfast buffet, combo of Continental breakfast with a Japanese touch. The 7 11 convenience store is a 5 min walk down, there is a pedestrian crossing, wait patiently. There is a shuttle to an outlet but i didn't bother as i was wanting to save money because my usland home was devastated by a typhoon, otherwise i would definitely explore. There is a curry place right next door and a Wendy's up the street.
Stayed 1 night in May 2023
Response from Hotel Aston Plaza Kansai Airport manager on 2023/6/5
Thank you for staying at Hotel Aston Plaza Kansai Airport this time.Thank you for writing a review.All the staff will be very encouraged by your compliments.Although there are many shortcomings, we would appreciate it if you could stay at Hotel Aston Plaza Kansai Airport when you come to Kansai Airport.

6/10 Okay

maria elena

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Its clean. But did not like that it is not close to anything.
Stayed 2 nights in May 2023
Response from Hotel Aston Plaza Kansai Airport manager on 2023/6/5
Thank you for staying at Hotel Aston Plaza Kansai Airport this time.Thank you for writing a review.We apologize for the inconvenience as there is no store nearby.Although there are many shortcomings, we would appreciate it if you could stay at Hotel Aston Plaza Kansai Airport when you come to Kansai Airport.

4/10 Poor

Min

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I arrived at the Kansai Airport in the evening, but I couldn't use shuttle. The hotel's shuttle bus only ran until 11:00. There is only a shuttle from the hotel to the train station. but there is no shuttle from the station the to hotel, so we took a taxi to and from the station and the hotel. and must have to reserve the shuttle bus to use it, but there was no advice on reservation at the reception.
Stayed 1 night in May 2023
Response from Hotel Aston Plaza Kansai Airport manager on 2023/6/5
Thank you for staying at Hotel Aston Plaza Kansai Airport this time.Thank you for writing a review.We apologize for the lack of information regarding the shuttle bus.Although there are many shortcomings, we would appreciate it if you could stay at Hotel Aston Plaza Kansai Airport when you come to Kansai Airport.

8/10 Good

Susanna

Stayed 1 night in Apr 2023
Response from Hotel Aston Plaza Kansai Airport manager on 2023/6/5
Thank you for staying at Hotel Aston Plaza Kansai Airport this time.Thank you for writing a review.looking forward to seeing you coming again.

10/10 Excellent

Jaycee

Stayed 1 night in Apr 2023
Response from Hotel Aston Plaza Kansai Airport manager on 2023/6/5
Thank you for staying at Hotel Aston Plaza Kansai Airport this time.Thank you for writing a review.We will do our best to be a hotel that satisfies everyone.looking forward to seeing you coming again.

8/10 Good

Jinn lin

Stayed 1 night in Mar 2023

8/10 Good

Orawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nestled among the local residents in walking distance to find your dinner. The hotel may have been renovated but the water temperature adjustment is still not quite the same for the US resident to get used to. However, the staff and accommodations for taking me to the daily starting point to travel from Kansai Airport are made up for the water temperature adjustment when I got back. Highly recommend based on hospitality.
Stayed 5 nights in Feb 2023

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good clean inexpensive place to stay for the short stay traveller. Free airport shuttle (schedule pickup before arriving!). Polite and helpful staff.
Stayed 1 night in Jan 2023

8/10 Good

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very responsive and helpful
Stayed 1 night in Dec 2022

8/10 Good

Eva Si Long

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2022

10/10 Excellent

Timothy

Stayed 1 night in Nov 2021

10/10 Excellent

Reiko, Kyoto

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members including the shuttle bus driver are super nice. I had a great stay.
Stayed 1 night in Aug 2020
Response from Front clerk YOSHINAKA on 2020/9/18
Thank you for staying at our hotel. We would hope to see you again. Thank you.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
have to order shuttle from airport in advance
The hotel is OK. It offers free shuttle to and from the airport. but it is not very clear that YOU HAVE TO ORDER THE SHUTTLE FROM THE AIRPORT IN ADVANCE and therefore I missed that one (and paid 5200 Yen for a taxi. about 20 minute ride at late night).
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Front clerk YOSHINAKA on 2020/2/20
Thank you for staying at our hotel. We would hope to see you again. Thank you.

10/10 Excellent

Marizan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Front clerk YOSHINAKA on 2020/2/20
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Liked: Staff & service
Excellent job. Recommend highly for all transit into and out of Kansi.
Stayed 1 night in Feb 2020
Response from Front Clerk YOSHINAKA on 2020/2/10
Thank you for staying at our hotel. We would hope to see you again. Thank you.

10/10 Excellent

Hesti

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Clerk YOSHINAKA on 2020/2/10
Thank you for staying at our hotel. We would hope to see you again. Thank you.

4/10 Poor

O.R.

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We call 3 times and they make us wait hour for the shuttle from the airport to the hotel
Stayed 1 night in Jan 2020
Response from Front clerk YOSHINAKA on 2020/2/10
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to airport and easy to locate by my car GPS
Stayed 1 night in Jan 2020
Response from Front clerk YOSHINAKA on 2020/2/10
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front clerk YOSHINAKA on 2019/12/29
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Front clerk YOSHINAKA on 2019/12/29
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and good location! I enjoyed breakfast! Thank u! Eiko
Stayed 1 night in Nov 2019
Response from Front clerk　YOSHINAKA on 2019/12/2
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the communal bath. Clean and efficient. Great having th free airport shuttle.
Stayed 1 night in Nov 2019
Response from Front clerk YOSHINAKA on 2019/12/2
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Suki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its bit far from station. Good service and offer shuttle bus to outlet and airport.
Stayed 1 night in Nov 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good ,free transfer from . airport to and from hotel.Saved 10,000 yen taxi fare.
Stayed 1 night in Nov 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

6/10 Okay

Seow Haw

Stayed 1 night in Nov 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was so close to the airport and there's also a complimentary airport shuttle. The location was also near eateries and some shops. The staff was also very courteous and compassionate. My grandmother was in a wheelchair and the front desk receptionist noticed and was able to give us a no barrier room so that she would have enough space to move freely.
Stayed 1 night in Oct 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

6/10 Okay

SingaporeGroup

Traveled with group
Liked: Staff & service
1. good complementary breakfast 2. Free shuttle pickup and drop off at Kansai Airport 3. Hotel facilities are old and dated. Very basic
Stayed 1 night in Oct 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Tuija

Liked: Cleanliness, staff & service
Maybe it was just a unfortunate day...
Room was ok, breakfast too, availability to use public bath exists too. Walls between rooms very thin, so you hear a lot from the neighbours... especially when they yell!
Stayed 1 night in Oct 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stop after a long flight. Everything we needed and very helpful staff.
Stayed 1 night in Oct 2019
Response from Front Clerk on 2019/11/17
Thank you for staying at our hotel. We would hope to see you again. Thank you.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Front Clerk on 2019/10/20
Thank you for staying at our hotel. We would hope to see you again. Thank you.