It wasn't high end but that didn't matter, rooms were clean , booked for 10 days to relax by the pool , the pool was broke on arrival, looking at pool it was for a while ,green , asked night manger about it ,i was told to just go to another hotel and use there pool !! Had to fight with staff to open the laundry room ,i mentioned it would have been nice to receive an email prior to my stay because i would have stayed elsewhere, asked for my money back my first night and got no where,i had to go to the front desk for towels ,face clotos and toliet paper at times ,the bank machine , and vending macines were also out of order ,room was on the cheaper end but staying there ruined my vacation