Outdoor pool, sun loungers, lifeguards on site

Reviews of Marvelous 4 Bd Close to Disney @ Magic Village 3153

2 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

9.4/10

Cleanliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, room comfort
$$$/day pool use!!!
First, I'll let you know that the place was very nice. From there it goes downhill. Every email I received mentioned every thing I would be charged for... breaking things, staining towels, things missing... all things grownups know they will be charged for. I don't think I received an email that didn't have a list of things I would be charged for. Over each toilet, there was a sign saying a plugged toilet was grounds for being charged extra... not a plunger to be found in the unit! It was difficult to relax and enjoy ourselves when being reminded constantly about extra charges. I asked about hidden charges when I was booking the unit and was told I had paid everything but that there was a charge for using the gym and spa. I thought "wow, classy place with a spa and all..." not the case... the spa turned out to be the pool that was right outside the unit door. $$$ per DAY for use of the "spa" I found out after we got there!!! There were missing tv remotes and the safe was locked and inaccessible. I sent them an email about that and never heard back from them. Like I said in the beginning, the place was beautiful, but the communications and management company left a lot to be desired!
Stayed 5 nights in Feb 2024
Response from Wonder Vacation Homes on 2024/3/19
Hi there Scott ! Thank you for your nice comments on the property itself. We'd like to inform you that these reminders sent daily are automated and are sent for guests to be aware of. Our intentions were not to make you feel on your toes about everything but to simply take acknowledgement of our rules and requirements as most of this is mentioned on your agreement however many guests seem to overlook this. We'll be sure to provide a plunger if one was not found in the property as this is something we provide in all of our homes. As for the additional charge to use the resort amenities, please note it does indeed mention on the listing description prior to booking that there is a surcharge for this. So no hidden fees as this is brought to your attention twice prior to booking. In all we would love to host you again and hope you stay safe.

8/10 Good

James

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Lavavajillas con moho
La casa tiene buena ubicacion y con todo lo necesario, te hacen firmar muchisimas cosas y te cobran por todo, la alberca no esta incluida tienes que pagar 100 dlls por dia que quieras usarla, el lavavajillas no servia y estaba lleno de moho, y obviamente no lavaba, usamos el asador y lo limpiamos antes y despues de usarlo, y nos cobraron 68 dlls por que segun ellos no estaba limpio. A mis hijas y a mi nos dio una alergia el jabon de las sabanas cosa que nunca nos habia pasado, asi que si te vas a hospedar ahi ten en cuenta algunos gastos extras
Stayed 4 nights in Mar 2024
Response from Wvh on 2024/3/28
Good day, Thank you for staying at this home! We are glad to hear your stay was good and the home had everything you needed. So it is fully furnished and equipped. I think you mean the Resort Amenities (when you said Pool is not included), yes you are absolutely right, this is 100 per household per day and it is mentioned on the details of inclusions or property listings, which you can see before you book. In house Owner's BBQ grill requires a 60 cleaning fee, if you are to use the home owner's grill - this is standard process. About the dishwasher, I apologize that this did not work for you, however the same was clean prior to your arrival and we have the cleaning photos. You could have messaged us during your stay and we would have helped you with this per our company policy. We hope that we can serve you even better next time.