3/5 Okay
Joe
Traveled with family
2022/6/19
Liked: Amenities
Disliked: Cleanliness
They have new ownership (Hilton) so they have new rules yadadada. We’ve stayed here so many times before and never ever had a problem. 1. We entered and found Pubic hair (a lot) in one of the master bedrooms which was quite gross. They handled it and housekeeping fixed it and offered a free housekeeping the next day. They came and cleaned up (two females) and left. A few hours go by and a young male entered the room. Me and my family were at the parks at this time but my mother and one of my tiny nephews was with her in the living room. To her disbelief she asked why he entered and he just stated sorry sorry sorry. He left. And immediately re-entered and asked if the vacuum was in the room and my mother stated no and to please leave. My concern isn’t with the fact that he may have accidentally entered the room it’s more so with the fact that he had authorization to enter an occupied room with no notice nor a knock or even a yell of “housekeeping”! Everyone was pretty distraught and wanted to vacate the premises but we didn’t. Please teach employees things of common courtesy and communication. This entire situation could have been avoided if it was communicated properly. Now I will second guess my booking with this hotel in the future.
Stayed 3 nights in Jun 2022