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Reviews of Fairfield Inn & Suites by Marriott Near Universal Orlando

2.5 out of 5
Fairfield Inn & Suites by Marriott Near Universal Orlando
5614 Vineland Rd, Orlando, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 516 out of 1005 reviews" "
Rating 8 - Good. 296 out of 1005 reviews" "
Rating 6 - Okay. 103 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For our trip to Universal, it was convenient to have buses to transport us. Good location. Great stay!
Stayed 3 nights in Apr 2024
Response from Management on 2024/5/2
Thank you for your 5-star review, we hope you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Lisette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, clean, good breakfast
Stayed 3 nights in Apr 2024
Response from Management on 2024/4/30
Thank you for your feedback! We hope to welcome you back in the Orlando area on your next visit.

8/10 Good

James

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Management on 2024/4/29
Thank you for your 4 out of 5 rating, we hope you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Leo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Firstly, property was far from main road. Secondly it had a funky smell. Thirdly, in the main hallway there were 3 buckets catching water that was coming from the ceiling. I have never stayed in someplace i regretted staying at until this place.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/29
Thank you for your feedback, we will share your comments with our Operational Team to find ways to improve our service and product.

10/10 Excellent

sophy, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds and pillows! Could do without carpets. Clean . Great breakfast and proximity to the parks.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/29
Thank you for your 5 out of 5 rating and your comments. We hope you enjoyed you stay with us and hope to see you again soon.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come stay again. The stag were super impressive. Always helpful,happy and very kind. I did not like not having a microwave in our room
Stayed 4 nights in Apr 2024
Response from Management on 2024/4/29
Thank you for your 5-star review, we hope you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Evan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine
Stayed 3 nights in Apr 2024
Response from Management on 2024/4/29
Thank you for your 4 out of 5 rating and comments, we hope you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 2024/4/29
Thank you for your 5 out of 5 rating, we hope you enjoyed your stay with us and hope to see you again in the near future.

2/10 Terrible

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 2024/4/23
Thank you for your rating, we will share you feedback with our operational team to find ways to improve our service and product.

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, would for sure stay again….always a Marriott standard!
Stayed 2 nights in Apr 2024
Response from Management on 2024/4/22
Thank you for your 5 out of 5 rating and for your comments. We hope you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Douglas, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Management on 2024/4/22
Thank you for your 5 out 5 rating and your comments, we hope you enjoyed you stay with us and hope to see you again in the near future.

8/10 Good

Heather, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 5 nights in Apr 2024
Response from Management on 2024/4/22
Thank you for your rating and comments, we hope you enjoyed you time with us and hope to see you again in the near future.

10/10 Excellent

Yamiliz

Traveled with partner
Liked: Amenities
To settle and sleep it is perfect, good location!
Stayed 1 night in Apr 2024
Response from Management on 2024/4/15
Thank you for your rating and comments, we hope you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Johnny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily cleaning of the room, only wish there was more coffee servings
Stayed 5 nights in Apr 2024
Response from Management on 2024/4/15
Thank you for your comments and rating, we hope you enjoyed you stay with us and hope to see you again in the near future.

2/10 Terrible

Rhonda

Traveled with family
Disliked: Amenities, property conditions & facilities
Room smelled like mildew. Pulled bed from couch and it was covered in mildew/mold. Reported it and asked to change the couch bed or rooms. They were unable to accommodate with either and since we paid in advance there was no refund/cancelation.
Stayed 3 nights in Mar 2024
Response from Management on 2024/4/15
Thank you for your feedback and rating. We will review your feedback and share it with the Operational team who will find ways to improve our service and product.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a 20 minute walk to universal studios citywalk. Staff was freindly and helpful. Room was clean, but smelled of mold/mildew. Had to run AC max fan to keep the smell at a tolerable level. Property dont have a hot tub.
Stayed 3 nights in Apr 2024
Response from Management on 2024/4/8
Thank you for taking the time to rate us and provide feedback on your recent stay. We hope you enjoyed you time with us and hope to see you again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the comfortable room!
Stayed 1 night in Mar 2024
Response from Managment on 2024/4/1
Thank you for your 5 out of 5 rating, and for choosing us for your recent stay. We hope you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Whittney Anice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, adjacent to Universal Studios, free shuttle was a nice perk, enjoyable stay.
Stayed 3 nights in Mar 2024
Response from Management on 2024/4/1
Thank you for your 5 out of 5 rating, and for choosing us for your recent stay. We hope you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place near universal Orlando
Stayed 2 nights in Feb 2024
Response from Managment on 2024/3/25
Thank you for your 5 out of 5 rating, we hope you enjoyed your stay with us, and hope to see you again soon.

8/10 Good

Heather

Traveled with family
Liked: Property conditions & facilities
Perfect place to stay off site from the park. We had no issues with the complimentary shuttle service to the parks. Would stay here again!
Stayed 4 nights in Mar 2024
Response from Management on 2024/3/20
Thank you for your rating and comments, we hope you enjoy your stay with us and hope to see you again soon.

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and found the staff, especially the front desk staff, very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Management on 2024/3/20
Thank you for your comments and rating, we hope you enjoyed you time with us and hope to see you again soon.

6/10 Okay

Chad

Business traveler
Liked: Staff & service
Very average. Bed was not very comfortable and the room overall was just ok.
Response from Management on 2024/3/20
Thank you for your rating and comments, we will share them with our operational team who will find ways to improve our service and product.

10/10 Excellent

Lisa, Hurricane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 2024/3/5
Thank you for your rating of 5 out of 5, we hope you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience in your property. The staff was courteous. The room was clean, smell great. The outside was excellent and we where across the street from Universal. So for sure we will book again here. Thank you
Stayed 1 night in Feb 2024
Response from Management on 2024/3/5
Thank you for your 5 out of 5 rating, and your feedback about our staff and the cleanliness of our guest rooms and hotel. We hope to see you again in the near future.

10/10 Excellent

Jeff

Liked: Property conditions & facilities
Nice Staff.
Stayed 2 nights in Feb 2024
Response from Management on 2024/3/5
Thank you for your 5 out of 5 rating, we hope you enjoyed you time with us, and hope to see you again in the near future.

10/10 Excellent

Janie D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 2024/3/5
Thank you for your 5 out of 5 rating, we hope you enjoyed your stay with us, and hope to see you again soon.

8/10 Good

herminia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but breakfast ends too early.
Stayed 1 night in Jan 2024
Response from Management on 2024/2/7
Thank you for your comments and rating, we hope you enjoyed your time with us. Our breakfast is actually open longer than what is required by Marriott.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night, the next day we spent the day at universal and then traveled on… Check in was great front desk was super polite, staff were very nice. Super convenient to get to shopping and parks to have fun.
Stayed 1 night in Feb 2024
Response from Managment on 2024/2/7
Thank you for your rating and comments, we hope you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Taysnild

Traveled with group, Traveled with family
It was super clean and the staff was always willing to help and with a smile.
Stayed 2 nights in Jan 2024
Response from Management on 2024/2/5
Thank you for your rating and comments, we hope to see you again in the near future.

8/10 Good

Gurman

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We recently stayed at the fairfield inn January 2024. Overall the stay was excellent. The free breakfast was always plentiful They had a variety of options (bacon, sausages, cheese omelets, scrambled eggs, waffles, bagels (including gluten free bagels everyday)) and the always replenished before things ran out. The floor we stayed on was quiet. Our room did have a musty/mouldy smell to it when you entered however. But it was otherwise clean. The towels were replaced every day. Had two tvs in the room which was nice so kids could watch their shows and we could watch ours during down time. The hotel had a free shuttle to universal everyday. Four times in morning and 3 times in evening It was quite convenient and picked us up right outside the front doors. There was plenty of fast food options walking distance (burger king is next door, mcdonalds dominos, kfc and taco bell). There were a few restaurants nearby. We went to Carrabba's. It was great. The premium outlets are also close by. A 10minute bus ride away or 30min walk if you are willing to do it. Overall a great hotel and very convenient! Would stay again.
Stayed 8 nights in Jan 2024
Response from Management on 2024/2/5
Thank you for your rating and comments, we will share your feedback with the operational team. We hope to see you again in the near future.

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Super close to Universal which was excellent!
Stayed 3 nights in Jan 2024
Response from Management on 2024/2/5
Thank you for your 5 out of 5 rating, and your comments which will be shared with the Operational Team.

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 3 nights in Jan 2024
Response from Management on 2024/2/5
Thank you for your 5 out of 5 rating, and for pointing out our complimentary breakfast. We hope you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Sigried

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and the hotel is very clean.
Stayed 2 nights in Jan 2024
Response from Management on 2024/2/5
Thank you for your rating and your comments about our associates and the cleanliness of our hotel. We hope you enjoyed your time with us and hope to see you again soon.

10/10 Excellent

Lola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, really like the property. Really good location, really good room. Very clean and safe
Stayed 2 nights in Jan 2024
Response from Sandro on 2024/2/1
We really appreciate to have a positive feedback from you. Hope to see you back soon .

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Management on 2024/2/5
Thank you for your 5 out of 5 rating, we hope you enjoyed your stay with us and hope to see you again in the near future.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 2024/2/1
Thank you for your rating, we hope you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Adianez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 2024/1/29
Thank you for taking the time to give us a rating, we appreciate your business and hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Management on 2024/3/20
Thank you for your 5 out of 5 rating, we hope you enjoyed you time with us and hope to see you again.

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 2024/1/26
Thank you for your feedback & rating! We hope to welcome you back soon when ever you are in the area.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2024
Response from Management on 2024/1/22
Thank you for your rating and feedback! We hope to welcome you back in the Orlando area soon.

10/10 Excellent

Lalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 2024/1/24
Thank you for your feedback & rating. We hope to welcome you back soon!

2/10 Terrible

Marco

Traveled with family
Stayed 1 night in Jan 2024
Response from Management on 2024/1/22
Thank you for your feedback, if you can provide us with more details in regards to any issues you had so we can resolve them appropriately. Have a great day!

4/10 Poor

Alan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Felt like I was staying at a rundown Comfort Inn
Response from Management on 2024/1/19
Thank you for your feedback. We hope to welcome you back to a better experience. Have a great day!

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on 2024/1/16
Thank you for your feedback & rating. We hope to welcome you back soon!

8/10 Good

Marjaliisa

The pool light was on all night and the drapes are not able to close all the way, so the lights shine in the room all night and keep us up half the night..
Stayed 1 night in Jan 2024
Response from Management on 2024/1/16
Thank you for your feedback. I have notified the appropriate department head to take care of this matter, we hope you give us another opportunity for any future stays.

10/10 Excellent

Deanna

Stayed 1 night in Jan 2024
Response from Management on 2024/1/11
Thank you for your feedback & rating. We hope to welcome you back in the Orlando area soon!

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Management on 2024/1/11
Thank you for your feedback & rating! We hope to welcome you back on your next travels.

2/10 Terrible

SUNIL

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Management on 2024/1/11
Thank you for your feedback. We apologize we didn't met your expectations and hope you have a better one if you allow us.

2/10 Terrible

Dustin, Moseley

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and smelled weird. When I ask to change rooms I was told no because they were booked full but yet I was able to reserve and pay for a room that night which I didn’t but it shows there were available rooms. I had to ask for blankets and pillows for my son to use on the sleeper sofa. The pillows are 1/2 size pillows. The room was dated. I found other people’s hair on shower walls and a dirty a tip at the base of the bed. I stayed 1 night out of the 5 I booked. After the 1st night I switched to another hotel.
Stayed 5 nights in Dec 2023
Response from Management on 2024/1/11
Thank you for your feedback! Please keep in mind we were sold out this day even if they system allows you to book unfortunately. I apologize for the issues you encountered but they have been addressed to the corresponding department heads.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Lodging Was Great
This hotel was very conveniently located for my visit with nearby family and friends. The hotel is very clean and well kept, rooms very clean. Ample parking, nearby conveniences.Cons: bathroom vanity much too small, could use a new mattress, need more breakfast seating.
Stayed 7 nights in Dec 2023
Response from Management on 2023/12/30
Thank you for your feedback and rating. Happy Holidays!