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Reviews of Element Orlando International Drive

3 out of 5
Element Orlando International Drive
5750 CENTRAL FLORIDA PARKWAY, Orlando, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 49 out of 92 reviews" "
Rating 8 - Good. 21 out of 92 reviews" "
Rating 6 - Okay. 8 out of 92 reviews" "
Rating 4 - Poor. 8 out of 92 reviews" "
Rating 2 - Terrible. 6 out of 92 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sheryl

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Could not give an extra towel UNLESS you called and requested and even then it took three hours. ( even if you brought them your used towels so they knew you weren’t stealing, I assume they have problem with theft that is why no extra towels)The beds are right next to wall, no way to lay down except climb up from bottom of bed to pillows if on side next to wall. The gentleman that checked me in was nice, although nothing was explained, just given a paper to read.
Stayed 3 nights in Apr 2024

10/10 Excellent

laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Kasey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give this hotel enough praise. The room was so nice and very clean when we checked in. The entire staff was so curteous and welcoming. Little touches of home made our stay very easy with a newly traveling toddler. The hotel was very family friendly and even has a splash pad for the littles! The pool area was spacious and very clean. The breakfast was great and the ladies making it were so friendly. So many restaurants around and even a publix close by! Very close to Seaworld, Discovery Cove and Aquatica.
Stayed 2 nights in Apr 2024

8/10 Good

Gernode

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel if you are coming to Orlando.
Stayed 2 nights in Apr 2024
Response from Teresa on 2024/4/30
Dear JohannaThank you so much for the recommendation. Nothing is as important as making sure our guest feel welcomed and appreciated. We look forward to seeing you again.

6/10 Okay

keisha

Traveled with family and small children
The property was in a central location so easy access to highways .
Stayed 2 nights in Apr 2024
Response from Teresa on 2024/4/30
Hello Keisha.... Thank you for staying with us. We enjoyed having you as our guests. We look forward to seeing you again.

10/10 Excellent

Reynaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy check-in. Friendly staff
Stayed 1 night in Apr 2024
Response from Teresa on 2024/4/30
Hello Reynaldo, thank you for sharing your experience with others. We are so pleased that you enjoyed your stay. We hope to see you again on your next adventure to Orlando!

10/10 Excellent

Ruchama

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean!
Stayed 1 night in Apr 2024
Response from Teresa on 2024/4/29
Thank you Ruchama, your opinion matters and we are so thrilled that you enjoyed your time with us. We hope to see you again on your next visit to the area. Safe Travels

10/10 Excellent

Henique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean an spacious
Stayed 4 nights in Apr 2024
Response from Teresa on 2024/4/29
Hello HeniqueThank you for the great review. We enjoyed serving you and being your home away from home. Please visit us again soon.

10/10 Excellent

Francisca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything, the breakfast, the room, everything was very clean. The kitchen girls was amazing. All personal was wonderful.
Stayed 3 nights in Apr 2024
Response from Teresa on 2024/4/16
Thank you Francisca, We are so happy that you enjoyed your stay. We hope that you will stay with us again on your next trip to Orlando. Safe Travels

10/10 Excellent

Carlos, Wimauma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teresa on 2024/4/17
Thank you Carlos for the great score. We are so happy to know that you enjoyed your stay at the Element Orlando I Drive. Safe Travels

10/10 Excellent

Jeremy, Gainesville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing. The only thing we didn’t like was the $25 parking fee per day.
Stayed 1 night in Apr 2024
Response from Teresa on 2024/4/15
Thank you Jeremy for the great review. We appreciate your feedback and will certainly pass on your thoughts. Please visit us again soon. Safe Travels

6/10 Okay

Lissett

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like this hotel but the second day and third day bothered me for breakfast. The first day was fine but Wednesday rubbed me wrong. I stood in the line to get hot food. The woman serving didn’t ask anyone before me for room keys than when it got to me she did I explain I left my key in my room and she hesitated to serve me until I said she didn’t ask the people before me and that I verbally gave my room number. She told me next time have your key I said no problem than after me she didn’t ask any customer but I brushed it off. Next day on my check out day she asked for my card again I showed it to her this time but again she no one else. I felt uncomfortable because I am black and she wasn’t asking anybody else even when my husband came down she asked him and nobody else. If yall have individual stealing breakfast this place need to find a better way because when I was present none of the other ethic groups were asked just us which gave us pause. This experience made me very uncomfortable I wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from Teresa on 2024/4/12
Thank you Lissett for the feedback and I am so very sorry you felt uncomfortable. Often times our breakfast people get to know regular guests and guests that are here for several days. But in the interest of fairness, they should ask everyone regardless. I will speak to the team. We thank you for staying with us and hope that you will visit us again. Safe Travels

2/10 Terrible

Rodrigo

Stayed 1 night in Apr 2024

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 2 nights in Apr 2024
Response from Teresa on 2024/4/8
Dear PaulinaThank you for staying with us. I hope you will choose us again on your next trip to Orlando. Safe Travels

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and staff was super nice. But the surprise 24 dollar charge to park on the property was unacceptable. This will keep me from returning to this hotel ever again. Sad because it was a lovely hotel. But I’ve never had to pay to park at a hotel I’ve paid good money to stay at.
Stayed 1 night in Apr 2024
Response from Teresa on 2024/4/8
Thank you Robert for sharing your experience. I am sorry that you were not aware of the parking fee prior to arrival. Our parking fee is comparable to other Orlando hotels. We appreciate your thoughts and hope you will visit us again.Safe Travels

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is our fourth experience staying at Element hotel. We like the tranquility, the cleanliness, the kindness of the staff. This time Marilyn welcomed us, she was super friendly doing her job. I definitely recommend it and I assume I will return to that hotel.
Stayed 2 nights in Apr 2024
Response from Teresa on 2024/4/8
Thank you Maria for the great review. It was a pleasure serving you! We will pass on your review to Marilyn who is a rock star for sure. Warm Regards

10/10 Excellent

Luz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff are very friendly and the ladies who serve breakfast have very friendly and excellent service.
Stayed 2 nights in Mar 2024
Response from Teresa on 2024/4/8
Thank you Luz for sharing your experience. There is no opinion as important as our guests. We hope to see you again on your next trip to OrlandoSafe Travels

10/10 Excellent

Fengming

Stayed 2 nights in Apr 2024
Response from Teresa on 2024/4/26
HelloThank you for taking time to score your recent stay. Please keep us in mind on your next trip to Orlando. We love to see familiar faces. Warm Regards

10/10 Excellent

Joaquin

Liked: Staff & service, property conditions & facilities
Amazing property
Stayed 3 nights in Mar 2024
Response from Teresa on 2024/4/1
Thank you Joaquin for the great review. Your opinion is the most important and valued. We hope to see you again on your next adventure to Orlando. Safe Travels

10/10 Excellent

Aracelie

Stayed 1 night in Mar 2024
Response from Teresa on 2024/4/15
Hello Aracelie, thank you for the great score. We are so very happy that you enjoyed your stay at the Element Orlando I Drive. We look forward to seeing you again. Safe Travels

2/10 Terrible

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
The stay itself was fine but i was charged an additional 85 percent of the original price of the night, upon check in. There was no explanation of the bill as to why these charges occurred. I wont be coming back.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/27
Dear Trevor,We appreciate you taking a moment to provide your valuable feedback. At your earliest convenience, we invite you to reach out to us offline so that we can obtain more details about the extra charge. Do kindly note that we charge a safety deposit, though this should be returned to your card in a timely manner. We are happy to assist you, so please don't hesitate to get in touch. Thank you for bringing this to our attention, and we hope we can provide you with a more exceptional stay in the future.

8/10 Good

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better view.
Stayed 2 nights in Mar 2024
Response from Teresa on 2024/3/12
Thank you Nestor for rating your stay. We hope you will visit us again.Safe Travels

4/10 Poor

Ksenia

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was not cleaned well. Awful hair balls on the floor, nasty couch. Very limited kichen dinner wears.
Stayed 4 nights in Feb 2024
Response from General Manager on 2024/3/3
Dear Ksenia,We appreciate your feedback and are concerned about the cleanliness issues you encountered with your room, along with the limited kitchen dinnerware. Rest assured, we'll address these matters with our team to ensure improvements moving forward. We hope to have the opportunity to exceed your expectations during your next stay with us.

4/10 Poor

Karie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I told them I did not wsnt anyone entering my hotel room during my stay. They touched all my personal belongings. It made me very uncomfortable.
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/3
Dear Karie,We are so sorry to hear this. It is never our intention to violate the privacy of our guests, so know that we will speak with our team about your experience to ensure this does not happen again. Thank you for bringing this to our attention.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Teresa on 2024/4/1
Thank you John for taking to time to rate your stay with us. We hope your time was comfortable and that you will book at the Aloft on your next trip. Safe travels

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms/breakfast buffett was great/gym Staff friendliness
Stayed 1 night in Jan 2024
Response from Teresa on 2024/2/1
Thank you Karen for the great score. Please visit us again at the Element Orlando I Drive on your next adventure to OrlandoSafe Travels

2/10 Terrible

jenna

Stayed 4 nights in Jan 2024
Response from Teresa on 2024/2/1
Dear Jenna,There is no opinion as important as yours. I can see from your score that you were less than pleased with your stay. Please accept our apology that your stay was less than perfect. I hope you will honor us with another opportunity to earn your business. I can be reached at the hotel anytime if you need assistance. Thank you

8/10 Good

Hyrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Teresa on 2024/2/1
Dear Hyrick, Thank you for taking the time to rate your stay with us. We always strive to provide our guest with the perfect stay. We look forward to serving you again. Safe Travels

6/10 Okay

Traymetri

Stayed 11 nights in Dec 2023
Response from Teresa on 2024/2/1
Dear Traymetri,Thank you for taking the time to rate your stay with us. We care about you and want every stay to be perfect. We hope that you will choose us again on your next trip to Orlando. Thank you

8/10 Good

Huaqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Teresa on 2024/2/1
Dear Huaqing,We appreciate the score you awarded your recent stay. Thank you for choosing our hotel and we look forward to seeing you again. Safe Travels

8/10 Good

Richard

Traveled with family
Liked: Staff & service, amenities
Surprised to be asked to pay $24 for parking in such an out the way place with no obvious reason, it's not like you'd park there for any other reason. Told to park for free in Denny's if not happy. Staff were very friendly and hotel is nice enough with good facilities. Room had lots of scuffs over the wall but was clean. The local area is a bit soulless but a handy stop if you have a car
Stayed 1 night in Jan 2024
Response from Teresa on 2024/2/1
Dear RichardThank you for sharing your experience. We will certainly take your comments seriously and pass them along to our team. We hope that you will choose our hotel again on your next trip to Orlando. It was a pleasure serving you. Safe Travels

4/10 Poor

Akash

Disliked: Cleanliness, staff & service
Stayed 10 nights in Dec 2023
Response from Teresa on 2024/2/1
Thank you Akash for taking time to rate your recent stay. Please accept our apology that your stay was not worthy of a rating of 5. Please know that a manager is on duty and is eager to make your stay perfect. We hope to see you again!Safe Travels

10/10 Excellent

Jesus Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect except the time I waited at check in process .
Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/9
Dear Jesus,Thank you so much for choosing to stay with us at Element Orlando International Drive. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your overall visit. However, we offer our sincere apologies for any delays you encountered at check-in. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from Teresa on 2024/2/1
Thank you Kerry for the great score you awarded the Element Orlando I Drive. We hope that you will choose us again on your next adventure to Orlando. Safe Travels

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La peor estancia en un hotel de Marriott, recepción nunca contesta y tuve que bajar por toallas y pedir papel sanitario ya que no había en la habitación, si reclamas se sienten ofendidos por tu reclamo y solo dicen que son fallas de los otros departamentos
Stayed 6 nights in Dec 2023
Response from General Manager on 2024/1/9
Dear Juan,Thank you for choosing to stay at Element Orlando International Drive. We are sorry to hear that your stay was not up to our standards. We take reviews seriously and will be looking into these matters. While your time with us was less than ideal, we hope you'll give us another chance to regain your trust someday.

4/10 Poor

Kishni Unique

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The lady serving breakfast was not friendly. We ended up going to Dennys next door. My key card stopped working several times and I had to keep going to the front desk. Room Service wouldn’t ring from my room and I had to use the hallway phone to contact the front desk. They ran out of shower towels and we didn’t have wash clothes in the room when we arrived. They collected the wash clothes the next day and then when I asked for more, I had to wait because they didn’t have any available. It was very convenient to several places though.
Stayed 3 nights in Dec 2023
Response from General Manager on 2024/1/9
Dear Kishni,Thank you for staying with us during your visit to Orlando. It's wonderful to know that our excellent location suited your travel needs well; however, we apologize for falling short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.

2/10 Terrible

BRIAN

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Had to change room due to bugs if some sort, have actual bites to prove it
Stayed 4 nights in Nov 2023
Response from General Manager on 2023/12/7
Dear Brian,Thank you for sharing your comments with us. We are very sorry to hear about your experience regarding pests in your room. Clearly, this is certainly not what we strive for, and our team will review your comments as we work to uphold our standards. If you would like to discuss this matter further, we kindly ask that you reach out to us offline. Thank you.

10/10 Excellent

Jd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is amazing. Very healthy. Everybody are very sweet Specially because Andrea and Isabel are so nice.
Stayed 21 nights in Oct 2023
Response from General Manager on 2023/12/5
Dear Jd,We're thrilled to hear that you found our breakfast amazing and healthy. Your kind words of gratitude towards Andrea and Isabel are also wonderful. We'll be sure to pass on your compliments, and we look forward to providing you with more delightful stays at Element Orlando International Drive.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing, super clean and the room was bigger than I thought it would be. Friendly staff.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/5
Dear Mayra,Your review means the world to us. We're so happy to know that our clean, spacious rooms and friendly service were the highlights of your stay. Thank you so much for the high rating, and we hope to see you again soon.

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Nice place, close to event's. Clean, Friendly. Easy, Pet friendly. The sink was cracked though. but other then that, its nice, easy to get to.
Stayed 1 night in Nov 2023
Response from Teresa on 2023/12/1
Thank you Lynn for sharing your feedback. We appreciate your time and hope to see you again on your next Orlando Trip.Happy Holidays

10/10 Excellent

Wilna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel! So nice to be there!
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/28
Dear Wilna,Thank you for choosing to stay at Element Orlando International Drive! We're delighted you had an excellent time at our lovely property. Your outstanding rating is appreciated, and we hope to see you again!

8/10 Good

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Solid
Stayed 21 nights in Nov 2023
Response from General Manager on 2023/11/28
Dear John,Thank you for choosing Element Orlando International Drive and for taking the time to share your review! We are delighted to hear that your stay with us met your expectations. It was our pleasure to host you, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived earlier than expected. The front desk was able to check me in upon arrival. My room was clean and the beds were comfy. The staff was friendly. My room was missing an iron, and it was delivered promptly after calling the front desk. The pool area was clean. The kids enjoyed the splash pad area. The breakfast selection was limited but it was decent. I enjoyed the made to order omelette. I would stay here again. I would also say I didn’t find it walkable to seaworld. Parking is extra which I wasn’t too thrilled about, but I found the area to be safe.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/22
Dear Tanisha,Thank you for choosing Element Orlando International Drive and sharing your experience! We're glad to hear that our front desk team could accommodate your early arrival and that you found your room clean and comfortable. It's also great that your family enjoyed the pool and splash pad. Your insights are valuable as we strive to enhance our guest experience. It was wonderful to host you and your family, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Steve

Stayed 3 nights in Oct 2023
Response from Teresa on 2023/11/29
Thank you Steve for the great score. We hope to see you again on your next adventure to Orlando.Happy Holiday

8/10 Good

Hazel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy access to facility. Breakfast included. Convenient location, a lot of things around.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/11/1
Dear Hazel,Thank you for your positive feedback! We're glad you appreciated the cleanliness, convenient location, and our inclusive breakfast. Your insights help us maintain a quality experience. We hope to welcome you back to Element Orlando International Drive for another stay filled with ease and convenience.

4/10 Poor

Justin

Disliked: Cleanliness
Staff tries hard but they need either more training or resources. Also, not one of the six Uber drivers could figure out how to drive to the front entrance for the Element. Almost comical, if it didn’t make me late for my meetings.
Response from General Manager on 2023/10/29
Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. It's always our goal to address any guest concerns promptly, so we are very sorry that our team did not meet your expectations. Rest assured, your remarks will be discussed internally so that we can use this as a training tool and improve for future guest visits. Many travelers choose to stay with us year after year, and we'd be grateful for the opportunity to host you again to show you what keeps them coming back.

10/10 Excellent

andre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Teresa on 2023/10/24
Dear AndreWe appreciate the 10!! More important that tell us that you enjoyed your stay. Please remember the Element Orlando International Drive on your next Orlando Adventure. Safe Travels

10/10 Excellent

zheng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Teresa on 2023/10/13
Dear Zheng, thank you for the great score. This tells us that you enjoyed your stay. We hope to be your home away from home. Safe Travels

10/10 Excellent

Lukman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Teresa on 2023/10/13
Hello LukmanWoo Hoo we are so happy that you enjoyed your stay. We hope your entire trip to Orlando was just as great. It was a pleasure serving you. See you next time and Thank you