Exterior

Reviews of Courtyard by Marriott Orlando South/Grande Lakes Area

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 753 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 42 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024
Response from GM on 2024/5/2
Dear rami, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael Simons, GM

10/10 Excellent

Leona K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant to stay at. We enjoyed the pool and the room was wonderful :)
Stayed 1 night in Apr 2024
Response from GM on 2024/4/28
Dear Leona K, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our rooms nice and clean, the pool enjoyable, and the staff helpful. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Michael Simons, GM

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and very clean.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/28
Dear Elizabeth, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our clean accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael Simons, GM

10/10 Excellent

Leona K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The king bed was very, very comfortable. We're staying another night in the very near future and I'm glad we'll be at the same property.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/23
Dear Leona K, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and we look forward to seeing you again! Best, Michael Simons, GM

10/10 Excellent

Gino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from GM on 2024/4/23
Dear Gino, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Michael Simons, GM

10/10 Excellent

Angie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy. Allowed early check in! Beautiful pool and patio area.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/18
Dear Angie, I am so pleased that you found our accommodations and service flawless! Thank you for taking the time to share your kind review, and please visit us again. Best, Michael Simons, GM

10/10 Excellent

Chaoguo

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from GM on 2024/4/18
Dear Chaoguo, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Michael Simons, GM

10/10 Excellent

Chester, Royse City

Stayed 3 nights in Feb 2024

8/10 Good

JoAnna

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 2024/4/19
Dear JoAnna, We appreciate your high recommendation and welcome you to settle in again anytime.Best, Michael Simons, GM

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/13
Dear Beatriz, Thank you for your review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return! Best, Michael Simons, GM

8/10 Good

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in. Property is well-maintained. Quiet area. Room was spacious and nice.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/7
Dear Cheryl, We are happy to hear from you and value your kind review. It is encouraging to know that you enjoyed our property and accommodations; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Michael Simons, GM

8/10 Good

Tevauna

Liked: Staff & service, property conditions & facilities
We had no issue
Stayed 4 nights in Mar 2024
Response from GM on 2024/4/3
Dear Tevauna, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Michael Simons, GM

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/7
Dear CAROLE, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michael Simons, GM

10/10 Excellent

Marcia, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Highly recommended! Room cleaning us amazing
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/1
Dear Marcia, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Michael Simons, GM

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was friendly. The bistro had excellent food.
Stayed 4 nights in Mar 2024
Response from GM on 2024/4/1
Dear Daniel, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Michael Simons, GM

10/10 Excellent

Melissa

Traveled with family
Family and I were so pleased with our stay ,the room was super clean and smelled really nice ,since we got there everyone super nice including the front desk staff , we enjoyed our stay and are wanting to go back already
Stayed 2 nights in Mar 2024
Response from GM on 2024/4/1
Dear Melissa, It is always a pleasure to hear that we have earned your recommendation through clean facilities and friendly service. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Michael Simons, GM

6/10 Okay

Bimal

Traveled with family
Overall ok.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/31
Dear Bimal, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Michael Simons, GM

8/10 Good

Joanne

Very nice Bustro too expensive
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/21
Dear Joanne, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Michael Simons, GM

10/10 Excellent

YX

Stayed 2 nights in Feb 2024
Response from GM on 2024/3/26
Dear YX, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Michael Simons, GM

10/10 Excellent

Catia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, and the place was very clean. Will stay here again when visiting Orlando.
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/17
Dear Catia, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Michael Simons, GM

8/10 Good

Lakisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and clean , upon check-in the front desk agent was friendly and the bar tender was very nice. House keeping on the 2nd floor had great attitudes . This property is away from all the noise which is a major bonus but still close enough to everything.
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/10
Dear Lakisha, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable, location convenient, and our staff friendly. We hope to see you again soon! Best, Michael Simons, GM

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2024/2/8
Dear Teresa, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Michael Simons, GM

10/10 Excellent

James, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 2024/2/10
Dear Connie, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Michael Simons, GM

10/10 Excellent

Charles

Always clean always nice customer service
Stayed 2 nights in Oct 2023
Response from GM on 2024/1/21
Dear Charles,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best,Michael SimonsGeneral Manager

10/10 Excellent

Lakaisha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from GM on 2024/1/23
Dear Lakaisha, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Michael Simons, GM

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 2024/1/31
Dear Amanda, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Michael Simons, GM

10/10 Excellent

Efrén

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Alana

Traveled with family
Disliked: Staff & service
I called Marriot Bonvoy to help me with my check in due to the fact that Raymond at the front desk was horrible and despicable. The young lady from Bonvoy customer service I spoke with was very polite, kind, and tried to help me with Raymond. His attitude toward her was pathetic and disrespectful also. She apologized profusely, and mentioned she never had an experience like the one we were having with Raymond.
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/9
Dear Alana,I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back.Sincerely,Michael SimonsGeneral Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom door was a bit tight to open, otherwise great facility!
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/9
Dear Dan, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Please find a reason to revisit us soon. Best, Michael Simons, GM

10/10 Excellent

Sandis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good on this property and stay was amazing but paying for parking $5 per night is something what I don’t get charged in this area for last 5 years normally parking is free
Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Sandis, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return! Best, Michael Simons, GM

8/10 Good

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Decent size room for 2 people.
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/31
Dear Dwayne, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit thanks to our comfortable and quiet accommodations. We appreciate your choosing us and hope to host you again. Best, Michael Simons, GM

10/10 Excellent

Setrina

Stayed 4 nights in Dec 2023
Response from GM on 2024/1/31
Dear Setrina, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Michael Simons, GM

10/10 Excellent

Patricio, Sayreville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GM on 2023/12/30
Dear Patricio,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Michael SimonsGeneral Manager

10/10 Excellent

Catherine Guzman

Liked: Cleanliness, amenities
The room was for my grandson, and he was so happy
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/24
Dear Catherine Guzman,Thank you for your kind comments. I am thrilled to hear we provided a wonderful stay for your grandson. The best compliment is a return stay. We hope to welcome your grandson again soon.Best,Michael SimonsGeneral Manager

10/10 Excellent

Alonzo

Stayed 1 night in Dec 2023
Response from GM on 2024/1/31
Dear Alonzo, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michael Simons, GM

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
Dear Jason,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Michael SimonsGeneral Manager

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay awesome building and rooms were clean staff was helpful and friendly
Stayed 4 nights in Dec 2023
Response from GM on 2023/12/19
Dear Raymond, Thank you for taking the time to share your experience and for championing our hotel with your top-notch review! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Michael Simons General Manager

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 2023/12/20
Dear Stacey, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Michael Simons, GM

10/10 Excellent

Christopher, Saint-Georges

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot - pretty new
Stayed 1 night in Dec 2023
Response from GM on 2023/12/15
Dear Christopher, I'm so glad you enjoyed your stay with us. It is lovely that you found our rooms comfortable and well maintained. We hope to see you again soon! Best, Michael Simons, General Manager

10/10 Excellent

Angenitta, West Palm Beach

Stayed 2 nights in Dec 2023

10/10 Excellent

Shanae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura, Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place. Clean and comfortable.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/5
Dear Laura, It was kind of you to take the time to review our hotel. I’m glad you enjoyed yourself and found our accommodations clean and comfy. We appreciate your choosing us and hope to host you again. Best, Michael Simons, General Manager

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service!!
Stayed 3 nights in Nov 2023
Response from GM on 2023/12/5
Dear Javier, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael Simons, General Manager

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Well the ac didn’t work and took forever for someone to come and fix’s it. Tv didn’t work. The front desk did finally get someone to fix it but it did take forever
Stayed 1 night in Nov 2023
Response from GM on 2023/11/28
Dear Amanda, While your stay wasn't perfect, it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Best, Michael Simons General Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ana

Stayed 2 nights in Nov 2023