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基西米-南布埃納維斯塔湖凱隆套房飯店的評分

2.5 out of 5
基西米-南布埃納維斯塔湖凱隆套房飯店
4985 W Irlo Bronson Hwy, Kissimmee, FL

評論

6.0
10 分，有夠讚；980 則評論中有 190 則" "
8 分，不錯哦；980 則評論中有 206 則" "
6 分，一般般；980 則評論中有 194 則" "
4 分，不太好；980 則評論中有 156 則" "
2 分，很糟糕；980 則評論中有 234 則" "

6.0/10

整潔度

7.0/10

員工素質

5.4/10

設施服務

5.6/10

住宿環境和硬體

5.8/10

環保程度

評論

6/10 一般般

Joanna

Sheets had stains
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Marcelo，Niteroi

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

Martina

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Out dated and not clean
於 2024 年 5 月住了 1 晚

4/10 不太好

Edgar

不喜歡：住宿環境和硬體
.
於 2024 年 5 月住了 3 晚

6/10 一般般

Ashwita，Wanica

不喜歡：員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚

6/10 一般般

Mayli

不喜歡：整潔度、設施服務和住宿環境和硬體
Esta cerca de tienda y restaurantes. No ponen toallas en las habitaciones, tienes que pedirlas e ir a recogerlas en recepción. Te ponen café en la habitación pero no te ponen cafetera ni cubeta para el hielo. La piscina esta cerrada
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Rob

家庭旅遊
喜歡：整潔度、員工素質和設施服務
You get what you pay for. Don't go there if you're expecting a 5 star hotel, but the rooms were large and clean. Housekeeping is every other day, but if you need anything, just ask. Breakfast is good enough and there's enough for everyone. WiFi in the room did the job. And yes, the hotel needs some tlc, but you can't beat the price and the location. It's close to all the parks. Lots of dinner options and shops in the neighborhood. Would stay again!
於 2024 年 4 月住了 8 晚
Clarion Inn & Suites Kissimmee Management 於 2024年5月2日回覆
Thanks so much!

6/10 一般般

Stephen

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 1 晚

4/10 不太好

Pedro

團體旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度和設施服務
So there is a deposit that never was mention here at Expedia when clearly said something dollars of resort fee was very unreasonable and uncomfortable to receive those news
於 2024 年 4 月住了 2 晚
Clarion Inn & Suites 於 2024年5月1日回覆
Good afternoon,we are sorry your expectations for booking a reservation were not what you hoped for. We look forward to collaborating with Expedia to get you as a customer better resolutions.

2/10 很糟糕

Elsy

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Definitely its not what you see in the pics, the internet page says non smoking building, its a lie my room smells horrible, since the main gate, everything dirty, the towels really old and dirty, fridge smelly too, let's not talk about the microwave, I'm really disappointed of choose this place to stay here.
於 2024 年 4 月住了 1 晚
Clarion Inn & Suites 於 2024年5月1日回覆
Thank you for your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to genuinely apologize for failing to exceed your expectations. Your low rating of our property reflects the fact that we have work to accomplish in becoming the hotel that all our guests want and deserve. Your satisfaction is important to us as a valued guest.Although we strive for a pleasant experience, we fell short with you, and that is not acceptable, because it does not meet up to our own standards. We will be using your feedback to make improvements so that we can provide better experiences for all our guests. Sincerely,Clarion Management

10/10 有夠讚

Barbara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
En general es bueno para el precio, solo que el TV y la nevera no funicionan al 100, pero el staff es super nice y tiene buena locacion
於 2024 年 4 月住了 3 晚

6/10 一般般

roberto a

親子旅遊
喜歡：員工素質
We enjoyed the fact that it was close to many attractions. But we had the room for 10 days and it felt like we been placed around the short stay people. Most nights felt more like a motel. In turn really wonder why a resort fee but it is what it is. The door to our room I could fit almost half my hand under it leading to the outside. ( male in my 40) the toilet seat was smaller than the toilet bowl itself. Our second day my step son scratched his leg with a spring that was sticking out the side of the mattress but I will say the front desk did get it resolved. Our tub was filling up and eventually got tired and asked for a plunger and pulled out a hair from past customers. Tv service was ok, a few good viewing channels and many spotty or could not see. We now it was not a 5 star but definitely expected better.
於 2024 年 4 月住了 10 晚

8/10 不錯哦

francisco

情侶出遊
喜歡：整潔度、員工素質和設施服務
I Stay here for 6 days and it was a pleasant stay, great customer service and good staff. It would be perfect If the room dint have carpet, because it’s smell bad and need good hangers . It’s a good place for the price and good breakfast.
於 2024 年 4 月住了 6 晚

4/10 不太好

Fabiola

不喜歡：整潔度、設施服務和住宿環境和硬體
Nunca vinieron a limpiar la habitación ni toallas limpias y cosas de higiene
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Grendanlis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was wonderful the staff in the front desk was very friendly wonderful customer service the cleaning staff very friendly professional wonderful service it was very cleaning comfortable alot of stores and restaurants nearby wonderful breakfast
於 2024 年 4 月住了 6 晚

6/10 一般般

keola

不喜歡：住宿環境和硬體
Booking this hotel i knew it wouldnt be top notch but for the price and location I took a chance. I didnt have high expectations. I just needed a cheap hotel for 2 nights in the area. Ill note the positives before i note any negatives. Positives are that the bed was clean and comfortable. I really appreciated that there was no carpet. The room smelled nice is also another positive. I was crossing my fingers that the room wouldnt smell like mildew and thankful it smelled nice and clean. Another positive is that it was quiet. You can hear people if they were talking but i think i lucked out because everyone was quiet for those 2 nights. The only staff i interacted with was the front desk. He was fine. He got my info, took my card and gave me keys. I didnt have any issues. The negative can honestly be fixed if the owners wantèd to. A fresh coat of paint in the room and the doors would bump my rating from a 3 to a 4. The walls, ceiling and doors are dirty looking. They are stained and scratched. I dont know if you can scrub or clean them. I think they just need to paint everything. To the owners of the property, make an effort to build your business by upgrading. You would get more clients that would pay more and give you better ratings. I wont say where i usually stay in orlando but their prices are comparable to yours but their rooms and property are upgraded and dont look run down. I usually stay there but this was a last minute trip and they were booked. 3 out of 5 for thi
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Eloy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Súper Cleaned and employees were super nice
於 2024 年 4 月住了 1 晚

2/10 很糟糕

liliam

情侶出遊, 商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Que no debería estar en expidia por lo sucia que estaba la gavetas rotas peste a perro peste a mariguana cucarachas los asientos del lobo sucios y manchados el piso extremadamente sucio horrible mi peor ecperiencia
於 2024 年 4 月住了 2 晚

6/10 一般般

Luis

喜歡：員工素質和住宿環境和硬體
It was okay nothing special
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Maria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Kathy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love this place!! Everyone was super friendly.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Yandry

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Geralda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 3 月住了 4 晚

2/10 很糟糕

Alberto

I don’t recommend.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Mohamed

喜歡：整潔度、員工素質和設施服務
One of the best in this area
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Ruth

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Wilfredo

於 2024 年 4 月住了 1 晚
Clarion Inn & Suites 於 2024年5月1日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn & Suites Kissimmee-Lake Buena Vista South. Your satisfaction is important to us as a valued guest, so we are thrilled that you enjoyed your stay with us. We strive to provide exceptional experiences to our guests. We look forward to the opportunity to host you again in the future.

2/10 很糟糕

Moises

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Trisha

喜歡：整潔度和設施服務
Great service
於 2024 年 4 月住了 2 晚

4/10 不太好

Carolina

商務旅客, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Rooms smells terrible.
於 2024 年 3 月住了 3 晚

6/10 一般般

Amalia

家庭旅遊
喜歡：整潔度和住宿環境和硬體
good
於 2024 年 3 月住了 1 晚

4/10 不太好

Martha

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Estuve 5 dias y 4 noches y nunca hicieron aseo en la habitación y lo solicite en repetidas ocasiones en la administración y a las camareras
於 2024 年 3 月住了 4 晚

2/10 很糟糕

annyoli

親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Las fotos que estan en la publicación no muestran la realidad del lugar, esta sucio, esta feo por fuera y por dentro.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Meriellen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Clarion Inn & Suites 於 2024年5月1日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn & Suites Kissimmee-Lake Buena Vista South. Your satisfaction is important to us as a valued guest, so we are thrilled that you enjoyed your stay with us. We strive to provide exceptional experiences to our guests. We look forward to the opportunity to host you again in the future.

8/10 不錯哦

Jovanny

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
As my First Experience in a Hotel with my family, this hotel was a great start for a family vacation I'll be considering returning back sometime.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Isabella，Orlando

喜歡：員工素質
Great
於 2024 年 3 月住了 2 晚
Rony L - General Manager 於 2024年3月30日回覆
Thank you so much. We look forward to your next stay with us!And be sure to contact us ahead to assure we get you the room you prefer.

4/10 不太好

Janeth

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No daily room service but $12 daily room service was added . Dirty towels and bathroom
於 2024 年 3 月住了 3 晚
Clarion Inn & Suites Kissimmee Management 於 2024年3月30日回覆
All hotels in this area charge hotel service fees and we are very proud that ours has one of the cheapest in the area. Thanks for your feedback.

8/10 不錯哦

Andrew

喜歡：整潔度和員工素質
Decent for the price
於 2024 年 3 月住了 3 晚
Rony L - General Manager 於 2024年3月30日回覆
Thank you so much. We look forward to your next stay with us!

6/10 一般般

Maria

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dirty and they don’t clean the rooms.
於 2024 年 3 月住了 3 晚
Clarion Inn Management 於 2024年3月30日回覆
Thanks for your feedback.

6/10 一般般

Christopher

親子旅遊
喜歡：設施服務
Didn't look as nice as the photos (I think these are old photos) but everything was working, close to a lot of shopping, parks, and entertainment, and was pretty clean. No complaints for $50 a night.
於 2024 年 3 月住了 2 晚
Clarion Inn & Suites Kissimmee Management 於 2024年3月30日回覆
Gee, thanks. We think?

2/10 很糟糕

Katie

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We stayed here last year for spring break and it was ok but we stayed last night in a different room and it was awful 😖. Dirty and gross and i didn't want to stay but we were so exhausted at that point we stayed.
於 2024 年 3 月住了 1 晚
Rony L - General Manager 於 2024年3月30日回覆
We deeply apologize for your experience.We will be using this feedback from you and use it to improve.

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Rony L - General Manager 於 2024年3月30日回覆
Thank you so much. We look forward to your next stay with us!

2/10 很糟糕

Daimary

不喜歡：整潔度
於 2024 年 3 月住了 1 晚
Clarion Inn & Suites Kissimmee Management 於 2024年3月30日回覆
Sorry for your bad experience. We will try to do better.

2/10 很糟糕

AMIT

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was given a bad room, i checked in early morning at 3.30 am. The flush was choked, Phone was not working, No tissues in bathroom. No dustbin in the room. I had to go to reception and ask for a plunger and cleaned the bathroom myself at 5 am in the morning. Also couldn’t have breakfast because of this and got late for my show. I complained to the staff to refund my one night stay as the room was not proper. They said that they will email to the Manager. They didn’t do anything. Kindly refund my money.
Clarion Inn & Suites Kissimmee Management 於 2024年3月30日回覆
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

8/10 不錯哦

Anthony

於 2024 年 3 月住了 3 晚

10/10 有夠讚

Anthony，Miami Gardens

喜歡：整潔度、員工素質和住宿環境和硬體
Very down to earth kind of feel here!
於 2024 年 3 月住了 7 晚
Rony L - General Manager 於 2024年3月30日回覆
Thanks for much for this feedback. We are making many changes in staff, training, and resources that we think have improved us, but still, we strive to do better. Just know you are welcome back anytime and we look forward to that opportunity to host you again.

2/10 很糟糕

eva

團體旅遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
the property was dirty. the room had broken glass and popcorn and old socks so clearly it wasn’t cleaned properly. 1 pair was under the bed and the other was IN THE BED! and the sofabed had bed bugs. you have to go to the front desk and take them my used towels to get new towels and to get a roll of toilet paper.i fell for their pictures of hardwood floors on their site but it’s just ugly old carpets. the tv’s are from the early 90’s. totally not worth the amount of money i paid. this is more like a cheap motel than a nice hotel. worst stay i’ve ever had in my entire life.
於 2024 年 2 月住了 2 晚
Clarion Inn & Suites Kissimmee Management 於 2024年3月30日回覆
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

6/10 一般般

Roberto

親子旅遊
喜歡：整潔度、員工素質和設施服務
Servicio excelente y atentos, el desayuno bueno y variado. Es económico lo recomiendo.
於 2024 年 3 月住了 2 晚
Clarion Inn & Suites Kissimmee Management 於 2024年3月30日回覆
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

8/10 不錯哦

Armando

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was good and clean
於 2024 年 3 月住了 3 晚
Rony L - General Manager 於 2024年3月30日回覆
Thank you so much. We look forward to your next stay with us!

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Rony L - General Manager 於 2024年3月30日回覆
Anonymous, sorry to hear about your stay.