Terrible experience.
After returning from the pool with my family, we found the hairdryer in our room wasn’t working. I called the front desk and spoke with someone named Hussen, who was extremely rude and unprofessional. He said it wasn’t his problem and told me to wait until the next day. When I insisted we needed it now, he hung up the phone on me.
We went downstairs to speak in person, and he yelled at me to “get out” in front of my family. When I asked to speak to the manager, he shouted again saying the manager isn’t here and refused to help. I even saw him later secretly calling someone, likely the manager, while continuing to lie to us. His behavior was disgraceful and completely unacceptable.
On top of that, there were no pool rules posted. Several people entered the pool in regular clothes, leaving lint and debris floating in the water. The hot tub and pool were dirty, and we couldn’t even enjoy them.
This hotel has no respect for guests, no professionalism, and no basic standards. I will never return and strongly advise others to stay away.