2/10 Terrible
Humberto
Business traveler
2024/5/5
Disliked: Staff & service, amenities
Objectively, if the owner was more service oriented, this would have been a decent stay if you’re just looking for a secluded and private place to sleep. As a night shift nurse, I called before booking to see if they’d honor a late check out bec. I get off at 6A and sleep until 4P before my next shift. I was told over the phone he couldn’t confirm that but to speak with the owner upon arrival to see if he’d work with me before committing to the stay, as I had alternatives in place if they didn’t. When I got there, aside from the fact there was a printed piece of paper with instructions to use a diff. door, hung on literally every door making it extremely confusing to enter, I was finally let in by another guest and owner was at the desk, albeit looking like he just woke up, without a welcome or “I’ll be right with you."After about 5 minutes of standing, it was my turn to check in and before I gave him my card I clearly spoke up and mentioned that I was told to speak with Nick about accommodating a late 5pm checkout, to which he looked at me and shook his head okay without a word and held out his hand for my card. Now after a long shift in the NICU and before yet another, I get a call at 11:30 saying I need to check out or pay for another night in the hotel. After going back and forth with him, he said that there was a misunderstanding but he refused to work with me and was very curt with his statements. Because of this, I had to wake up and leave to another hotel.
Humberto
Stayed 2 nights in May 2024