Terrace/patio

Reviews of Courtyard Oneonta

3 out of 5
Courtyard Oneonta
116 Courtyard Dr, Oneonta, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 427 out of 643 reviews" "
Rating 8 - Good. 171 out of 643 reviews" "
Rating 6 - Okay. 27 out of 643 reviews" "
Rating 4 - Poor. 12 out of 643 reviews" "
Rating 2 - Terrible. 6 out of 643 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LIsa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very clean - even the bathroom! Hotel staff was very friendly and personable and helpful
Stayed 1 night in May 2024
Response from Hotel Management on 2024/5/21
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Hotel Management on 2024/5/11
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and SUNY Oneonta.
Stayed 1 night in Apr 2024
Response from Hotel Managment on 2024/5/7
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/7
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joy

Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/11
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

pamela

Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/11
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and outside is really nice. Breakfast items not so good
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2024/4/19
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in the Bistro. Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

2/10 Terrible

Kristina

Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/7
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Elena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, the place was nice, clean safe and close to restaurants. The only complaint I have was I could hear the footsteps from above me. It woke me up in the middle of the night and morning as well. I wasn’t expecting that and it was annoying.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/11
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by noise caused by other guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Karolina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to multiple food options. Very clean hotel. Easy check in process. Room was very spacious. Good value for the stay. A little pricier for this area, but safer option.
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 2024/4/9
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anne

Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/26
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Edmund

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/5
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/3/26
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. Pleasantly surprised. Clerk was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/16
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Richard, Pearl River

Traveled with family
Great location!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/2/20
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Euclides

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/2/13
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

william

Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/3/26
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Wayne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was excellent.
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/2/2
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and all the staff were courteous and helpful as well as very helpful. We did notice that a staff member kept her coat and scarf on while she made our drinks and also sat on the counter after she finished, where the other stuff person had prepared our bagels. It was a lovely bar and bistro area, but outside clothing didn't seem appropriate to us.
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/22
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2024/1/22
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sherry

Stayed 3 nights in Dec 2023
Response from Hotel Management on 2024/1/22
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Marguerite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and VERY CLEAN!
Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/1/22
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2023/12/5
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2023/12/5
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Paul, Princeton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was very unfriendly. She didn’t even say hello when we walked by, but just looked down at her iPhone. She should get another job!
Stayed 2 nights in Nov 2023
Response from Hotel Management on 2023/11/28
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Managment on 2023/11/28
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was very friendly and knowledgeable about the area.
Stayed 1 night in Nov 2023
Response from Hotel Management on 2023/11/24
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in was fair; the female who answered questions later was very congenial. The restaurant left something to be desired - no one explained that you had to find the person and go to the counter to order your food - more like a cafeteria than a restaurant.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 2023/11/22
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Hotel Management on 2024/1/22
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 2023/11/17
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to see you again soon!

6/10 Okay

ted

Liked: Cleanliness, property conditions & facilities
A nice clean room, comfortable bed. Over priced compared to other motels and no breakfast makes this one unlikely to get my business again though. Nothing outstanding.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2023/11/8
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. As we are a Courtyard by Marriott, it is not within the brand standards of the Courtyard franchise to offer complimentary breakfast, as the food is made fresh to order and we offer premium Starbucks coffee. Marriott properties that offer complimentary breakfast within their brand standards include the Residence Inn, SpringHill Suites, Fairfield, and TownePlace Suites by Marriott. Due to the high volume of guests in the area rates increase, and as the demand continues to increase so do the rates.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
2nd stay here for work. The location is great, hotel is super clean, room was in excellent condition. I was able to check in an hour early and get a lot of work done before going out to grab dinner. Starbucks is a 2 minute walk from hotel which was a bonus.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2023/11/1
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stanislaw

Traveled with family
Great , clean place to stay in
Stayed 1 night in Oct 2023
Response from Hotel Management on 2023/10/20
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel. Easy to check in, rooms are always clean and with fun decorations. It's convenient and easy to get to and now they have food onsite which also makes it easier.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2023/10/13
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Denise, Cairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean best courtyard stay thus far.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2023/10/5
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Adriana

Stayed 1 night in Sep 2023
Response from Hotel Management on 2023/10/4
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just liked the classy and well-maintained facility. The staff were particularly helpful.
Stayed 1 night in Sep 2023
Response from Hotel Management on 2023/9/29
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms!
Stayed 1 night in Sep 2023
Response from Hotel Management on 2023/9/21
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and the outside fire ring.
Stayed 1 night in Sep 2023
Response from Hotel Management on 2023/9/19
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Derek

Stayed 1 night in Sep 2023
Response from Hotel Management on 2023/9/19
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Perfect location. Will be staying again.
Stayed 1 night in Aug 2023
Response from Managment on 2023/8/28
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Marianne

Traveled with family
Liked: Amenities
I asked for a top floor room, and they were super accommodating despite being full up! The room is super clean!! Lots of great parking too!! Thank you so much!
Stayed 1 night in Aug 2023
Response from Hotel Management on 2023/8/24
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Hotel Management on 2023/8/16
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the property leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Oneonta, NY.
Stayed 3 nights in Jul 2023
Response from Hotel Management on 2023/7/24
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared property staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you whenever you choose to visit the area again!

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
After traveling 6 hours, we were really hoping for a relaxing 2 nights. Both nights, the hot tub was broken and it was extremely loud though out the hotel. It was at no fault of theirs but the children unfortunately were just so loud. The hotel was very clean though, and the house keeping came every morning unlike other hotels we recently stayed in. All in all, I’d recommend it for a clean place to stay. But do not expect it to be quiet until around 11pm.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 2023/7/12
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Shirlene

Stayed 4 nights in May 2023
Response from Hotel Management on 2023/7/8
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared property staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you whenever you choose to visit the area again!

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023
Response from Hotel Management on 2023/6/12
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared property staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you whenever you choose to visit the area again!

8/10 Good

George

Stayed 1 night in May 2023
Response from Hotel Management on 2023/6/27
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared property staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you whenever you choose to visit the area again!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. A/C cranked. Nice staff…
Stayed 1 night in May 2023
Response from Hotel Management on 2023/6/1
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared property staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you whenever you choose to visit the area again!

10/10 Excellent

Kristal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very very clean!
Stayed 4 nights in May 2023
Response from Hotel Management on 2023/5/26
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared property staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you whenever you choose to visit the area again!