All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I liked the parking and being able to walk to my concert and back. Many food choices in area
Patty
Stayed 1 night in May 2024
10/10 Excellent
Victor
Traveled with family
2024/5/5
Liked: Cleanliness, amenities
Very clean sharp looking hotel.
Staff was very polite and quick
Breakfast eggs, sausage, etc was very good!
Beds are very comfortable.
Very scenic location in Black Hills.
Thank you for taking the time to let us know how your stay was. We look forward to seeing you again
4/10 Poor
CHARLES
Traveled with partner
2024/2/24
Liked: Cleanliness, staff & service, amenities
HVAC was not working properly. Changed rooms at midnight. Ten degree Fahrenheit drop was much more comfortable.
CHARLES
Stayed 1 night in Feb 2024
Response from Leesa Stephens on 2024/3/7
I am sorry to hear that you had issues with your stay. We will be getting with our maintenance team about the issues with your room. We do hope that you will give us another chance in the future to show you the right experience that you should have had from the beginning.
clean and friendly. not enough parking. had to meter park.
john
Stayed 2 nights in Feb 2024
Response from Tim on 2024/2/14
Dear John,Thank you for taking the time to fill out the survey. We absolutely share the surveys with our team at our daily huddle. Sometimes we get to celebrate, other times we utilize them in order to grow. I'm so sorry about the parking. If there is anything I can do for you, please don't hesitate to ask. My best,
Belinda,Thank you so much for the outstanding survey. We s hare the all with the team and can't thank you enough for taking your personal time to fill it out. We hope to see you on your next trip!My Best,Tim
Candace,Thank you so much for your kind words. What a fun weekend right? I'm not sure if you were here for Nick B, or the Eagles, or none of the above, but I had a great time connecting with our guests this weekend and sharing their experiences. Thank you for taking the time fill out the survey and we sincerely hope to see you back the next time there's something to do downtown Omaha!!! All the best,Tim - General Manager
Incredibly clean and quiet. Room was large, and the bed was so comfortable!
Elizabeth
Stayed 1 night in Feb 2024
Response from Tim on 2024/2/12
Dear Elizabeth, Thank you so much for taking the time to fill out a survey after your stay. We share EVERY survey with our team to either learn from them or to celebrate. Your survey is one that we'll celebrate. I certainly hope that you will consider us again in the future. If there is anything you need, please don't hesitate to ask!All the best,Tim
Thank you for choosing to stay with us. We hope that you come back and stay with us again.
4/10 Poor
Sunil
Business traveler, Traveled with partner
2024/1/18
Disliked: Cleanliness, staff & service, amenities
Sunil
Stayed 2 nights in Jan 2024
Response from Leesa Stephens on 2024/1/27
Thank you for letting us know about your stay. I am sorry to see that your stay was not great. I do hope that you do give us another chance in the future.
The hotel is very clean and lovely. The bed was very comfortable
My one concern is having to pay for parking. I have never encountered that before. I am not sure where they would expect us to park.
Darcy
Stayed 1 night in Jan 2024
Response from Leesa Stephens on 2024/2/2
Thank you for the great review. We completely understand your concern with the parking, unfortunately it is a downtown thing with limited parking, and we have to share our parking with other businesses. But we do hope to have you come back and see us.