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Reviews of Red Lion Inn & Suites Olympia, Governor Hotel

3 out of 5
Red Lion Inn & Suites Olympia, Governor Hotel
621 Capitol Way South, Olympia, WA

Reviews

6.4
Rating 10 - Excellent. 234 out of 1004 reviews" "
Rating 8 - Good. 217 out of 1004 reviews" "
Rating 6 - Okay. 201 out of 1004 reviews" "
Rating 4 - Poor. 175 out of 1004 reviews" "
Rating 2 - Terrible. 177 out of 1004 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cesar

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manny on 2024/5/4
Hello Neil, we appreciate you for taking the time to leave a rating about your stay with us. Hope to see you again!

10/10 Excellent

Lauri

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manny on 2024/5/4
Hello Lauri, we appreciate you for taking the time to leave a rating about your stay with us. Hope to see you again!

6/10 Okay

Vicky

Traveled with partner
The bed was very comfortable. We had a room overlooking the lake which was nice, but the heater didn't seem to warm the room and the TV never displayed a single station. It was locked on the 'select source' screen. We didn't call the desk about it since we were rarely there and it wasn't important to us. The front desk was helpful and courteous with other questions we had. All considered, we will stay again when in town.
Stayed 3 nights in Apr 2024
Response from Breayla on 2024/4/30
Hello Vicky, we appreciate you taking the time to share your experience. Next time feel free to mention anything that may come up like the television not working, that's a super easy fix and we don't mind doing so. We're happy to see you were satisfied with your stay and look forward to seeing you again!

2/10 Terrible

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
I'll never stay there again. Black mold in the shower. Dirty sheets. Ughhh
Stayed 1 night in Apr 2024
Response from Bre on 2024/4/29
Hello Jessica, thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations, we will be looking into and addressing this issue.

2/10 Terrible

Jennifer, Issaquah

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty looking and our toilet would not flush. The shower did not have a drain cover. Everything looked old. It was easy to leave and walk around to restaurants so that was convenient but not impressed with the cleanliness of the hotel.
Stayed 1 night in Apr 2024
Response from Breayla on 2024/4/29
Hello Jennifer, thank you for taking the time to leave your feedback. We do have a remodel on the books that will update the building and the facilities. I am sorry to see that you did not enjoy your stay and we do hope that you come back and try us again so that we can improve your impression of us.

4/10 Poor

Bryce

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Bre on 2024/4/29
Bryce, thank you for taking the time to leave a rating.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown Olympia. Perfect
Stayed 1 night in Apr 2024
Response from Manny on 2024/4/27
Hello Ken, we appreciate you for taking the time to leave a rating about your stay with us. Hope to see you again!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Breayla on 2024/4/25
Hello Oscar, we appreciate you for taking the time to leave a rating about your stay with us. Hope to see you again!

2/10 Terrible

Tavis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is being remodeled, so all amenities were gone that were promised I was still was charge full price and I basically got a prison cell so I want a refund
Stayed 1 night in Apr 2024
Response from Front desk on 2024/4/24
Hi Tavis,Thanks for taking the time to leave a review. Please give us a call so we can talk further about your stay and your concerns.

4/10 Poor

Carl

Liked: Staff & service
Disliked: Property conditions & facilities
Shower took 10 minutes to get hot.
Stayed 2 nights in Apr 2024
Response from William on 2024/4/24
Hello Carl, I'd like to apologize that your stay wasn't as pleasurable as you had hoped for and also let you know that we appreciate you taking the time to leave a review.

4/10 Poor

Josiah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bre on 2024/4/23
Hello Josiah, I'd like to apologize that your stay wasn't as pleasurable as you had hoped for and also let you know that we appreciate you taking the time to leave a review.

6/10 Okay

Brian

It was an older building in an old area.
Stayed 1 night in Apr 2024
Response from Breayla on 2024/4/22
Hello Brian, we appreciate you taking the time to leave a review and yes this building is very old but I would like for you to know that we do have a remodel on the books that will update the building and the facilities. Thanks again and have a great rest of your day!

8/10 Good

PAUL

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from William on 2024/4/21
Hello, Paul. Thank you for taking the time to give us a review.

2/10 Terrible

Lizabeth

Traveled with partner
Disliked: Amenities, property conditions & facilities
Check in/out was easy, bed was very comfortable BUT room was cold (60 degrees) without a way to heat properly until we were given a portable heater. Had to ask for batteries for the remote and the phone was broken. When given the feedback at check out, no apology given, not written down or acknowledgment provided. Would not recommend to stay here!
Stayed 1 night in Apr 2024
Response from William on 2024/4/10
Hello Lizabeth, Thank you for taking the time to give us your review. Sorry to hear that your stay was not as pleasurable as you had hoped for.All feedback helps us improve our customer satisfaction. Thank you again for your review.

8/10 Good

Justen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manny on 2024/4/8
Hello, Justen. Thank you for taking the time to give us a review.

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from William on 2024/4/6
Hello Kevin, Thank you for taking the time to give us your feedback. Sorry to hear that your stay was not as pleasurable as you had hoped for. All feedback will help us improve our customer service. Thank you again for your feedback.

2/10 Terrible

Zohaib

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did overcharge my account and I’m still waiting for get back my money 😡
Stayed 3 nights in Mar 2024
Response from William on 2024/4/4
Hello Zohaib, Sorry to hear that you were overcharged. It can take up to 72 hours or more for the refund to show. Thank you for taking the time to give us your review.

8/10 Good

Eleamar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have restaurants close by.
Stayed 1 night in Mar 2024
Response from William on 2024/3/28
Hello Eleamar, Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your stay. Sorry you were not able to find a restaurant close by. Hope to see you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great place room services needs to be better
Stayed 3 nights in Mar 2024
Response from Front desk on 2024/3/26
Hi Cameron! Thanks for taking the time to leave a review. Your feedback will help us improve in this area!

2/10 Terrible

Manya Beth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel has heating on, all the time. There is no temperature control in the rooms. The best you can do is shut the vent and open your window, but there are no screens on the windows and insects can fly in easily. It was boiling hot in the middle of March, and there are cracks and stains all over the walls and ceiling of the room. I will never book another room at this Red Lion, or any other.
Stayed 2 nights in Mar 2024
Response from William on 2024/3/25
Hello Manya, Thank you for taking the time to give us your feedback. Sorry to hear that your stay was not as pleasurable as you had hoped for. All feedback will help us improve our customer service. Thank you again for your feedback.

4/10 Poor

April

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location of this property is really good. Close to everything downtown and concerts and shows. Unfortunately, theres nothing else to recommend it. Our room was noisy. Toilet running off and on. Mini fridge running. Dont think about turning on any heat or air because the noise from the unit was like shaking a bag of metal pieces. The smell of the room was somewhere between old carpet and old cigarettes. Every piece of furnature was scraped and scratched and beat up. One of the attempts at wall art was water stained. The sheets were stained with mascara and we found hair in the bed. When we asked for an additional pillow they didn't have any. For a king bed we had 3. Overall the bed was comfortable. But we heard every noise, doors slamming and voices. Luckily we had earplugs. This is not a 4 star hotel. I want to make clear that the staff was very helpful despite the condition of the room. A hotel on the decline sadly, and a steep one.
Stayed 1 night in Mar 2024
Response from William on 2024/3/24
Hello April, Thank you for taking the time to give us your feedback. Sorry to hear that your stay was not as pleasurable as you had hoped for. All feedback will help us improve our customer service. Thank you again for your feedback.

8/10 Good

Jayson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurant's and lots of shops. Continental breakfast was good.
Stayed 1 night in Mar 2024
Response from William on 2024/3/24
Hello Jayson, Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your stay and hope to see you again soon!

8/10 Good

Gengna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good convenient location, clean and spacious room, walkable, a lot of dining options
Stayed 2 nights in Mar 2024
Response from Front desk on 2024/3/20
Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your stay and hope to see you again soon!

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from Manny on 2024/4/8
Hello, Eric. Thank you for taking the time to give us a review.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service
The renovations to the hotel have made it much more inviting and better promoted a feeling of cleanliness. Check in and check out was simple and the staff personable. The water temperatures in the sink and shower were difficult to manage but other than that it was a perfectly fine place to stay.
Stayed 1 night in Mar 2024
Response from Breayla on 2024/3/15
Hello Robert, thank you for taking the time to share your experience. We are thrilled to see you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Manny on 2024/3/16
Hello Jamie, thank you for taking the time to share your experience. We are thrilled to see you enjoyed your stay with us and hope to see you again soon!

4/10 Poor

gail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was clogged light bulbs were out only 2 towels and not clean
Stayed 1 night in Mar 2024
Response from Front desk on 2024/3/12
Thank you for taking the time to leave a review Gail. Sorry your stay wasn't what you expected. Next time feel free to reach out to the front desk so we can move you to a different room. Your feedback will help us improve in these areas.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Response from Manny on 2024/3/11
Hello Cameron, Thank you for taking the time to post a review. We are pleased to hear that you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Lillian, Seattle

Disliked: Property conditions & facilities
Breakfast area wasn’t replenished and hardly had any food item available even at 9am. No attendant onsite and the area wasn’t picked up after many guests passed through leaving garbage behind .
Stayed 1 night in Mar 2024
Response from Breayla on 2024/3/10
Hello Lillian, thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will be addressing this issue in the future.

8/10 Good

Antonette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was moldy n the lobby was dirty
Stayed 1 night in Feb 2024
Response from Breayla on 2024/3/4
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will be addressing this issue.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Breayla on 2024/3/4
Christine, we are sorry to hear that you were dissatisfied with your stay. Thanks for taking the time to leave a rating.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024
Response from Manny on 2024/3/2
Hello David, Thank you for taking the time to leave us your feedback.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While there is street noise with folks hollering at odd hours, the stay was generally quiet, clean, and affordable.
Stayed 1 night in Feb 2024
Response from William on 2024/2/27
Hello Jessica, and thank you for taking the time to leave us your feedback. We do have a remodel on the books that will update the building and the facilities. We hope to see you again.

4/10 Poor

cheryl

Stayed 1 night in Feb 2024
Response from Front desk on 2024/3/20
Thank you Cheryl for leaving a review. Sorry your stay wasn't as please as you hoped for. Maybe you can visit us again after our renovation?!

4/10 Poor

Michelle

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
the most difficult shower i've ever had. the temperature is impossible to control. it goes hot and cold unpredictably (and i mean SCALDING). we were only on the 2nd floor -- the plumbing shouldn't struggle like that at that floor. i've worked in old hotels and this one was particularly drab. i'd rather stay in the motel 6 a few miles away. at least i'll be comfortable.
Stayed 1 night in Feb 2024
Response from William on 2024/2/23
Hello Michelle . thank you for taking the time to give your feedback. We are sorry that your stay was not as pleasant as you would have liked. Your feedback will help us improve our customer service.Thank you again

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Front desk on 2024/3/20
Thank you Joseph for such a great review. Wee look forward to the next to you stay with us!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alana Ball, General Manager on 2024/2/20
David, thank you for taking the time to post a review. It looks like you did not even stay at the hotel for your reservation. If you could please elaborate on your displeasure it would be greatly appreciated.

4/10 Poor

Alisha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice and helpful. However the hotel hallways smelt like mold, the fridge was not working so all my food went bad and the shower did not drain.
Stayed 1 night in Feb 2024
Response from William on 2024/2/20
Hello Alisha . thank you for taking the time to give your feedback. We are sorry that your stay was not as pleasant as you would have liked. Your feedback will help us improve our customer service.Thank you again

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have any problems. My room was nice and comfortable.
Stayed 1 night in Feb 2024
Response from Breayla on 2024/2/18
Alyssa, we're happy to hear you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Front desk on 2024/3/20
Thank you for taking the time to leave a review Matthew! We are happy to see you enjoyed your stay. See you next time!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Overall okay and would stay there again but the parking lot is very shady and the surrounding areas are dirty.
Stayed 1 night in Feb 2024
Response from Manny on 2024/2/9
Hello Stephanie, Thank you for taking the time to post a review. We are pleased to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Tiffany

Traveled with group
Liked: Cleanliness, staff & service
This property is at a really great location. Once we parked our car, we didn’t need it again.
Stayed 2 nights in Feb 2024
Response from William on 2024/2/7
Hello Tiffany. Thank you for taking the time to give us your review. Glad you had a pleasant stay6. All reviews help us improve our customer service. Thank you again.

8/10 Good

Edana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is slightly dated but good for what we paid. The room didn't have a/c and the window only cracked 4 inches wide.
Stayed 2 nights in Feb 2024
Response from Alana Ball, General Manager on 2024/2/5
Edana, Thank you for taking the time to post a review. We are pleased to hear that you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Madolyn, Shoreline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Breayla on 2024/2/6
Madolyn, thank you for taking the time to leave a rating.

6/10 Okay

Ronald

Disliked: Cleanliness, amenities, property conditions & facilities
Property dated needs overhaul.
Stayed 4 nights in Jan 2024
Response from Front desk on 2024/2/5
Thank you for taking the time to leave a review Ronald! We do have a remodel on the books that we are all excited about! Hope to see you again sometime. Take care!

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awfully terribly terrible
This was the worst, most disgusting hotel I’ve ever stayed at! Unfortunately, a local music festival promoted this as ‘the hotel’ to stay at. I was 2 hours late for the music because the door to my room wouldn’t lock. They claimed someone was coming in 15min but they didn’t arrive for 3hrs. They didn’t offer to move my room and I was forced to put my belongings in my car so Not to miss my good friends play and the money spent to see them. In addition, I had the worst shower - the tub didn’t drain, the water went from burning hot to freezing cold every 2min - I was scalded and frozen without touching anything. There was paint splatter alll over everything in the bathroom. It also felt very unsafe with the amount of shenanigans in the lobby and parking lot. When another guest saw me with the person fixing my door I was asked if I was ok because this man was very strange and tweaking out like he was on drugs - it seems odd a hotel would give this man a key and machine to unlock all the rooms. I would Like a refund for this horrible experience!!!!
Stayed 1 night in Feb 2024
Response from Front desk on 2024/2/5
Thank you for your reply Jennifer. Sorry your stay wasn't what you expected. Everyone who works here is screened, we don't just hire anybody. This is a very old building so unfortunately things do happen and I'm sorry it took so long for maintenance to get to your room.We do have a remodel on the books for next year which will fix the things you stated.

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alana Ball, General Manager on 2024/2/5
Chris, Thank you for taking the time to post a rating.

4/10 Poor

Janesh

Business traveler
Disliked: Cleanliness, amenities
Needs renovation big time..location is great for state capital. Breakfast is horrible
Stayed 1 night in Jan 2024
Response from William on 2024/2/1
Hello Janesh. thank you for taking the time to give your feedback. We are sorry that your stay was not as pleasant as you would have liked. Your feedback will help us improve our customer service.Thank you again.

10/10 Excellent

Jennufer

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jillian on 2024/1/31
Thank you for your review! We are happy you enjoyed your stay with us.