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Reviews of Terrace Hotel Subic Bay

3.5 out of 5
Terrace Hotel Subic Bay
Blck 1Lot 2, 3 Moonbay Marina Waterfront, Cbd Area Subic Bay Freeport Zone, Olongapo

Reviews

6.8
Rating 10 - Excellent. 3 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 6 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Place Was Dirty , Staff were nice , And Gloria the person in Charge I must say couldn't do enough for us , We had our Wedding Reception there , But I Wouldn't Recommend it to Anybody . What the Hotel shows on the internet is not what it looks like , and we are both Sick when we came Home .
Stayed 16 nights in Sep 2019
Response from GBP on 2019/9/23
Dear Mr. Greg, Greetings from Terrace Hotel-Subic Bay! I wish to thank you and your wife for staying with us while you were in the Philippines-Subic bay. I am very sorry to hear that your experience with us was not as good as you expected. Your concern, regarding cleanliness will be well address to the Management and rest assured that it will be discussed for immediate action. Regarding you wedding, I personally made sure all you concerns and request where attended. I even spoke to you the night before you left for Australia. But again, thank you very much for your comments. In behalf of the Terrace Hotel, I am extending our most sincere apologies for the inconveniences you have experienced during your stay in the hotel. Much more, we deeply regret not satisfying your expectations. We hope that you and your wife feel better soon. Very truly yours, Gloria Best-Pusing

4/10 Poor

Anna Theresa

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

diana ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is nice but the breakfast is not good
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Staff & service
They have really good food. The problem was the service. They have two restaurants. One on the roof and one on the bottom floor. The staff cooks for both. Unfortunately the service, with exception of one person, was not there, and I mean that literally. Three different times we had to go up to the roof top restaurant because there was a function at the ground floor restaurant and when we arrived the rooftop, there was no one there. We had to use their own phone to call and ask for someone to come up. At both restaurants they would serve us and disappear, again, that is literally. Except for the one person I mentioned, they would never come back to our table to ask if we needed anything. If we needed anything or wanted to pay our bill, we had to go searching for someone. Also, when we arrived, the room and many areas smelled musty.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities
Disappointed to be asked at check in for 1000 pesos to enable me to get an early check in despite me requesting it when I booked through Expedia and no mention of any charge. After being asked for the money, I asked if the room was actually available and was told it would not be available for another 2 hours anyway. I refused to pay. Breakfast very disappointing. Egg chef provided a very poor and greasy omelette. Coffee from machine was like tar. No fresh juices, only machine.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
I like the roofdeck swimming pool nice view The staff are very accommodating especially the restaurant staff. Though the rooms and hotel building needs renovation.
Stayed 3 nights in Apr 2019

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE PLACE TO STAY
Very good location nice clean room staff very helpful
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

PAUL ANDREW S

Liked: Room comfort
So-so
Good location but really, just a so-so hotel. Got 2 rooms. The other one had a makeshift flourescent bulb because the indirect lighting of the room wasn't working. Otherwise it was okay. A bit dissapointed because the App indicated free breakfast for all 6 of us but the front desk said it was for two persons on each room only
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
its good more progress pls
Stayed 1 night in Oct 2018

8/10 Good

Ma. Eloisa

Liked: Cleanliness, room comfort
it was ok, clean room
Stayed 1 night in Nov 2018

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice friendly hotel, would stay again
Stayed 6 nights in Oct 2018

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff, room very spacious and clean, lots of restaurants close by
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
晚上六點辦理入住後，看到房間門口擺放一大堆垃圾沒清(還有很多蚊蟲)，想說出去吃飯完回來應該會處理好，但要出門時發現門關起來時，電子鎖沒辦法自動上鎖，服務員告知要用力關門才可以上鎖，確認鎖上後就去吃晚餐。 吃完回大概八點多回飯店時，發現地上的垃圾還在，馬上跟服務人員反應後才清理，誰知道進房後要將房門反鎖時，又沒辦法反鎖，反應後飯店維修人員在拿工具來維修。 修完之後想說去頂樓游泳，一下水發現泳池水面浮現出很多蚊蟲屍體，馬上起來沒在繼續游泳。 整個晚上一連串的問題，讓入住的心情變很糟。
Stayed 1 night in Sep 2019