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Reviews of Hostal Iskay

2.5 out of 5
Hostal Iskay
Calle Patacalle 722, Ollantaytambo, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 62 reviews" "
Rating 8 - Good. 13 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 2 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1,000 thanks to Jorge and his crew for making this another amazing visit to Ollantaytambo!
Stayed 9 nights in Jul 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. Annie and the rest of the staff were so friendly and helpful. They all worked so hard to make our stay pleasant. The property was well located, clean and had lots of beautiful flowers.
Stayed 7 nights in Sep 2022

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was incredible to sit in the beautiful garden and see the ruins so close by. The room was comfortable and clean, and the included breakfast was decent (cereal, yogurt, eggs, bread, jam/butter, juice, fruit, tea/coffee). It was nice to have tea available at all times. Jorge and Jenrry were both kind; Jenrry went above and beyond, letting me know that he had found my ATM card after I had checked out, and had his grandmother bring it to me in Cusco. I am forever grateful for his help!
Stayed 1 night in Aug 2022

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is of Ollantaytambo ruins. The ruins and plaza are less than 5 minutes walk and the train station is a relaxed 15 minute walk away.
Stayed 1 night in Jun 2022
Response from :) on 2022/7/12
Muchas gracias!

8/10 Good

Juan A.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is near everything you need and staff is very friendly
Stayed 1 night in Dec 2021

4/10 Poor

Halley

Liked: Cleanliness, property conditions & facilities, room comfort
c a card
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place!
Great hotel! The rooms are nice; fantastic hot shower; the breakfast was great (freshly cooked eggs, bread, and fruit); super friendly English speaking staff; and a very nice outdoor space to have a snack or drink. I would definitely stay here on a return visit and would totally recommend it to anyone else.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated about 5 minutes from the main square. It is a
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Iskay was fantastic. Felt like we were in a genuine boutique hotel. Great bed, bedding and hot showers. The staff, particularly Mauricio, was exceptionally attentive to our needs and requests. Breakfasts were good. An on site restaurant is now operating and where we enjoyed a tasty dinner. The views from the hotels veranda are stunning. Compliments to owner Jorge and his staff for making our 5 day stay exceed all expectations.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location looking over Inca ruins. Easy walking to main square and restaurants. Excellent breakfast
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
We checked in at around 9:30pm. Our room was not ready. Missing towels, shampoo. The linen on the bed was dirty. Had small brown stains. Very dusty underneath the bed. Would not recommend this place at all. For 50 dollars a night there are many other hotels in the area that you can choose
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view of the ruins and the friendly helpful staff are amazing.!!!
Stayed 2 nights in Jun 2019

8/10 Good

Joshua

Liked: Cleanliness, staff & service, room comfort
Great service, sent us on an expensive taxi
Service was great. They individually served us in the morning. The only downside is that he had a friend take us back in a taxi to cusco for 150 Soles, which is way too expensive compared to the usual rates, so we felt cheated.
Stayed 1 night in Jun 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Scenic Base
This is a great place to stay. The owner was willing to share a lot of knowledge about the area, and provided actual booking help as opposed to just references to his tour partners, The views are great. The only issue was that the wifi really only worked close to the lobby, and I burned through some data before realizing how much it dropped.
Stayed 2 nights in May 2019
Response from Mauricio on 2019/5/29
Thank you for your feedback we work to solve some of this incomviniences. looking forward to host you again.

10/10 Excellent

Peter J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Our stay at Hotel Iskay was very delightful. They were very thoughtful and provided great service. We were very glad we chose their hotel. Views from our room of the Inca ruins and the close proximity to the plaza, made us feel a part of their community, we enjoyed our entire stay. Clean and professional.
Stayed 6 nights in Apr 2019
Response from Jorge Torres on 2019/5/15
thank you very much for your message we just want you to feel comfortable like at home, this does not help to grow much more.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Marvelous hospitality and a wonderful location with views of the Inca ruins. When we came back to the hotel after an overnight visit to Machu Picchu the staff greeted us like old friends.
Stayed 1 night in Apr 2019
Response from Jorge Torres on 2019/5/1
Thank you for your comment, we are here to improve and continue working for the guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Feliz on 2019/4/25
Muchas gracias..!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Good for the price... Basic but clean. Breakfast was nice.Location is just perfect
Stayed 2 nights in Apr 2019
Response from Jorge Torres on 2019/4/16
Thanks for your comment we are working to be better

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean great value
Stayed 2 nights in Mar 2019
Response from JORGE TORRES on 2019/3/12
GRACIAS.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They didn't have WiFi and told me that no one in town had service. After I paid it took me 30 minutes to find out everyone else had WiFi. I was unable to communicate with my family from the hotel.
Stayed 2 nights in Dec 2018
Response from JORGE TORRES on 2019/2/4
DISCULPE POR LA MOLESTIA PERO SIEMPRE DIJIMOS LA VERDAD NUNCA MENTIMOS CON LO DEL WIFI TUBIMOS PROBLEMAS MAS DE UNA SEMANA . dISCULPE POR LAS MOLESTIAS ATTE: JORGE TORRES

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and friendly. The view of the mountains from my room were outstanding. The breakfast was good, with eggs cooked any style to order. I would definitely stay here again.
Stayed 3 nights in Oct 2018

8/10 Good

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
On way to Machu Picchu
Good location close to the square and ruins. Very helpful people at the reception. Quiet room and comfortable bed
Stayed 1 night in Sep 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Lovely setting, staff amazing, very friendly and helpful.
Stayed 2 nights in Sep 2018

10/10 Excellent

Tim

Loved our stay!!!
Loved this unique hotel! Fabulous and helpful front desk staff and the most gorgeous view of the ruins. Cant beat the location. Also loved the friendly hotel cat, Pici! Highly recommend.
Stayed 1 night in Aug 2018

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views tranquil atmosphere
Favorite hotel in Peru! I was pinching myself the whole time testing my good fortune of going to bed and waking up embraced by the beautiful mountains.
Stayed 2 nights in Aug 2018

10/10 Excellent

Mary, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff
Reasonably priced 2* hostel in great location We had a great view from our room. Clean en-suite rooms with very comfortable bed. Excellent & very helpful staff who were very kind to me as I was sick while there.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely family run hostel, the staff were friendly and very helpful. The location is away from the busy main square but walking distance to cafe’s, resturants ect. 😊
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing costumer service by immigrants
Andres is an amazing trip planner. Soledad answered all my questions with accuracy and speed.they were both kind and professional.
Stayed 2 nights in Jun 2018

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little spot!
Great stay at hostal Iskay. We only stayed one night and wished we would have had time to stay longer. Cute room, good breakfast and great location looking right at the ruins. Would definitely recommend!
Stayed 1 night in May 2018

10/10 Excellent

HJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute and comfortable property. Staff was friendly and accommodating.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel up the hill
Pros: Easy to catch the train to Machu Picchu (about a 10-15 min walk from the hotel). The other sites are also within walking distance but up steep hills. Hotel is small, rustic and views are beautiful. Stayed in room 5 which has a large shared landing that faces the fortress. Amazing view. Fortress looks like it's in the backyard of the hotel. Cute breakfast area with a nice woman who makes your eggs to order. Hotel is a 5-10 min walk to everywhere in town. Cons: up a steep hill so if you're suffering from altitude sickness, this won't help. There were ants in the bathroom but after snuffing out a few bug's lives, we didn't see any others. I don't think there is AC (we didn't need but kept a window open for air circulation).
Stayed 1 night in Apr 2018

10/10 Excellent

Marcos, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended!
Staff super friendly. The receptionist was from Uruguay and gave us very good recommendations for unusual places to visit. Also upgraded our room to number 7. Adk for that ine!! The view was beautiful and the room has its own garden. Internet worked sporadically and there was no heat, although the bed was super warm.
Stayed 1 night in Jan 2018

10/10 Excellent

neil , sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locatiion lovely staff real atmosphere
Everything it promised and very reasonably priced Highly recommended Neil
Stayed 2 nights in Nov 2017

10/10 Excellent

Sharon, Rio Rancho, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Front desk staff were extremely courteous and helpful. They assisted us with arranging a taxi to see the ruins of Moray and the salt beds of Maras - and the trip were prefect.
Stayed 2 nights in Sep 2017

10/10 Excellent

Karla, Manitoba, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and peaceful
We absolutely loved our stay at Hostel Iskay. The hostel itself and its garden are charming and are surrounded by beautiful scenery and a great view of the ruins. Warm and cozy bedding, but the mattresses could be a bit softer. Breakfast was good and satisfying. They will ask if you’d like eggs and will cook them however you want. The lady at reception was excellent - she went out of her way to help me with all of my travel questions. Short walk to the Plaza. I would definitely stay here again.
Stayed 2 nights in Oct 2017

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque charming hotel
Great hotel. Very picturesque setting. Delicious breakfast. Would gladly stay here again. Try Apu Veronica Restaurant in town See also my reviews of Machu Picchu, as well as Buenas Aires, Santiago, Valparaiso, Lima, Quito, Galapagos.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ruins view, good loction, friendly staffs, very cozy hotel. But slow wi fi.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect view for ruins, cute garden, very kind n helpful staffs.
Stayed 1 night in Sep 2017

6/10 Okay

Robin

Ole for Iskay!
Quaint little hotel with nice view of the ruins. Room small but did the job. Office staff helpful when asked but not overly welcoming.
Stayed 1 night in Jul 2017

10/10 Excellent

Heath, Berkeley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking View
We stayed there overnight on our way to Machu Picchu. The price was right, it was clean, the shower was hot, they offered a delicious (and free) breakfast, and the view was beautiful. It was also walking distance to the downtown area.
A view from the balcony
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed and blankets were awesome. The location was wonderful. View of room is breath taking
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Mixed
Hot water at the shower quite intermittent. Breakfast is basic but adequate. But good location and view for sure. Double room a bit small compared to single room somehow. No air-conditioning so it's quite cold at night during winter.
Stayed 2 nights in Jun 2017

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
nice small hotel
The smaller rooms are quite small, slightly claustrophobic. There isn't a lot of space to move around. There's also not a lot of sound insulation, though there's little outside noise, since the hotel is small and in a quiet part of town. That said, the rooms are very clean, nicely decorated, and the bedding is nice. The breakfast was both good and diverse, including eggs (fixed the way you request), porridge (very good), cereal, fruit, bread, cheese, meat, etc., and the women serving it were very nice. The reception person was attentive and helpful. We had problems with the internet, though that seemed to be common in the area (also had problems at a couple of restaurants that offered free wifi). It's a short walk from the hotel to the town center and to several extremely interesting Inca ruin complexes.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, quiet, affordable. Arranged pick up from airport in cusco.

8/10 Good

Yun Ok

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテル側にトラブルがあり
Stayed 1 night in Feb 2020

10/10 Excellent

Fco. Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy acogedor.
El hotel está muy céntrico a dos cuadras de la plaza central. Las calles obscuras, empedradas, pero seguras. El cuarto del hotel pequeño con baño pequeño, la cama muy cómoda y con cobijas muy calientitas. Buena presión de agua fría y caliente, sin problemas. La atención del joven y las chicas que lo atienden con mucha cortesía y apoyo para conocer el poblado. El almuerzo completo, cereal, fruta, pan, jugo, huevo y café muy bien. Para cualquier estancia corta o larga muy cómodo.
Stayed 2 nights in Oct 2019