Find hotels in Oliveira Santa Maria from NT$1,867

"I had made the booking for two rooms for a business trip, unfortunately plans changed due to a family bereavement, the app would not allow me to change the booking dates, I contacted the Hotels.Com contact centre and explained the situation, they attempted to call the property as the revised dates I required were available. The hotel front desk did not answer and the contact centre advised they will ensure the date will be changed for both rooms, I received an email confirming the change was made after they made contact with the hotel front desk two days later. I then kept receiving emails asking how my check in was on the original dates which I asked to be changed, worried I called the contact centre again, they reconfirmed the dates were amended for both rooms. Upon arriving to the property, the hotel advised they only made a change to one of the booking dates and classified the second booking as a "No Show" for the original dates. I had to waste another hour explaining the situation, providing email confirmations and evidence. This was not acceptable as it took one hour to attempt checking in with both rooms which were already prepaid. I was advised by the duty manager to take the matter up with Hotels.Com - very poor experience..."

"The place was clean and quiet, bar and restaurant were decent, airport shuttle was quick and fantastic!"

"Excellent location, friendly staff and rooms in great conditions and the convenience of a shuttle to drop the rental car off and take you to the airport."

"The dinner buffet wasn't very good. The food was mostly fried and not edible. "

"Breakfast was very basic, not worth the price. Location is a bit remote, not many restaurants nearby"

"This is a little hidden gem! Highly recommended! Has all you need and very good price! Breakfast was great, beds comfortable and rooms clean!"

"Breakfast and shuttle bus to airport were ideal but I got no reply to a message requesting a shuttle bus from the airport so needed to hire a taxi. I had not been told in advance that the pool and rooftop were closed - the main reason for booking the hotel. Nor was I aware that coffee, meals etc were in a neighbouring hotel."

"What a fantastic place! Location is great. Room was very comfortable. All staff was pleasant and helpful. Breakfast provided lots of variety. "

"Staff are nice, clean room with great breakfast. "