We have stayed at the Madison numerous times but the past 4 times that we have stayed we have called ahead to reserve either a specific room or a portion of the hotel that we have enjoyed, we have been told that we have the room or area that we wish but when we show up we get a room that is the least preferable. We enjoy privacy and the balcony, this time we asked for an end room to the right of the building facing out. We had that requested for months. We show up and get the 1st floor room where our balcony is 2 feet from the steps on the porch. Not only could we not use the balcony but people coming into the hotel could look right into our room. We had to keep the blinds closed. Which certainly defeats the purpose of an ocean view. Again, this is the 4th time in a row that this has happened. My wife and I are discussing finding another option in the future if we can't get what we are requesting.