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Reviews of Super 8 by Wyndham City of Moore

2 out of 5
Super 8 by Wyndham City of Moore
1520 North Service Road, Interstate 35 and North 12th St., Moore, OK

Reviews

5.8
Rating 10 - Excellent. 65 out of 422 reviews" "
Rating 8 - Good. 104 out of 422 reviews" "
Rating 6 - Okay. 70 out of 422 reviews" "
Rating 4 - Poor. 65 out of 422 reviews" "
Rating 2 - Terrible. 118 out of 422 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was nice except that the door was sticky and hard to open, and had duct tape across the bottom on the inside. There was a lot of highway noise and not much on the breakfast buffet. Staff were helpful.
Stayed 2 nights in May 2024
Response from Manager on 2024/5/17
Hello Patricia, We appreciate your feedback regarding your recent stay with us. Our team is glad to hear that you found the room satisfactory and the staff helpful. Please note we will share your comments regarding the door and noise levels with our maintenance team to address. We aim to continuously improve our services and hope to welcome you back for a better experience.

4/10 Poor

Carolyn

Traveled with partner
Disliked: Cleanliness, amenities
Pros: Nice microwave and fridge Nice tv with cable and on demand Comfortable bed Reasonable price Cons: Housekeeping did not come during Fri- Sun stay; had to go get towels at desk Unimpressive breakfast items Stains all over carpet in room Bathroom door had hole from being kicked in Bathroom walls and ceiling were dirty Sofa in room was broken and dirty Door of room didn't close well Gap under door to outside Very noisy next to freeway Toilet was not bolted down to floor and moved around Hole in wall behind toilet Rooms need remodeled
Stayed 2 nights in May 2024
Response from Manager on 2024/5/15
Hello Carolyn, We appreciate your detailed feedback and apologize for the inconveniences faced during your stay. Your comments have been noted for our improvement. We recommend contacting our management to discuss your concerns further.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good day
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/14
Hello Jesse,We appreciate your feedback and are grateful for your time spent at our hotel. Your comments help us to improve our services for future guests. Should you have any further concerns or feedback, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Okay

Brianna, Wetumka

Stayed 1 night in Feb 2024
Response from Manager on 2024/5/15
Hello Brianna, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback to address the issues you encountered during your stay. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Bryan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/15
Hello Bryan, We are grateful for your feedback and will share your comments with our team for future improvements. Should you have any further concerns, please feel free to contact our management team directly. Thank you for choosing our hotel for your stay.

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Carpet in our room was filthy. It had several big round dirty spots that looked like pet pee spots. There were many other very dirty spots from the door to the bathroom & between the beds. It looked like it hadn't even been vacuumed. When we pulled back the sheet on the first bed, several hairs were between the sheets. Sheets and some of the towels were dingy/stained. The door had cardboard pieces duct tapped to the bottom of the door (I assume this was intended to help keep dust, bugs, rodents or reptiles out). Location was literally a few dozen yards from I35, so traffic noise was terrible. Travellers should avoid this place, in fact I think it should be torn down.
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/15
Hello Daniel, We appreciate your feedback and apologize for your experience. We take all guest comments seriously and will address your concerns with our housekeeping and maintenance teams. Our location near I35 brings the convenience of easy access to travelers. Your input is invaluable for our improvement efforts moving forward.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 2024/5/15
Hello Samantha, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

8/10 Good

Bette

Breakfast? Surely you jest! Let me recommend something in addition to coffee and cereal. Juice, anyone?
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/14
Hello Bette,We appreciate your feedback regarding breakfast options. We will share your suggestions with our team for consideration in future improvements. Thank you for taking the time to provide your input.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 2024/5/14
Hello Aaron,We're thrilled to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency stay
Very good motel. Rooms were very spacious and comfortable. I would recommend.
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/14
Hello Levi,We are delighted to hear that you found our rooms spacious and comfortable during your stay with us. Thank you for recommending our motel. Your satisfaction is truly our priority.

10/10 Excellent

Micheal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Room was big, smelled of smoke. Needed to clean a/C filter. Staff could have been friendlier!
Stayed 1 night in Dec 2023
Response from Manager on 2024/5/14
Hello Micheal,We apologize for any inconvenience caused during your stay. Your feedback regarding the room condition and staff interaction is duly noted for further improvement. We hope you consider giving us another chance to provide you with a more pleasant experience in the future.

6/10 Okay

Jim

Traveled with partner
Black mold in the bath room. Hot water to sink and showers ?? Garbage cans over full outside. Rooms we pretty clean and nice
Stayed 1 night in Dec 2023
Response from Manager on 2024/5/15
Hello Jim, We appreciate your feedback regarding your recent stay. We will inform our housekeeping team about your concerns to ensure a more pleasant experience for our future guests. Thank you for highlighting the cleanliness of our rooms.

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from Manager on 2024/5/14
Hello Jeremy,We are thrilled to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another memorable stay.

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Staff & service
It was a long night
My main concern about the hotel is that it’s on frontage road next to the freeway and you could hear the traffic all night long as it’s right close and facing the interstate
Stayed 1 night in Oct 2023

10/10 Excellent

Windy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love to stay here because it is very convenient to other places. OU game forsure! The bed is comfortable & the floors are clean enough that you dont feel like you have to wear shoes all the time. The people in office are friendly. If you need anything & call the office they respond quickly.
Stayed 2 nights in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well taken care of. I did not expect a microwave and mini fridge for this price. It was a welcomed surprise.
Stayed 1 night in Oct 2023
Response from SUPER 8 BY WYNDHAM on 2023/10/17
THANK YOU FOR YOUR POSSITIVE REVIEW WE APPRICIEATE YOU WELCOME AGAIN

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
READ REVIEWS BEFORE BOOKING
The picture are deceiving, the hotel looks clean and in a nice area. Upon arriving I realized the hotel was right next to I-35 which is extremely loud. The room wasn’t clean at all. The floors were stained, the bathroom had hair on the floor, the bed had several strands of hair, and most important THERE WERE ROACHES ! I was disgusted and contacted hotels.com and their only solution was contacting the hotel directly. The hotel could’ve cared less. I won’t book through hotels.com anymore as I’ve realized their a nightmare to work with.
Stayed 1 night in Oct 2023

2/10 Terrible

Bryon

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrific. The stairs are rickety, the tile is coming up, the room reeked of smoke, the drawers were broken, the bathroom door knob was coming off, the shower head was not sealed at the wall. We left before we could find anything else wrong. Don't stay here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dominique

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Meh.
Very hard to understand the person at the desk. It's an older motel, but our room was acceptable.
Stayed 1 night in Sep 2023

2/10 Terrible

Bryon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairs to the 2nd floor were rickety and separated from the wall as you climbed them. The tile outside the rooms were broken and separating from the floor. The room carpet was dirty, the drawers were broken, the bathroom door wouldn't close, the bathroom door knob was falling off, the shower head wasn't sealed to the wall. We didn't even stay. It was gross. The desk person offered to move us to a different room. We said no and found a better place to stay. Don't stay here. The place needs a lot of upkeep and repairs.
Stayed 1 night in Sep 2023

8/10 Good

ZoeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location traveling from any direction
Stayed 1 night in Oct 2023

2/10 Terrible

Mary, McKinney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom mirror had toothpaste spray all over it. Refrigerator leaked all over the floor. Very noisy interstate traffic. Dirty, broken couch.
Stayed 2 nights in Sep 2023

6/10 Okay

Howard

Disliked: Cleanliness, property conditions & facilities
Not very good Wyndham property!
Hot receptial
Looks like mold to me
Need a better way to patch wall.
Where’s the cover
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed a total of 4 days, ac filters needed to be cleaned and then prayed it would work. Called to the from desk, some came and poked buttons and then said I don’t know. No offer to switch us to another room or anything. I finally got it to work after resetting the breaker on the unit. Trash was never taken out or any follow up. I understand the eco part but taking trash out daily would be a cleaner and safer options. Breakfast consisted of two cereals, milk and granola bars, that’s not really what I expected! Room needs to be remodeled and effectively cleaned, pictured included.
Stayed 3 nights in Sep 2023

2/10 Terrible

Wendesen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So loud and room wasn't even clean, dirty sheets as well

10/10 Excellent

Ruffer

Liked: Cleanliness, staff & service, room comfort
Best part about this stay was the bed!! We both slept better than we have in a while and woke up rested like never before. There is noise from the highway but it wasnt to bad were both light sleepers and we passed out at 11 and woke up at 1045 rushing to get ourlt before check out lol. The room was very clean only thing i could see wrong is the carpet in the room could use a good cleaning and they need to fix the tiles on the outside walkway but other than that it was the perfect room for the night we needed it. Definitely would recommend just based on the beds lol.
Stayed 1 night in Aug 2023

10/10 Excellent

Anastacia, COMANCHE

Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Is good I recommend for staying
Stayed 1 night in Jul 2023

4/10 Poor

Jeanette

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I locked myself out of my room and they keyed my card without an ID and the lady at the desk had never seen me. Just gave me a key to any room.
Stayed 3 nights in Jun 2023

4/10 Poor

Kaley

Traveled with family
Disliked: Property conditions & facilities, room comfort
Would not stay again.
Overall the room was clean but the beds were not very comfortable. My biggest complaint was the noise! Right next to the highway and the walls were paper thin. Very loud room with the cars all night long. The toilet made a high pitch whistling noise after every flush. Sketchy people hanging around the parking lot and balcony areas. I wouldn’t leave anything is value in vehicles.
Stayed 1 night in Jun 2023

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness
Unclean, very unprepared for our 2 person stay.. Sketchy
Stayed 1 night in Apr 2023

8/10 Good

Joseph

Stayed 1 night in May 2023

4/10 Poor

Rebecca

Traveled with family
Disliked: Staff & service
Unhappy
We were there for 4 days and during that time they never cleaned the room, replaced the towels, emptied the garbage, or even asked us if we wanted them too.
Stayed 3 nights in May 2023

4/10 Poor

Emanuel

Liked: Staff & service, property conditions & facilities
Very noisy. Loud guests inside and outside. No towels.
Stayed 1 night in May 2023

2/10 Terrible

Louvenia

Disliked: Cleanliness, staff & service
I liked the place anyway
Stayed 7 nights in May 2023

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness
The room was clean. The carpet had some stains but otherwise was ok. The bathtub could use a mat because it was super slippery while trying to shower. Tub could use a refinish but otherwise the room was fine. Had to ask for a couple more towels, the highway is nearby so it could get a littlt loud but didn't really bother me. A few sketchy looking people around but not the motels fault. Decent stay for the money. Place looks a little run down in some areas but otherwise was fine to me.
Stayed 2 nights in May 2023

4/10 Poor

David

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Mark

Traveled with family
Disliked: Staff & service
The staff member was not friendly and didn’t have the room I booked available . The entry way had dirt and cigarette buds on the floor.
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Business traveler, Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place!
Stayed 1 night in Feb 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Stayed 1 night in Jan 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2022

10/10 Excellent

Richard

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
The woman that checked us in had an attitude with us. The door going into the room didn’t seal well and there were many bugs and crickets inside. The dresser was missing drawers. We just turned around and checked out and went somewhere else to stay.
Stayed 1 night in Oct 2022

2/10 Terrible

Marc

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager Vijay Patel gave away our room that we paid for ahead of time. Our flight was going to come in late to OKC, so we called ahead and let them know that we wouldn’t arrive until the following morning. He still gave our room away, and was completely rude about it. No sympathy, no apologies, nothing. I would not recommend anyone to stay there. The facility was nothing like in the picture shown on Expedia, the place was dilapidated, at best- it looked to be run by a Slum Lord, with sketchy people coming in and out, doing who knows what.
Stayed 3 nights in Sep 2022

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Linda

Traveled with family
Stayed 1 night in Sep 2022

6/10 Okay

Joseph

Served the purpose for an overnight stay
Crappy little hotel but all we needed was a cheap place to spend the night after an OU game so it served the purpose for us.
Stayed 1 night in Sep 2022