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Reviews of Hilton Garden Inn Oklahoma City Bricktown

3 out of 5
Hilton Garden Inn Oklahoma City Bricktown
328 East Sheridan Avenue, Oklahoma City, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cesar Reyes on 2024/5/13
Thank you for the 4-star review, William! We appreciate you staying with us and look forward to seeing you again.

10/10 Excellent

Kristopher

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Cesar Reyes on 2024/5/7
Thank you for the awesome review, Kristopher! We appreciate you staying with us and look forward to seeing you again.

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cesar Reyes on 2024/5/1
Thank you for the 4-star review! We appreciate you staying with us and look forward to seeing you again.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very comfortable and in walking distance to brick town!
Stayed 1 night in Feb 2024
Response from Gracie M. on 2024/4/24
We appreciate your feedback!

4/10 Poor

mary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We will not stay here again. I booked and paid on Expedia and when I arrived I was asked for driver license and credit card. My birthday was last week and all I had for a license was the renewal paper for my OK RealID, since the actual new one comes by mail. She said they couldn’t take that, company policy. I didn’t bring my passport to OKC and had no picture I’d. I said, I already paid, and she said oh well, you booked thru a third party. Why is that bad?. Finally my husband came and had a picture I’d, why that works I don’t know his name wasn’t n reservation or card. We were given a room with a view of the roof a/c, coincidental??? Room was a little run down. No down comforter. Had to use valet pkg and it was all by text supposedly. Took over 15 minutes for car to come 20 yards. Won’t be staying there for this price plus valet parking cost.
Stayed 1 night in Apr 2024
Response from Gracie M. on 2024/4/7
Mary, thank you for your feedback. All Hiltons require a physical photo ID upon check in. We apologize for the inconvenience this caused you. We would also like to refund your valet for the wait time you experienced. You should expect it in 3-5 business days. Thank you for staying with us!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the top customer service. Safe, clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Veronica R on 2024/4/5
Hi William, Thank you for contacting us, we are glad we met your needs and expectations during your stay with us! We hope to see you again soon.

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gracie M. on 2024/3/27
Thank you for your feedback!

8/10 Good

Robert K

Traveled with family
Liked: Cleanliness, staff & service
Better maintenance of elevators needed
Stayed 2 nights in Mar 2024
Response from Delaney on 2024/3/19
Robert, I am sorry about the elevator issues you experienced during your stay. I hope you give us another chance the next time you visit Bricktown.

10/10 Excellent

Kris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and friendly/efficient staff!
Stayed 1 night in Mar 2024
Response from Gracie M. on 2024/3/13
Thank you for your feedback!

10/10 Excellent

Steve

Stayed 2 nights in Feb 2024
Response from Gracie M. on 2024/3/20
Thank you for your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gracie M. on 2024/2/14
Thank you for your feedback!

10/10 Excellent

Darcy

The lobby with restaurant and bar are so nicely done and very comfortable.
Stayed 1 night in Feb 2024
Response from Delaney on 2024/2/12
Darcy, thank you so much for taking the time to give us feedback! I'm so glad you enjoyed your stay! We hope you come back to visit us again soon!

10/10 Excellent

Delaney

Stayed 2 nights in Feb 2024
Response from Gracie M. on 2024/3/20
Thank you for your feedback!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible
Absolutely horrible, employee front desk rude and aggressive. Caught in lies. Tried to double my charge. Valet parking only and charges you $34. Room was small for upgraded...tv was unplugged. Ac was loud. Still dealing with them having to wait till monday to talk to manager
Stayed 1 night in Feb 2024
Response from Veronica R on 2024/2/11
Hi, thank you for contacting us. I am disappointed to hear that we did not meet your expectations. If there is anything I can do for you at this time, please let me know.

8/10 Good

Brent

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Delaney on 2024/2/12
Brent, we are pleased that you enjoyed your stay with us! We hope you come visit OKC again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Response from Delaney on 2024/2/12
Amanda, we are so happy that you enjoyed your time at our property! We hope you come stay again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Delaney on 2024/2/12
We are so glad you enjoyed your stay with us!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Delaney on 2024/2/12
Bill, we are so glad you enjoyed your stay with us! We hope you come back to visit OKC again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Delaney on 2024/2/12
Robert, we are so glad that you enjoyed your stay with us. We hope you come back to visit OKC again soon!

2/10 Terrible

Corey

Stayed 1 night in Feb 2024
Response from Veronica R on 2024/2/3
Hi Corey, thank you for contacting us. We are very sorry to hear that we did not meet your expectations. We hope you can give us another opportunity to make it right. If there is anything we can do at this time, please let us know.

10/10 Excellent

Lou

Stayed 3 nights in Jan 2024
Response from Gracie M. on 2024/3/20
Thank you for your feedback!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Jan 2024
Response from Veronica R on 2024/2/3
Hi Liz thank you for contacting us. We are glad to hear we met your expectations; we hope to see you again soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Veronica R on 2024/2/3
Hi, thank you for contacting us. We are glad to hear we met your expectations; we hope to see you again soon!

4/10 Poor

Fernando

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Veronica R on 2024/2/3
Hi Fernando thank you for contacting us. We are sorry to hear that we did not meet your expectations. We hope you give us another opportunity to serve you, if there is anything we can do at this time please let us know.

10/10 Excellent

Loyd

Stayed 1 night in Jan 2024
Response from Veronica R on 2024/2/3
Hi Loyd , thank you for your contacting us. We are glad we met your needs. We hope to see you again soon!

8/10 Good

rigoberto

Traveled with family
Liked: Cleanliness, staff & service
Bueno
Esta bien el hotel sólo unos detalles en la limpieza pero el inconveniente es que solo funciona 1 elevador y es muy tardado subir y bajar y demasiada gente
Stayed 1 night in Jan 2024
Response from Veronica R on 2024/2/3
Hola Rigoberto, gracias por contactarnos. Lo sentimos por la inconvenencia de los elevadores. Esperemos que nos de otra oportunidad!

6/10 Okay

Patricia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs help
In no way does my review reflect the service of the employees at this location. They were are very nice and helpful. Now to this review: our room had no hot water in the shower, fortunately, maintenance came and fixed this. There was only 1 working elevator of the 3 until our 3rd day when they were all broken, which is a problem should you be disabled in any way or have a lot of luggage. The bed was not comfortable at all. I do a lot of traveling and this is probably one of the most uncomfortable beds I’ve been on. The location is great, the staff is lovely, and the lobby and sitting area is very nice. The rest needs some TLC immediately.
Stayed 4 nights in Jan 2024
Response from Veronica R on 2024/2/3
Hi Patricia, Thank you for contacting us. We appreciate your comments, we hope the next time you find yourself in OKC you give us another try!

6/10 Okay

Dorlisa

Business traveler
Liked: Cleanliness, staff & service
Water would not go above midway between cold and hot on the shower. :(
Stayed 2 nights in Jan 2024
Response from Delaney on 2024/2/12
Dorlisa, I am so sorry about the issue with the hot water during your stay. We appreciate you taking the time to leave us this feedback. I will address the water issue with our team. We hope you give us another chance the next time you are in town. Thank you!

6/10 Okay

Misty

Liked: Room comfort
Left early for weather, but glad because hotel was down to one elevator and was a long wait to go anywhere.
Stayed 2 nights in Jan 2024
Response from Delaney on 2024/2/12
Misty, I am sorry about the long wait times you had due do our elevators being down. We have been working hard to solve the issue. We hope you give us another chance the next time you are in Bricktown

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Veronica R on 2024/2/3
Hi Aaron, Thank you for contacting us. We apologize for the not meeting your expectations. We hope the next time you find yourself in OKC you give us another opportunity to serve you.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Jan 2024
Response from Delaney on 2024/2/12
Lora, we are so glad that you enjoyed your stay with us! We hope you come back to visit again soon!

10/10 Excellent

Brett E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and staff
Stayed 1 night in Jan 2024
Response from Delaney on 2024/2/12
Brett, I am so glad that you enjoyed your time at our hotel! We hope you come back again soon!

10/10 Excellent

Quent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Delaney on 2024/2/12
Quent, we are so glad that you enjoyed your stay with us! I hope you get to come back to visit again soon!

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Delaney on 2024/2/12
Karen, we are so glad you enjoyed your stay! We hope you come back to visit Bricktown again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Delaney on 2024/2/12
We are so glad that you enjoyed your stay with us!

2/10 Terrible

Shanita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Search For Better
Very uncomfortable bed. Dirty hallways with sewage ranked smell. Very poor customer service from time of entry until day of departure. Never again
Stayed 1 night in Dec 2023
Response from Delaney on 2024/2/12
Shanita, I am so sorry about the experience you had at our location. This is not the standard we strive to achieve. I will talk with my team about your feedback. Thank you for taking the time to share.

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from Delaney on 2024/2/12
Travis, we are so glad that you enjoyed your stay with us! We hope you get to come back to Bricktown again soon!

8/10 Good

Wumairehan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Delaney on 2024/2/12
Christopher, we are so glad you enjoyed your stay with us! We hope you come back to visit us again soon!

6/10 Okay

Stan

Stayed 2 nights in Dec 2023

8/10 Good

Monty

Traveled with family
Liked: Amenities
Just cool
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gracie M. on 2023/11/29
Thank you for your feedback!

2/10 Terrible

LaQuesha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor I was on smelled like a sewer backup. When asking the front about the smell and possibly moving rooms was told it would be checked out. Needless to say it never was.
Stayed 1 night in Nov 2023
Response from Gracie M. on 2023/11/29
Thank you for your feedback! We are sorry moving rooms was an inconvenience.

10/10 Excellent

Jerry

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
When it came time to leave I called for my car but it still took over 30 min to get my car from valet
Stayed 2 nights in Nov 2023
Response from Gracie M. on 2023/11/21
Jerry, thank you for your feedback. We apologize for the wait time on valet, please feel free to reach out to us if there is anything we could do make up for it.

2/10 Terrible

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked this restaurant because it included breakfast (at the time I booked it). The person in front desk told me she couldn't see that and didn't want to do anything about it. I ended up paying for my breakfast and the lady was rude and was not cooperative. Very disappointed knowing I could have book a cheaper hotel with buffet included.
Stayed 2 nights in Nov 2023
Response from Gracie M. on 2023/11/21
Daniel, thank you for your feedback! We are sorry breakfast was an inconvenience.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Would come back!
Stayed 1 night in Nov 2023
Response from Gracie M. on 2023/11/3
Artem, thank you for your feedback. We hope you visit again soon!

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Veronica on 2023/11/2
Thank you for choosing to stay with us! We are glad you enjoyed your stay

8/10 Good

Cheryl

Stayed 2 nights in Oct 2023
Response from Gracie M. on 2023/11/21
Cheryl, thank your for your feedback!

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from Delaney on 2023/10/30
Erin, we are so glad that you enjoyed your stay with us! We hope you come visit Bricktown again soon!