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Reviews of Extended Stay America Select Suites - Oklahoma City - West

2.5 out of 5
Extended Stay America Select Suites - Oklahoma City - West
4300 West I-40 Service Road, Oklahoma City, OK

Reviews

6.8
Rating 10 - Excellent. 136 out of 450 reviews" "
Rating 8 - Good. 106 out of 450 reviews" "
Rating 6 - Okay. 67 out of 450 reviews" "
Rating 4 - Poor. 51 out of 450 reviews" "
Rating 2 - Terrible. 90 out of 450 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

carrie

Liked: Property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine especially for the price.
Stayed 8 nights in Dec 2023
Response from Hotel Management on 2023/12/18
Dear Lisa, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We are delighted you enjoyed your stay and that we were able to exceed your expectations all for a great price. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

2/10 Terrible

Halle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Keya

Stayed 4 nights in Oct 2023

2/10 Terrible

Veronica

Disliked: Staff & service
I booked my trip last minute since im traveling. I got to the hotel after 11pm and the front office was closed. I followed their procedure and still no one. I called hotels.com and they said they were going to call someone, but no one showed up. I ended having to buy another room at a different hotel. ALSO, im still waiting on my refund from hotels.com!!! Seems they are taking their time to refund me.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2023/10/15
Dear Veronica, Thank you for sharing your concerns. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will take appropriate measures with our team members and train them to handle such situations better. Please note that financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. Please don't hesitate to reach out to us at the hotel if you have any further queries. Thank you for taking the time to leave this review; we wish you all the best for your future travels.Sincerely,Hotel Management

4/10 Poor

Devonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very low end. Not worth the rate I paid.
Stayed 1 night in Sep 2023
Response from Hotel Management on 2023/10/3
Dear Devonda, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management

6/10 Okay

Tony

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for what it was
While there were some hiccups, the staff and management were quick to resolve issues. The staff are really lovely people and I enjoyed chatting with the various folks staying here. The hotel is dog friendly and they loved my pup!
Stayed 4 nights in Jun 2023

4/10 Poor

Shelly

Liked: Cleanliness
Disliked: Staff & service
Lots of people hanging out in the parking lot — all hours of the night. Never saw another person working after the night I checked in. I left the hotel between 9:30-10:00 each morning and no one around.
Stayed 4 nights in Jun 2023
Response from Hotel Management on 2023/6/7
Dear Shelly, Thank you for being our guest and leaving your valuable feedback. We always want our guests to have the best time with us and strive to provide seamless services and accommodations. Therefore, we regret this impacted your experience and apologize for the troubles. While we know this does not change what transpired, we will shae your concerns with the appropriate individuals to ensure a more fulfilling stay for future guests. Thanks again for choosing us, and we hope to welcome you back for the the seamless hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and peaceful
Stayed 2 nights in Mar 2023
Response from Hotel Management on 2023/3/22
Dear Christi, Thank you for taking the time to review our Extended Stay America. We are pleased to know your overall stay was satisfactory. Having to stay in a friendly and peaceful environment is what we all deserve when we are away from home and our busy daily schedule at work. It was a pleasure to host you, and glad you had the time you deserved in our hotel. We hope your next travel will bring you back to us.Sincerely,Hotel Management

2/10 Terrible

Benjamin

Stayed 1 night in Mar 2023

6/10 Okay

Rhonda

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

2/10 Terrible

Anggara

Disliked: Cleanliness, property conditions & facilities
This was clean 5 years ago. Now it should be named Woodskunk Suites. Weed smell from the lobby up to the 4th floor. The entitled dog people are everywhere with their dog barking all the time. I was lucky to get room with only dog hair balls on the floor. My friend change room twice and still got room with roaches and smell of dog piss.
Stayed 8 nights in Sep 2022

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people closed to everything
Stayed 1 night in Jul 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on 2022/7/7
Thank you so much for your wonderful rating and review, Yolanda!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing Stay
The halls of the property smelled of smoke on all levels and in the stairwells even though it was advertised to be smoke free. We stopped for the night after driving nearly 1000 miles and just wanted a good night's sleep on a comfortable bed. Unfortunately we didnt get that as there must be no insulation between floors and the group above us had a child that ran back and forth in their room for hours and we heard every stomp.
Stayed 1 night in Jun 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on 2022/7/7
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.

2/10 Terrible

Mari, NORCROSS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no ice machine, only one entrance/exit, the walls/floor are very thin and you have to pay extra for everything (linen "exchange", dishes for the kitchenette, etc). There are also roaches and when I notified the front her response was "pest control" won't be out for a while. There is no pool nor an access to a pool although it was listed as such.
Stayed 5 nights in May 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 2022/7/7
We apologize that you did not enjoy your stay with us, Mari. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

2/10 Terrible

Claud

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintainance man came in while I was sleeping. Forced himself in, didn't knock. Froze all night because heater broken and no one came to fix. Front desk staff rude and ignore you because they have their friends by the front desk. Maid also came in to clean room while I was in shower because she thought I checked out. Staff was mean and yelled at us when we told them about workers walking in and broken heater. Sheets had stains. Found underwear under bed and baby bottle under bed too. Rust in shower. Curtains let alot of light in, couldn't sleep. Don't stay here unless you like being yelled at. Dogs barking all night. Huge dogs running up and down hallway. Didn't feel safe parking car there because many homeless walking around.
Stayed 1 night in Nov 2021
Response from Astrid -Guest Engagement Team - WoodSpring Suites on 2022/7/7
We appreciate your honest feedback and highlighting these concerning issues, Claud. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
Ghetto, ratchet, rude employees. They have roaches and ants. Laundry is raggedy. Pay more and go elsewhere.
Stayed 11 nights in May 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on 2022/7/7
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

8/10 Good

Kenosha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Came with a stove and a large refrigerator. That was a plus👍.. Great customer service. Thanks guys😬
Stayed 7 nights in May 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on 2022/7/7
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!

6/10 Okay

Morgan

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
There were a handful of people loitering around the property which was pretty uncomfortable as a female. Area is a bit sketchy
Stayed 1 night in May 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on 2022/7/7
Thank you for bringing this to our attention. We are so sorry for any uneasiness that you felt and will address these concerns with our team directly.

6/10 Okay

John

Business traveler
Disliked: Staff & service
good location
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 2022/5/9
Thank you for taking the time to rate your stay with us. We hope that you enjoyed our accommodations, and would love to welcome you back the next time you are in the area.

6/10 Okay

Karina

Traveled with group
Liked: Cleanliness, property conditions & facilities
The property was a nice place. The ac in my room was extremely loud it was hard to sleep with. We also did not like the morimg of check out how between the times of 9am and 9:30 someone from the front desk was going around banging litteraly banging on doors asking if we were going to check out or wanted more time. Check out time is at 11am and that is very unprofessional we were still alseep and they scared us. We had another room with friends and they said they did not open the door the first time and so that person went back around 10:45 and banging on the door to go check out. I am not sure i would stay therr again.
Stayed 2 nights in Apr 2022
Response from Sherice on 2022/4/28
sorry for your problem in your stay.

4/10 Poor

Tracy, Montrose

Business traveler
Liked: Staff & service
This property is just off the interstate and seems to have a very LARGE population of monthly rentals vs hotel/short stay guests. They say the property is a non-smoking facility BUT the entrance and hallways all REEK of smoke and marijuana. There is only one entrance and exit for the property which is through the front. All other doors are not accessible from the outside without alarms sounding. The front desk is only available until 7pm at night and they close the desk for shift changes so check-in/out is solely based on their schedule.
Stayed 7 nights in Apr 2022
Response from Sherice on 2022/4/28
sorry for your problem on your stay.

8/10 Good

Mikaylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Rachael

Disliked: Cleanliness, staff & service, room comfort
be glade it was only $60
attendant was asleep has to be woken up so there was a 15 minute wait before she came down and she was rude poop in the toilet hair all over the floor dirty towels no ce machine
Stayed 1 night in Apr 2022
Response from Sherice on 2022/4/25
sorry we didn't make your stay wonderful, we strive to make all guest happy, but your feedback helps us improve.

10/10 Excellent

DQuarion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DQuarion B
I would recommend this hotel everyone I that want to stay in this area. This is home away from home
Stayed 7 nights in Apr 2022
Response from Sherice on 2022/4/25
Thank you!

10/10 Excellent

ELIZABETH, Moses Lake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a late check in and the staff was great!
Stayed 1 night in Apr 2022
Response from Sherice on 2022/4/25
Thank You!

8/10 Good

Carrie

Traveled with family
Liked: Staff & service
It was okay. The walls seemed paper thin, did not get the best nights sleep. We were passing through and needed a place to sleep for the night. I would not stay at this location, we didn’t feel safe.
Stayed 1 night in Mar 2022
Response from Sherice on 2022/4/25
sorry you didn't feel safe.

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No breakfast, no coffee
Stayed 1 night in Mar 2022
Response from Sherice on 2022/4/25
Sorry we couldn't meet your standards.

2/10 Terrible

Desiree

Disliked: Staff & service, amenities, property conditions & facilities
I had rented the room for two nights but they only made my key for one night. The office area closed at 7pm. I had a problem with a drawer since they had a sink, stove and refrigerator i was looking for a fork, i pulled on a drawer not very hard and it started to come off but it would no longer stay up so it came completely off. The other drawer didnt open either so its like they were glued and im guessing many people tried opening the drawer and thats why it came off
Stayed 2 nights in Mar 2022
Response from Sherice on 2022/4/25
sorry about your experience, i hope you give us a chance to improve.

10/10 Excellent

Krysty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 2022/3/11
Thank you for taking the time to rate your stay with us. We are so happy that you enjoyed your time and would love to welcome you back the next time your travels bring you this way.

2/10 Terrible

Adebukola

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has roaches. The place was trashed unclean and drug addicts were all around the property. Police were called, staff was rude unprofessional and uncooperative. I did NOT stay at the property I asked for a refund because it was filthy and unsafe. Expedia still has not given my refund.
Stayed 1 night in Feb 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/2/4
Hello Adebukola. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.

10/10 Excellent

Levester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/2/4
We are so happy to see that you enjoyed your time with us, Levester! We truly appreciate you taking the time to rate us! Please come back to see us soon!

10/10 Excellent

Althea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 2022/2/1
Thank you so much for your excellent rating, Althea! We are so happy that you enjoyed your time with us, and would love to welcome you back again the next time your travels bring you this way!

6/10 Okay

Bruce

Stayed 1 night in Jan 2022

6/10 Okay

Patrick, San Diego

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Made a complaint to management about the person directly above me. There was continuous stomping & pacing back & forth well past 2am. Management response, It's a hotel. You should expect noise. True, but generally there is a quiet period from 10pm to 8am. Management did nothing as it continued the remainder of my stay, 3 more nights.
Stayed 1 night in Jan 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/12
Thank you for sharing your experience with us, Patrick. Please accept our sincerest apologies for the issues that you experienced with the noise levels during your time with us. One of our main goals is to provide a peaceful stay that feels like home and I'm so sorry that this did not happen. We value your feedback and will use to help us improve in these areas for all our future guests. We do hope that your future lodging experiences are wonderful ones.

2/10 Terrible

Ashten

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pillows, took 45 minutes of calling to even be let in to check in
Stayed 1 night in Jan 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/12
Hello Ashten. Thank you for taking the time to review your stay. We apologize that we did not meet your needs and are focused and committed to improving in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat
Stayed 7 nights in Nov 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/7
We are so happy to see that you enjoyed your time with us, Jennifer! We truly appreciate you taking the time to rate us! Please come back to see us soon!

2/10 Terrible

Mary

Traveled with family
Disliked: Property conditions & facilities
Terrible
It was terrible the service sucked and I didn’t even get to stay one nite as it was like I was in a psych ward I wasted 60
Stayed 1 night in Jan 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/7
We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.

4/10 Poor

Cynthia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The dogs barking, People fighting in the hallways all night and outside.
Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/7
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/7
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

6/10 Okay

Dejanique Cheadle

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2022/1/7
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

8/10 Good

BERNADETTE

Stayed 2 nights in Dec 2021

2/10 Terrible

CHRISTI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
We arrived around 9 PM and fronr desk was closed. Homeless people were everywhere outside. Finally had to call and have someone come from upstairs to check us in. Got to our room and bed was hard as a rock with 3 super thin pillows. We couldnt sleep for thw man in the hall yelling all night. Finally another guest called the cops at 5 AM and we left. Never again will we stay at one of these hotels.
Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2021/12/13
Thank you for taking the time to provide your honest feedback regarding your experience at our hotel. We sincerely apologize for the issues that you encountered during your stay. Our goal is to create a peaceful and comfortable stay, and can't apologize enough that this did not happen for you. We can assure you that we will address these concerns with our team so that we can improve the overall guest experience for all our future guests. We wish you all the best in your future lodging experiences.

6/10 Okay

KD

Business traveler
Disliked: Cleanliness, staff & service
Hard cardboard bed Dirty floors Hair in bathtub
Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2021/12/13
Hello KD. Thank you for taking the time to review your stay with us. We hate to see that you experienced these issues and that they impacted your time with us. We will make sure that we communicate these concerns with our housekeeping team for proper action and resolve. We wish you all the best in your future travels.

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Okay easy to access and even though next to a highway you couldn’t much noise and traffic. Staff was friendly. I would stay here again.
Stayed 2 nights in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2021/12/10
Thank you so much for taking the time to rate and review your stay with us, Mayra. We couldn't be more happy than to see that you enjoyed such a great stay with us! Thank you so much for allowing us to host you and we hope to see you again soon the next time your travels bring you this way!

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2021/11/22
Hello Nathan. Thank you so much for taking the time to rate your stay. We value the opinions of all our guests and are so happy that you enjoyed such a great time! Please come back to see us the next time your travels bring you this way!

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lot of road noise this stay. Also the people above me were awake and walking around very late. Neither of these were the problem of the hotel. More like my problem.
Stayed 1 night in Nov 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on 2021/11/18
Hello Steve. Thank you for taking the time to share your experience with us. We are so sorry for the issues that you had with the noise and for the impact that it had on your stay. We will work to improve in this area for all our future guests.