Overall felt like an aging, ill managed property of undermined potential with management hiring whomever they can pay the least and cut anything possible. Unprofessional staff at concierge. It was at least 80 degrees in the entire hotel and very steamy. The bathroom was small with a dirty bathtub, old marks in the basin, and a slow, very old shower. I expected better for a suite. The advertised skylight and glass elevator were marred by dysfunction: one elevator was out much of the time so down to one and again very steamy. What would have been a gorgeous lobby/dining area was ruined by again swampy heat and at least seven buckets collecting dripping water from the skylight and ceiling with accompanying wet floor signs in almost equal number. No room service except for a few hours after 5:00 either, and the restraint closed before 11:00. The positives were two exceptional staff members: the serving lady on the hot buffet and the brunch hostess at the podium checking room number before entry. Both were so warm, welcoming, kind and helpful. No one else seemed to want to be there.