The staff was friendly and were helpful the best they could be. We booked for a king bed with sofa bed, the original room didn't have the sofa bed. We got the room switched, and then in the new room, the sofa bed was broken. Both rooms, the blankets on the bed had weird burn holes in them. Looked like cigarette burns, even though it was supposed to be non smoking. The walls were gross looking, the peep hole in 1 room was stuffed with straw wrapper, the other rooms door was almost broken off. There was people right by the front door smoking cigarettes and Marijuana. It was just overall not great. The staff was trying to make it better, and they were super nice but it was everything else that just was not great.