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Reviews of WoodSpring Suites Odessa

2.5 out of 5
WoodSpring Suites Odessa
7051 Tres Hermanas Blvd, Odessa, TX

Reviews

6.8
Rating 10 - Excellent. 103 out of 387 reviews" "
Rating 8 - Good. 104 out of 387 reviews" "
Rating 6 - Okay. 72 out of 387 reviews" "
Rating 4 - Poor. 44 out of 387 reviews" "
Rating 2 - Terrible. 64 out of 387 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Sandy, the lady at the front desk, was amazing. He was kind, thoughtful, and courteous. She needs a raise!
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk Carmen very nice and professional. She’s always willing to help.
Stayed 7 nights in Apr 2024

8/10 Good

Marlen

Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good area near restaurants.
Stayed 9 nights in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always willing to help.
Stayed 1 night in Feb 2024

8/10 Good

Ms.

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is friendly.
Stayed 2 nights in Feb 2024

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Clean
Needs very clean bedsheets without stains and clean floors.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Feb 2024

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bedsheets
Bedsheets have stains. I had to sleep in it
Stayed 2 nights in Jan 2024

6/10 Okay

Ana

Business traveler
Liked: Amenities
Disliked: Staff & service
Siempre agua fría, tenía que dejar corriendo el agua por mucho tiempo para que me saliera agua medio tibia.
Stayed 4 nights in Jan 2024

8/10 Good

Abigail

Stayed 1 night in Jan 2024

4/10 Poor

Nyoka

Stayed 3 nights in Jan 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had problems with my room key and waiting up to an hour for someone to come to the front desk to be helped out. Wouldn’t recommend this place unless you’re desperate to find a place to stay.

6/10 Okay

Shenidra

Stayed 2 nights in Jan 2024

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WoodSpring
No particular complaints. It was clean and comfortable. The key cards are known to quit working so be careful leaving your room after hours.
Stayed 1 night in Jan 2024

4/10 Poor

troy

Business traveler
Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Rhett

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Decent property in an weird city
Stayed 1 night in Jan 2024

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just clean properly
Not clean room was busted on bathroom door kt smelled really bad like cigarettes
Stayed 4 nights in Dec 2023
Response from Woodspring Suites Odessa on 2024/1/5
Dear Alex,Thank you for sharing your feedback. We sincerely apologize for your experience. We strive to provide exceptional service, and we regret that we fell short of your expectations.Sincerely,Woodspring Suites Odessa

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from Woodspring Suites Odessa on 2024/1/5
Thank you for your stay. We hope to have you back again!

2/10 Terrible

Alan

Business traveler
Disliked: Cleanliness, staff & service
CallI customer service they haven’t done anything
Stayed 7 nights in Dec 2023

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shanekia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Woodspring Suites Odessa on 2024/1/5
Thank you for your stay. We hope to have you back again!Best.Woodspring Suites Odessa

6/10 Okay

Adalia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Way Opinion
The stay at this location, wasn't the best. The AC/Heater unit went out in the room, and we also ended up not having any working outlets. The lady at the front desk, did give me the box fan to use, however it didn't last long since the electric in the room wouldn't work. She was the only good thing about this hotel, with her being understanding and willing to help no matter what the time is, she was calling people trying to get the issue resolved. She tried to move rooms, but all were booked. There could be a lot of improvements made in total with the building such as bed, bathroom, cleanliness etc.
Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did Not Have Hot Water We Had To Shower With Cold Water They Did Not Know What Was Going On When I Went To The Front Desk To Ask
Stayed 4 nights in Nov 2023

4/10 Poor

Alejandro

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Allison

Stayed 1 night in Nov 2023

10/10 Excellent

Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Vanessa

Stayed 7 nights in Oct 2023

10/10 Excellent

Perla

Stayed 1 night in Nov 2023

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Jimmy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a lot of noise from upstairs.
Stayed 1 night in Sep 2023

4/10 Poor

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is RUDE and it was hard to get anything
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's great for the price. I enjoy staying here.
Stayed 1 night in Sep 2023

10/10 Excellent

Moriah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that they would not let my Uber come to my room to deliver my food then they did notify me the front desk that they had it sitting there I have to call my Uber eats they told them I went down to pick and would not give me my food intill I put on a shirt also the a/c did not work that well they had no lotion soap conditioner and shower supplies
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Dennis on 2023/8/14
Thank you for reviewing our hotel, i apologize for not exceeding your expectations, I will certainly share your score with our team, and treat this as a training opportunity.

2/10 Terrible

Erick

Business traveler
Disliked: Staff & service
Had a really bad experience, no staff to check in were there for more than 15 min. Had to rebook another hotel.
Stayed 4 nights in Jul 2023

4/10 Poor

Rodolfo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad Choice
I was going to stay a whole week but ended up staying 5 days. The room comes with a kitchen but you have to buy pots,pans etc. Who travel and Carrie's pots and pans utensils etc. Then they only give you 2 towels & they'll clean the room every other week after you've been there for 3 weeks I said I'll only be her 1 week so that means they won't clean it then. They said nope ,plus you have to be throwing out the trash to the dumpsters. Once you walk in it smells like they were doing a crawfish boil. Since the check in window,elevator and all the way to where you room is.Found some roaches in the restroom. It was my first and last time staying there. AThey say free wi-fi but it doesnt work you have to pay to get the better service.And they won't refund you.
Stayed 6 nights in Jul 2023

6/10 Okay

Annette

Liked: Cleanliness
Disliked: Staff & service
Paid for via Expedia. Front desk closes at 11 pm Instructions to call on provided phone to check in. Other folks in front of me with key issues. Called number provided and it just rang and rang for over 45 minutes. Finally, someone showed up, then no keys would work - system issues. Was walked to room - Master key opened. Could not return to.car as no keys working. Room clean - no shampoo provided - couldnt go to car to get shampoo as no key. Only stayed one night - that was the plan anyway.
Stayed 1 night in May 2023

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities
Sucked
Stayed 1 night in May 2023
Response from Chelsea, General Manager on 2023/5/10
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Odessa.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Dawn

Stayed 1 night in Apr 2023
Response from Chelsea on 2023/4/21
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Odessa.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Glynn

Love This Place
The staff is amazing at this Hotel, especially Sandi, She knows her stuff and has my paperwork ready before I even get to the desk so we can get sign and move on with our day! Always clean and welcoming!
Stayed 1 night in Apr 2023
Response from Chelsea on 2023/4/21
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Odessa.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.