Upon arrival at the hotel — after a long journey and with a confirmed reservation in hand — I was informed that the property was overbooked and could not honor my booking. Shockingly, neither the hotel nor Expedia made any attempt to contact me in advance to notify me of this situation. There was no email, no phone call, no alternative arrangements proactively offered. This is not just an oversight — it is a clear breach of contract and a total collapse in operational competence.
Worse still, I was forced to accept a last-minute relocation to a different hotel, which was of demonstrably lower quality and in a less desirable location. This disrupted my itinerary, wasted my time, and significantly impacted the quality of my trip — both personally and professionally.