Exterior

Reviews of Residence Inn by Marriott Berkeley

4 out of 5
Residence Inn by Marriott Berkeley
2121 CENTER STREET, Berkeley, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 221 reviews" "
Rating 8 - Good. 45 out of 221 reviews" "
Rating 6 - Okay. 11 out of 221 reviews" "
Rating 4 - Poor. 9 out of 221 reviews" "
Rating 2 - Terrible. 8 out of 221 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Heshan city

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 2024/4/20
Your five-stars mean the world to us, Thomas! Thank you and we're excited for the opportunity to host you again.

8/10 Good

killian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pull out sofa bed could be made more uncomfortable, only with an extreme effort. otherwise room was nice and staff friendly
Stayed 1 night in Apr 2024
Response from HotelMgmt on 2024/4/12
Thank you for staying with us at the Residence Inn By Marriott Berkeley, Killian, and for your high score! We regret that your stay wasn't as comfortable as we aim for, and your feedback is appreciated. Please think of us when your travels bring you back to Berkeley!

6/10 Okay

Conchita

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 2024/4/29
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

8/10 Good

Meng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I attended a conference on the UC Berkeley campus and needed a place to stay. This hotel was extremely convenient allowing me to walk to campus. Valet service was easy and the front desk clerks were nice. My family accompanied me and we were able to stay in a spacious suite. The beds were comfy and the amenities were great for the family. There is a small Target store very close by for last minute items or snacks. My only complaint is that the water pressure in the shower was extremely poor for such a nice room.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 2024/4/9
It's wonderful to know that you found so much to love about your stay with us at the Residence Inn By Marriott Berkeley, Meng! Thank you for your kind remarks about our excellent location, attentive service, and roomy, well-appointed accommodations. Our team will address your concern about the water pressure. We hope your plans bring you back soon!

10/10 Excellent

Thi, Fountain Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 2024/3/24
Knowing you had a wonderful stay is truly gratifying! Thank you, Thi, and we eagerly await your next visit.

8/10 Good

Daniel

Liked: Cleanliness
Response from Hotelmgmt on 2024/3/3
It was wonderful having you here, Daniel, and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

10/10 Excellent

JOWENA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from HotelMgmt on 2024/2/29
Earning your perfect score made our day, Jowena! Thank you for choosing the Residence Inn By Marriott Berkeley. We hope to welcome you back soon!

10/10 Excellent

Dierch

Liked: Amenities, property conditions & facilities
Great accomadations. Breakfast was great. Loved the bed! 2tv a huge plus
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 2024/2/10
We’re glad you found so much to love about your stay with us at the Residence Inn By Marriott Berkeley, Dierch! Thank you for your excellent review. We hope you’ll make plans to relax with us again soon!

10/10 Excellent

DAVID, San Francisco

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 2024/3/20
Thank you for your five-stars, David. We look forward to your return and hope it's soon!

8/10 Good

Fabian Francesco

Traveled with family
Liked: Cleanliness, staff & service
Exorbitant charge for parking - parking should be free for hotel guests. The extra bed (couch sofa) should have been made up The staff was kind and efficient
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/2/2
Thank you for choosing the Residence Inn By Marriott Berkeley for your recent visit, Fabian! Our team will be overjoyed when we share your comments with them. Please know that Berkeley is a “pay-to-park city” and our rates are lower than most other hotels in the area. We appreciate your input and we hope you'll return soon!

10/10 Excellent

NiNi2019

Stayed 4 nights in Jan 2024
Response from Hotelmgmt on 2024/2/5
Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Hotel was great! Awesome location and fantastic amenities. But the door lock was broken and so we had to move rooms and were delayed by 30min to get to our room. But Lilly at the front gave us a bottle of wine and snacks so that really helped! And btw the rooftop bar is fantastic!
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/1/17
Although we regret that your initial accommodations were not reflective of our high standards, it's wonderful that Lilly was able to relocate you and make things right! Thank you for sharing your experience with us. We appreciate your high score and we hope you'll return soon to the Residence Inn By Marriott Berkeley!

10/10 Excellent

Katherine

Stayed 5 nights in Dec 2023
Response from Hotelmgmt on 2024/1/2
It was a pleasure to have you as our guest, Katherine, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Donte

Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 2023/12/30
It was a pleasure to have you as our guest, Donte, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a god location.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2024/1/2
It was a pleasure to welcome you to the Residence Inn By Marriott Berkeley, James! Thank you for your fantastic review. We hope your plans bring you back soon!

2/10 Terrible

Irma

Stayed 1 night in Dec 2023
Response from Hotelmgmt on 2023/12/23
Irma, we strive to make each stay a memorable one, so it's disappointing to learn that we missed the mark on this occasion. We hope that you allow us the opportunity to provide you with an improved experience in the future.

10/10 Excellent

mariam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
Room was very clean and looks new. Breakfast had variety items to choose from. Very friendly and professional staff and parking valet personal, Hotel was very close distance to UC Berkeley. I will definitely recommend this Hotel to family and friends.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 2023/12/20
Mariam, we can’t think of a more wonderful review! Thank you for staying with us, and for highlighting our delicious breakfast, caring team, fantastic location, and commitment to cleanliness. It was a pleasure serving you and we hope your adventures bring you back soon to the Residence Inn By Marriott Berkeley!

10/10 Excellent

Julio

Stayed 1 night in Dec 2023
Response from Hotelmgmt on 2024/1/8
Thank you for the five-star rating, Julio! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Junghee

/
Stayed 4 nights in Nov 2023
Response from Hotelmgmt on 2023/12/18
Your five-star rating means everything to us, Junghee! Thank you and we look forward to welcoming you back.

10/10 Excellent

Jose

Stayed 7 nights in Nov 2023
Response from Hotelmgmt on 2023/12/18
Thank you for your five-star rating, Jose! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Holly

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location! But the room had a strong foul odor.
Stayed 3 nights in Nov 2023
Response from HotelMgmt on 2023/11/30
It’s great to know that our fantastic location pleased you, Holly! We regret, however, that your room wasn’t fresh and welcoming, as we understand how important that is. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. Please visit us again soon so we can work to change your impression of us.

10/10 Excellent

Jung Hun

Stayed 3 nights in Nov 2023
Response from Hotelmgmt on 2023/12/17
It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience soon.

10/10 Excellent

chengjin

Stayed 2 nights in Nov 2023
Response from Hotelmgmt on 2023/11/28
Your perfect rating means a lot to us, Chengjin. Thank you and we hope to see you back soon.

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 2023/11/22
Thank you for your top score, Beverly! We look forward to your next stay with us at the Residence Inn by Marriott Berkeley.

10/10 Excellent

monica

Stayed 1 night in Nov 2023
Response from Hotelmgmt on 2023/11/22
It's exciting to learn that you had a great stay! Please revisit soon, Monica!

10/10 Excellent

Ha-Yovel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on 2023/11/4
Thank you for honoring us with a perfect score, Ha-Yovel! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked our room. One reason was the great view.
Stayed 3 nights in Oct 2023
Response from HotelMgmt on 2023/11/9
Russell, we love hearing from happy guests! Our spectacular views are only one of the ways we work to surpass expectations, and your perfect score made our day. Please make plans to relax with us again soon at the Residence Inn By Marriott Berkeley!

10/10 Excellent

Shruti

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to campus.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 2023/10/30
Shruti, it's great to know that our convenient location proved helpful during your stay! Thank you for choosing the Residence Inn By Marriott Berkeley. We appreciate your perfect rating and we hope to welcome you back soon!

10/10 Excellent

Anya

Stayed 7 nights in Jun 2023
Response from Hotelmgmt on 2023/10/25
Anya, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Comfy bed. My only negative was my room was at roof level from another part of the hotel, so basically couldn’t open shades. But overall a great stay & will stay there again.
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on 2023/10/14
Thank you for choosing the Residence Inn by Marriott Berkeley for your recent stay! We're delighted to hear that you appreciated the cleanliness and comfort of your room, though we regret any disappointment you had with your view. Your input is valuable to us, and we look forward to making your next visit an even more enjoyable experience!

10/10 Excellent

Suzanne

Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/10/18
Earning five stars from you has made our day! Thank you, Suzanne, and it will be our pleasure to welcome you back.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we attended a concert at The Greek Theater in Berkley. This Hotel is only One mile from theater, easy and beautiful walk through Cal State Berkley University. I was surprised by the neighborhood, great little restaurants and bars within walking distance. I felt safe walking around neighborhood.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/9/29
It's terrific to know that our convenient location allowed you easy access to your destination, Roger! Welcoming you to the Residence Inn By Marriott Berkeley was a pleasure, and your perfect rating is appreciated. Please think of us when planning your next adventure!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and exceptionally kind
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 2023/9/26
Michele, we can't ask for better praise! Our team at the Residence Inn By Marriott Berkeley truly cares about our guests and they will be overjoyed by your feedback. Please make plans to visit us again soon!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in central Berkeley. Excellent breakfast to start your day off well. Wonderful rooftop restaurant/lounge.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/9/21
What a joy to know that your experience with us at the Residence Inn By Marriott Berkeley earned us your top score! Thank you for sharing your wonderful praise. We believe that a hearty, delicious breakfast is vital to a successful day, and we're glad you agree. Please think of us when planning your next getaway!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff was very helpful when I had a problem
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 2023/10/31
Martin, it’s great to hear that our staff assisted you promptly with your concerns. We aim to make each guest’s stay as smooth and enjoyable as possible. Thank you for recognizing their efforts, and we hope to welcome you back again soon!

8/10 Good

Chaeho

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 2023/9/20
Thank you for taking a moment to share your positive score, Chaeho! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, friendly service!
VERY friendly service at the front desk and the valet!
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 2023/9/20
Susan, we're so glad that our team's warm hospitality stood out to you throughout your visit! It was a pleasure welcoming you to the Residence Inn by Marriott Berkeley, and we hope you will make plans to stay with us again soon. Until then!

10/10 Excellent

John

Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/10/8
There is nothing better than earning five-stars from a valued guest, John! Thank you and we hope to see you again soon.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/9/9
Wesley, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 2023/9/9
Your five-star rating means everything to us, John! Thank you and we look forward to welcoming you back to the Residence Inn by Marriott Berkeley.

10/10 Excellent

jexon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/9/6
Jexon, your perfect rating made our day! Thank you for allowing us to welcome you to the Residence Inn By Marriott Berkeley. We hope you'll visit us again soon!

10/10 Excellent

santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to visit my daughter at Berkeley
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 2023/9/6
It's wonderful to know that our handy setting proved helpful, Santiago! We appreciate your perfect score for the Residence Inn By Marriott Berkeley. Please think of us when visiting your daughter in the future!

10/10 Excellent

Maricela

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to campus, felt clean and new and safe. We used Valet for fear of smashed windows.
Stayed 4 nights in Aug 2023
Response from Hotelmgmt on 2023/9/6
The security of our guests and their property is always our priority, Maricela, and we love knowing that you felt safe and relaxed while staying at the Residence Inn By Marriott Berkeley! Thank you for your fantastic score. We hope your plans bring you back soon!

4/10 Poor

Nirmal

Liked: Property conditions & facilities
Disliked: Staff & service
Worst
Housekeeping is terrible. Service is worst Zero out of 5 Only location is near Berkeley and I need kitchen room so I am continuing
Stayed 3 nights in Aug 2023
Response from Hotelmgmt on 2023/9/7
Nirmal, we are deeply disappointed to receive your comments. If you are still staying with us, please reach out to speak with our manager so we can directly address your concerns, as complete satisfaction is always our goal. We hope to change your impression of us.

2/10 Terrible

Mijin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Aug 2023
Response from Hotelmgmt on 2023/9/5
We regret that your stay was not what you anticipated, Mijin. We hope for the opportunity to welcome you back to improve your experience.

10/10 Excellent

Tanisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable for families
Stayed 1 night in Aug 2023
Response from Hotelmgmt on 2023/9/6
We're so glad that you found our terrific value helpful, Tanisha! Thank you for choosing the Residence Inn By Marriott Berkeley, and for your perfect score. We hope to welcome you back soon!

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay with a Couple of Snags
Overall we had a great time. There were a couple of hiccups here and there having mainly to do with front desk lack of communication. I found myself feeling like I was "bothering" them because I was feeling my way around. Trial and error, that type of thing. In my opinion, the staff needs to do more to explain how things work. Example: I was never informed that a key pass was needed for the elevator. The front entrance to the Berkeley, CA Residence Inn is a nightmare with all the traffic and almost NO signage identifying the hotel. I drove right past it - twice.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on 2023/9/2
Thank you for sharing your feedback, Laura! We're delighted to hear you enjoyed your stay overall, but we sincerely apologize for the service shortcomings you experienced. It's essential for our guests to feel informed and welcomed, and we'll ensure that our team provides clearer communication moving forward. We'll also review the signage outside the hotel to ensure a smoother arrival for our future guests. Please allow us to welcome you back soon and exceed your expectations in every way!

10/10 Excellent

suzanne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had almost 10 people staying for a reception. The room was very nice and roomy (suite), very comfortable bed. View from the window was the building next door but we weren't there for that, there was still lots of light. The only hitch was we were charged for some alcohol we didn't purchase but I'm sure that will be an easy remedy. The breakfast was fabulous!
Stayed 2 nights in Aug 2023
Response from Hotelmgmt on 2023/8/29
Thank you for choosing the Residence Inn By Marriott Berkeley for your memorable stay, Suzanne! We're so glad that our roomy, well-appointed accommodations and delicious breakfast stood out as highlights. Hopefully, the errant charge has been remedied, and we hope you'll think of us when planning future adventures!

10/10 Excellent

Gabriel, Waterloo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Residence inn was great. Only complain is the bed, which felt either old or too soft. But everything worked great. We had a mini-kitchen. Breakfast is included, and there's waffle makers! Every time I visit Berkeley I'll stay here.
Stayed 6 nights in Aug 2023
Response from Hotelmgmt on 2023/9/8
Gabriel, there's nothing quite like a fresh waffle to start your day! Thank you for letting us know how much you enjoyed staying with us at the Residence Inn Berkeley CA. We appreciate your feedback about the bed, as complete comfort is always our goal. We hope your adventures bring you back soon!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HotelMgmt on 2023/8/29
It's exciting to learn that you had a great stay! Please revisit soon, Brandi!