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Reviews of HYATT house Emeryville/San Francisco Bay Area

3 out of 5
HYATT house Emeryville/San Francisco Bay Area
5800 Shellmound Street, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Jamison on 2024/5/22
Hello Ronald, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at HYATT house Emeryville/San Francisco Bay Area!Best regards, Jamison

8/10 Good

Pilkyu

Liked: Cleanliness, staff & service, property conditions & facilities
Like the place but breakfast is little disappointing
Stayed 2 nights in May 2024
Response from Laura on 2024/5/20
Dear Pilkyu,Thank you for sharing your experience with us. Your feedback on breakfast is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

8/10 Good

Ghaith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Veronica on 2024/5/21
Hello Ghaith!Thank you for sharing the great star rating! We are happy that you enjoyed your stay with us at Hyatt House Emeryville/San Francisco Bay and thank you for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in the east bay
Stayed 2 nights in Mar 2024
Response from John on 2024/5/14
Hello Andrew,Thank you for posting this review of our Hyatt House Emeryville/San Francisco Bay Area. I am happy to see you like our hotel. I hope you can stay with us again soon.Best Regards,John

4/10 Poor

Hadi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The BART train tracks are right behind the building and if your room is on that side, the noise level from trains is relatively high.
Stayed 4 nights in May 2024
Response from Tania on 2024/5/17
Hi Hadi,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We are sorry that due to the issues you encountered with the noise from the trains that this stay fell short of your expectations. We would like to have the opportunity to address your concerns. Please contacts us on our social media site so that we can assist you further. We hope to hear from you soon.Warm regards,Tania

6/10 Okay

Melissa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We love the set up of the rooms with bedroom and small kitchen! There could definitely be updates made in the hotel, the carpet in the rooms and throughout the hallway is pretty gross. The food court across the street is so fun! It's pricey but the variety of delicious foods makes it worth it and it's so close, safe and clean. We find this to be an amazing location for visiting the Bay area. We got free parking with our stay which was amazing! Confused that they would even charge for parking in the first place considering they have a huge lot with tons of space but we really appreciated not having to pay for this ridiculous extra fee. It was a good time and we'd stay here again!
Stayed 2 nights in May 2024
Response from Tieysha on 2024/5/12
Hello Melissa,Thank you so much for your rating as well as your review. We are so pleased to know that loved the setup of our rooms with the small kitchens, free parking during your stay, and the convenience of being near variety of delicious foods We look forward to welcoming you back to Hyatt House Emeryville/San Francisco Bay Area in the future.Best Wishes,

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new and clean. It is close to the train station but you have to heave your luggage up a pedestrian bridge to get to it. Fyi if you arrive "after hours" the door facing the track is locked so you have to walk all the way around the property to get in.
Stayed 1 night in May 2024
Response from Lindsey on 2024/5/10
Dear Alison,Thank you for your review. We are happy to hear you enjoyed the cleanliness of our hotel. We are disappointed to hear that you had to walk around the property with your luggage. Your feedback has been passed on to our management team. We hope to welcome you again soon.Best Wishes,

6/10 Okay

Martha Areli Salas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I reserved a suite to accommodate my family’s stay while in town for the weekend. As we were traveling from out of state, we had delays at the airport. I called front desk staff to provide notification of our delay in efforts to keep our reservation. We arrived at the hotel close to 1:00AM with our toddler. We were all exhausted from our travels and were very much looking forward to settling in our room and getting much needed rest, specially my toddler. Tia handled our check-in. Unfortunately, she ensured we had a poor and disappointing experience at check-in. She was unprofessional, rude, unwelcoming, and unkind throughout our interactions. I was left feeling uncomfortable when asking simple questions such as ‘what floor is our room in’ as the responses were passive aggressive. I would have opted to pursue other hotel options had it not been past midnight with a toddler with me. I hesitated coming down to purchase water at the front desk as I did not want to interact with Tia given the unpleasant experience. We ended up meeting other staff the next day, all of who were nice and welcoming, specially house keeping staff. I talked to management in regards to my experience, and he graciously waived parking fees due to the inconvenience. While that was very kind of him, I am unsure I will return to this hotel in the future. My family and I shouldn’t have been treated poorly in the first place.
Response from Jamie on 2024/5/8
Dear Martha,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We sincerely apologize for the experience you faced during check-in. It is incredibly important to us that every guest feels welcomed and valued from the moment they arrive, it's disheartening to hear that we fell short in this regard during your stay. Your feedback is valuable to us, please know your feedback has been shared with our executive colleagues so that we may address this internally to ensure similar incidents do not occur in the future. Thank you for staying with us, we truly hope to have the opportunity to welcome you back as our guest in the future for an enhanced stay experience.Warm regards,Jamie

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the suit we stayed in. It was perfect!
Stayed 2 nights in May 2024
Response from Jamie on 2024/5/8
Dear Henry,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We were delighted to hear that you had an enjoyable stay experience. Thank you for staying with us, we hope to welcome you back as our guest on your future visits to the area!Warm regards,Jamie

6/10 Okay

Jeffrey

Traveled with pets, Traveled with family
Liked: Staff & service
Suitable for a short utilitarian stay (our floors were being redone and we needed a place nearby that took dogs). Breakfast was included, but was nearly inedible - mealy sausages, eggs premixed from a carton, frozen tater tots, and very weak coffee. We skipped it the 2nd day of our stay. Parking is self-parked for an unguarded not gated lot in a sketchy area known for car break-ins. Bar.restaurant was not open, except for breakfast. Pros: short walk to Trader Joe's and the Emeryville Public Market for decent food, and ez freeway access,
Stayed 2 nights in May 2024
Response from Jamie on 2024/5/6
Dear Jeffrey,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We appreciate your feedback in regard to our breakfast offerings, as well as our parking. This will be shared with our executive team for consideration for future enhancements to our facilities. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future.Warm regards,Jamie

10/10 Excellent

DAISY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rebecca on 2024/5/7
Hello Daisy,Thank you for your feedback and recent stay at Hyatt House Emeryville. It was our pleasure to welcome you. We hope to welcome you back.Warm regards,Rebecca

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Laura on 2024/5/6
Dear Noe,3Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

6/10 Okay

Donald

Disliked: Amenities
The room was nice. The breakfast absolutely cheap something i would expect at a 50 dollars a nute motel 6. Sad actually, you just know some management to cut costs goes super cheap on the. Breakfast fake eggs,fake bacon,frozen potatoes frozen pancakes, nothing cooked to order zero frills breakfast, i expected more for my 170 plus dollar nite there. I wont be back.
Stayed 1 night in Apr 2024
Response from Melinda on 2024/5/4
Dear Donald,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area for an improved stay that exceeds all expectations!Warm regards,Melinda

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice!
Stayed 3 nights in Apr 2024
Response from Shelly on 2024/5/4
Hello, Neil! Thank you for your five-star rating. We are delighted you found the hotel to be nice. Thank you for your loyalty to Hyatt and please let us know if we may be of further assistance. We look forward to welcoming you again as our guest. Warm Regards, Shelly

6/10 Okay

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Few staff available at check in, made it slow. No extras or amenities (i.e water bottle)
Stayed 1 night in May 2024
Response from Ana on 2024/5/3
Dear Bruce,We appreciate your valuable feedback. Thank you for staying with us while visiting Emeryville. We're sorry to hear the check-in process was slow. We'd like to discuss your experience further; please contact us via our Social or Chat platforms.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melinda on 2024/5/2
Dear Antonio,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area again soon!Warm regards,Melinda

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service all around!
Stayed 2 nights in Apr 2024
Response from Laura on 2024/4/29
Dear Dylan,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Kyaw

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfirtable stay
Stayed 1 night in Apr 2024
Response from Candace on 2024/4/29
Dear Kyaw,Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. We hope to welcome you again in the future at Hyatt House Emeryville/San Francisco Bay.Warm regards,Candace

4/10 Poor

Ishita

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They only serve breakfast and do not provide any other dining options. The biggest deal breaker was the girl at the front desk. She was unprofessional, rude and unhelpful. Needed a trolley to move our luggage and they did not have any available and she did not do anything to help us find one.. no apologies or concern. Would not recommend this place.
Stayed 2 nights in Apr 2024
Response from Laura on 2024/4/29
Dear Ishita,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on dining options and our customer service is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

6/10 Okay

Christina

Stayed 1 night in Apr 2024
Response from Shelly on 2024/5/18
Dear Christina! Thank you for the rating your stay with us. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Shelly

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Hyatt Housec format and have stayed at several locations
Stayed 1 night in Apr 2024
Response from Melinda on 2024/4/27
Dear Anna,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area again soon!Warm regards,Melinda

10/10 Excellent

Antonio

Stayed 1 night in Apr 2024
Response from Tania on 2024/5/17
Hello Antonio,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay, and we hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie on 2024/4/28
Dear James,Thank you for your great 5/5 rating for our Hyatt House Emeryville/San Francisco Bay Area! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

2/10 Terrible

Tanecia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Shelly on 2024/4/26
Dear Tanecia! We are thankful that you took time out to rate your stay experience with us. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards, Shelly

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Veronica on 2024/4/23
Hello Tao!Thank you for sharing the amazing star review! We are delighted to hear that you enjoyed your stay with us! Thank you for choosing Hyatt House Emeryville/San Francisco Bay! We hope to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Jae

Stayed 1 night in Apr 2024
Response from Betsy on 2024/5/11
Dear Jae,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Sudhir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located between SF and Berkley. Easy access to interstate. Nice view of bay bridge, SF downtown, far way golden bridge. Nice sunset view from hotel room. Trader Joe and restaurants near by. Breakfast was OK. Staff were great. Overall, great experience.
Stayed 4 nights in Apr 2024
Response from Dacia on 2024/4/18
Hi Sudhir,We are so pleased to learn that you had a great stay. Thank you for your stay feedback and the 5-star review. We hope to welcome you back for another great stay soon.Kind regards,

10/10 Excellent

Malay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for value
Stayed 1 night in Apr 2024
Response from Travis on 2024/4/17
Hello Malay!Thank you for taking the time to provide a review of our hotel. We are glad to hear you enjoyed your stay and look forward to welcoming you back again soon!Warm Regards, Travis

8/10 Good

Heathyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hyatt House on 2024/4/18
Thank you for your feedback. Please visit us again.

10/10 Excellent

dean

Traveled with family
Liked: Amenities
Won of the best
Stayed 1 night in Apr 2024
Response from Angela S. on 2024/4/16
Hello Dean,Thank you for taking the time to rate your experience. We are thankful you chose to stay at our hotel and appreciate your kind comment. We look forward to welcoming you back for another great stay!Best regards,Angela

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angela S on 2024/4/16
Hello Mark,Thank you for taking the time to rate your experience. We are thankful you chose to stay at our hotel and appreciate the five-star rating. We look forward to welcoming you back for another great stay.Best regards,Angela

8/10 Good

Keum Jong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angela S. on 2024/4/16
Hello Keum Jong,Thank you for taking the time to rate your experience. We appreciate your choosing to stay at our hotel and look forward to welcoming you back soon.Best regards,Angela

4/10 Poor

Victoria

The property was old and smelled bad. But it was very affordable for the price we paid. And the rooms were big, the pillows were soft and the bed was fine. The couch in our room showed signs of wear and tear with some frayed edges and housekeeping forgot to vacuum the couch to get rid of crumbs. The crumbs were left for the next visitor. (Yuck)
Stayed 1 night in Apr 2024
Response from Jamie on 2024/4/14
Dear Victoria,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We appreciate your comments about the affordability and size of our rooms. However, we are sorry to hear about the condition and cleanliness of the room you stayed in. This falls short of our standards, and we apologize for any discomfort this may have caused you. We'll review your concerns with our executive team to ensure that all rooms are property cleaned and maintained for our guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie

10/10 Excellent

Lory

Sounds from train was loud. Views of graffiti was unappealing
Stayed 1 night in Apr 2024
Response from Lindsey on 2024/4/14
Hello Lory,Thank you for your rating. We are sorry to hear that the train was loud and the sight of the graffiti was unappealing. I have passed your feedback on to our Management Team. We would love to host you again!Best Wishes,

10/10 Excellent

Syretta

Traveled with family and small children, Business traveler, Traveled with family
Liked: Amenities
Great customer service front desk room was very clean nice
Stayed 2 nights in Apr 2024
Response from Laura on 2024/4/10
Dear Syretta,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Travis on 2024/4/9
Hello Chuck! Thank you for taking the time to provide your 5-star review of our hotel. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future. Warm Regards,Travis

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was great, could walk there from the train station. Breakfast selection was great. Liked the white noise machine. The property is clean, but very dated. Shower water was only warm at night, though hot in the morning. Seemed to be no ice or vending machines on my floor, and limited snack/treat options in the lobby store. I arrived late, so would have appreciated more snack options and iced coffee drinks in the lobby fridge to buy in the morning.
Stayed 1 night in Apr 2024
Response from Travis on 2024/4/9
Hello Amber! Thank you for taking the time to write your review of our hotel. It's great to hear you enjoyed our breakfast selection and the white noise machine. Your feedback regarding our property and out snack selections is greatly appreciated and will be provided to our hotel's management team. We look forward to welcoming you back as our guest again in the future for a more enjoyable stay. Warm Regards, Travis

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the repeated reminders of the area being unsafe a bit overwhelming but the hotel itself was perfect and made us feel safe
Stayed 2 nights in Apr 2024
Response from Hyatt House on 2024/4/8
Thank you for your feedback. Please visit us again.

6/10 Okay

Arun

Liked: Cleanliness, staff & service
Rooms need to be sound proof, I stayed in room 612 and could hear everything from room 610, could not sleep well!
Stayed 2 nights in Mar 2024
Response from Betsy on 2024/4/2
Dear Arun,Thank you for your feedback and rating and thank you for your insight on your room. We are sorry about your experience and will be sure to address this with our management team. Please let us know if we may be of further assistance. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from John on 2024/4/24
Hello Michael,I am happy to see this score for our Hyatt House Emeryville/San Francisco Bay Area. Thank you for posting it. I hope to see you here again soon.Best Regards,John

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Melinda on 2024/4/18
Dear Shannon,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area again soon!Warm regards,Melinda

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun for families.
Stayed 1 night in Mar 2024
Response from Rebecca on 2024/3/27
Greetings Jeff,Thank you for your recent stay at Hyatt House Emeryville. It was our pleasure to welcome you. We are happy you enjoyed your stay. We hope to welcome you back.Warm regards,Rebecca

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Amtrak for travel and Public Market for food choices.
Stayed 1 night in Mar 2024
Response from Travis on 2024/3/26
Hello Jack!Thank you for taking the time to provide your review of our hotel. We are glad to know you enjoyed or location and food options. Come back and visit us soon! Warm Regards, Travis

10/10 Excellent

Addison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on 2024/3/24
Dear Addison,Thank you so much for your patronage and for the wonderful rating. We love hearing that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

6/10 Okay

Anand

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was okay, did not want to help. Was in rush for no reason. I have stayed at Marriot hotels for many years at a stretch now and service is better. Team could have been a bit courteous with my wife with physical incapabilities and her accommodation needs.
Stayed 1 night in Mar 2024
Response from Veronica on 2024/3/21
Hello Anand! Thank you for sharing your feedback with us. I am sorry to hear that your stay was not up to par, and that you did not receive the great customer service that we strive to provide our guests with. We also do our best to ensure that our guests needs are met, and I am sorry to hear that the staff was not more courteous to your wife. I will ensure to pass along your feedback to our executive management team as it does allow us the opportunity to improve our services. We do hope to welcome you back in the future to provide a better experience, so please feel free to contact us should you need any assistance.

10/10 Excellent

Siarhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Mar 2024
Response from Ana on 2024/3/14
Greetings Siarhei,We're glad to hear you enjoyed your stay. We hope to welcome you back the next time you visit Emeryville!

6/10 Okay

yan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the staff was rude and not helpful. we booked a large suite and our room was not ready by the time we arrived so they gave us a smaller room. called to ask to change back and they stated this is what we booked and ask us to pay extra to get the room we supposed to get. disappointed and would not use again since we know what we choose from the beginning from previous experience.
Stayed 1 night in Mar 2024
Response from Laura on 2024/3/11
Dear Yan, Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

2/10 Terrible

Michal, Krakow

Stayed 2 nights in Feb 2024
Response from Tieysha on 2024/3/9
Hello Michal,Thank you for your review. We are sorry to see that you did not enjoy your stay. Please reach out to us on our social or chat channels so that we may further assist.Best Wishes,

8/10 Good

Mariely

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ana on 2024/3/7
Dear Mariely,We appreciate your rating! Thank you for staying with us in Emeryville. We hope to welcome you back soon!

10/10 Excellent

Ashley, Stockton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast sucks
Stayed 1 night in Feb 2024
Response from Ana on 2024/2/26
Dear Ashley,Thank you for your feedback. It was a pleasure to have you as a guest during your stay in Emeryville. We are sorry to hear you did not enjoy your breakfast. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope you have a better experience the next time you visit!