My real rating would be 4.6 out of five for this hotel. I think the staff were great. The accommodation was great. The number of pools were great. The hotel architecture design, the food transportation the views all were great. I think the hotel requires a little bit of renovation, especially the shelves. I had two shelves in my room and one of them was completely loose the showers also, the Wi-Fi was great. The Internet was great everywhere. I wish there was an ATM in the hotel so I could have get some changes to be able to tip the staff. It was very hard to get changes specially Canadian dollar Changes The karaoke in the bar at the front of the Great Danielle, who was the bartender was great, Victor, Fidias, and Roman in the checking area in the lobby amazing Francisco gave me a ride at least to twice per day, he’s very kind and caring the pool on the fifth floor at the very end of the resort was also great. All the bartenders were great. The food and the snack was great. The pantry was amazing. The only other problem was the ride from the hotel to the beach and it’s not gonna be really pleasant. The roads that you gotta take to get there and I wish the beach bar was cleaner.