Exterior

Reviews of Hard Rock Hotel Vallarta - All Inclusive

4.5 out of 5
Hard Rock Hotel Vallarta - All Inclusive
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY

Reviews

8.4

Very Good

Rating 10 - Excellent. 522 out of 1006 reviews" "
Rating 8 - Good. 261 out of 1006 reviews" "
Rating 6 - Okay. 116 out of 1006 reviews" "
Rating 4 - Poor. 53 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very nice !
Stayed 2 nights in May 2024

8/10 Good

Charlenne

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

2/10 Terrible

Gary, Van Nuys

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super old property, food was terrible, after each restaurant you must go bathroom for sure.
Stayed 2 nights in May 2024
Response from Rocker on 2024/5/21
Dear GaryThank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately in all the aspect now. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Rocker on 2024/5/15
Dear Roman,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property over all was ok. Breakfast buffet was cold a couple days and it would take for ever for them to refill some of the items.
Stayed 3 nights in May 2024
Response from Rocker on 2024/5/15
Dear Shannon,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Response from Rocker on 2024/5/15
Hola Alan,Muchas gracias por su reseña; nos complace leer que esta estancia estuvo increíble y llena de emociones. Agradecemos saber que la calidad del servicio de nuestros rockeros hizo una visita única y con gusto compartiremos sus comentarios para seguir motivando a nuestro equipo a dar lo mejor.Sin embargo tambien tomamos en cuenta sus recomendaciones y seran dirigidas a los deparamentos pertinentes. ¡Reciban un saludo de todo el staff y será un placer recibirlos de nueva cuenta!¡Sigan Rockeando!“Esta reseña fue respondida en nombre de Gerencia General - Hard Rock Hotel Vallarta"

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gives great customer service and everyone is very friendly & helpful. We arrived on a Friday, and unfortunately by Sunday afternoon we got sick from something we had eaten. Other guest who came to the wedding got sick too :( We never left the property, we had all the meals there. It’s very important to extreme safety measures when handling/having food seating outdoors for the guests. It will be greatly appreciated
Stayed 4 nights in May 2024
Response from Rocker on 2024/5/12
Hello Leticia,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

4/10 Poor

Catherine

Traveled with partner
Disliked: Amenities, property conditions & facilities
Small property with nothing to do at night. One bar in evening. Shows at night were ok.
Stayed 2 nights in Apr 2024
Response from Rocker on 2024/5/12
Hello Catherine,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The shows were great
Stayed 2 nights in May 2024
Response from Rocker on 2024/5/9
Dear Nathan,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

4/10 Poor

Marzi

Traveled with family and small children
Liked: Cleanliness, staff & service
Very poor quality of food for all the restaurants! Three out of four people in our family got stomach issue and sick the second day we arrived for three days after!
Stayed 7 nights in Apr 2024
Response from Rocker on 2024/5/6
Hello Marzi,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

Feliciano

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Apr 2024
Response from Rocker on 2024/5/2
Dear Feliciano,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

2/10 Terrible

Jimmy Dean

Stayed 7 nights in Apr 2024

8/10 Good

Tarquino Salvador, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful beachfront property, could use some refreshing, the staff is amazing but stay away from the legendary club people they will not leave you alone even you asked them to do so. Restaurants are great food and drinks are always delicious.
Stayed 3 nights in Apr 2024
Response from Rocker on 2024/5/1
Dear Salvador,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately in all the aspect now. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Alicia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
we liked walking the beach, we enjoyed the pool area & we loved the activity team. the wait staff at the pool and Ciao were great. the Zen seemed a little up tight as we only wanted was some appetizers. we really enjoyed the Micheal Jackson tribute so good. sad we missed Bruno Mars. what we didn’t like was being told for room service of coffee would be 45 minutes so we just got our own. coffee in the room could have been better. overall we loved our stay at the Hard Rock!
Stayed 5 nights in Apr 2024
Response from Rocker on 2024/5/1
Dear Alicia,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately in all the aspect now. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Peter J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Excellent, pleasant stay with great experience and great staffs. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Rocker on 2024/5/1
Dear Peter,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Carmen Margarita

Stayed 3 nights in Apr 2024
Response from Rockstar on 2024/5/21
Hola Carmen,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"

6/10 Okay

Amir

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Rocker on 2024/5/1
Hello AmirWe are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

Andrew Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Vallarta Hard Rock, turned off by obnoxious Legendary sales representatives. Time to move on to new experience.
Stayed 7 nights in Apr 2024
Response from Rocker on 2024/4/28
Hello Andrew Thomas,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

Jose

Stayed 4 nights in Apr 2024
Response from Rocker on 2024/5/13
Hola Jose,Muchas gracias por su reseña; nos complace leer que esta estancia estuvo increíble y llena de emociones. Agradecemos saber que la calidad del servicio de nuestros rockeros hizo una visita única y con gusto compartiremos sus comentarios para seguir motivando a nuestro equipo a dar lo mejor.Sin embargo tambien tomamos en cuenta sus recomendaciones y seran dirigidas a los deparamentos pertinentes. ¡Tengan por seguro que nos vamos a esforzar mucho para alcanzar esas 5 burbujas que tanto nos encantan!¡Reciban un saludo de todo el staff y será un placer recibirlos de nueva cuenta!¡Sigan Rockeando!“Esta reseña fue respondida en nombre de Gerencia General - Hard Rock Hotel Vallarta"

6/10 Okay

Brian Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I left a package to be sent to my home in the USA with a concierge sitting up by the VIP lounge. This was on Thursday April 18 - the day we checked out. He was supposed to email me right away with the shipping charges and information. I've received nothing.
Stayed 7 nights in Apr 2024
Response from Rocker on 2024/4/23
Hello Mr. BrianThank you so much for the information, we are very sorry for all the situacion.We already talked with the concierge department and they already send the package to your address. Cordially,Customer Service

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff entertainment was excellent. The dining no reservations menu in each restaurant were wide and had lots of variety food was excellent.Definitely would return to the hard rock.
Stayed 7 nights in Apr 2024
Response from Rocker on 2024/4/21
Dear Tracy,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Christopher Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Rocker on 2024/5/12
Dear Christopher,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

ernesto

Stayed 3 nights in Apr 2024
Response from Rocker on 2024/5/6
Hola Ernesto,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"

10/10 Excellent

olga

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great location and convenient for visiting other places. I love the beats 💓
Stayed 5 nights in Apr 2024
Response from Rocker on 2024/4/15
Dear Olga,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Moises M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rocker on 2024/5/2
Hola Moises,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"

10/10 Excellent

Yadira

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock in Vallarta was amazing, Staff I was super friendly, lots of options for dinning. Beach front Hotel with amazing views.
Stayed 3 nights in Apr 2024
Response from Rocker on 2024/4/11
Dear Yadira,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older resort, but has a vibe you’re not likely to get anywhere else. Rock on!
Stayed 1 night in Apr 2024
Response from Rocker on 2024/4/10
Dear Derek,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Christopher, Biloxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a younger atmosphere
Stayed 3 nights in Apr 2024
Response from Rocker on 2024/4/9
Dear Christopher,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a number of great attributes: lots of variety on food, well marked food for allergies (thank you!), friendly staff and attentive service, lots of selection for restaurants, some fun shows in the evening, beautiful beaches and ocean views. Only downside (and this is on us for not doing more research) is this hotel if very loud. If you like a party vibe, this is the place for you. However, music is loud and goes until 11pm - midnight. If you are into more quiet atmospheres, we recommend you research other properties in the area.
Stayed 7 nights in Mar 2024
Response from Rocker on 2024/4/8
Dear Rockers,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Antonio Adalib

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in Mar 2024
Response from Rocker on 2024/4/8
Dear Antonio,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

4/10 Poor

DeAndra

Stayed 3 nights in Mar 2024
Response from Rockstar on 2024/4/28
Hello DeAndra,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Rocker on 2024/4/8
Dear Rebecca,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice resort, enjoyed our room amenities, and pools. We were disappointed by the food. It was okay just expected a higher quality of food for the price.
Stayed 4 nights in Mar 2024
Response from Rocker on 2024/4/4
Dear Grant,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Lyndsey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all-inclusive resort for the family. Staff was very attentive and sweet. Nice not to have to worry about reservations for dinners. Bali beds were excellent!! Did not love the sales pushes throughout our stay.
Stayed 6 nights in Mar 2024
Response from Rocker on 2024/4/3
Dear Lyndsey,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

cinthya anayansi perez

Traveled with family
Liked: Staff & service
Service was excellent, Menu and installations need it to be improved, it feels like an old hotel ,bathroom needs renovation, we could see mold on it.
Stayed 4 nights in Mar 2024
Response from Rocker on 2024/4/2
Dear Cinthya,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Yuriy Vladimirovich

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: good food, nice beach good for boogie boarding, not super crowded, jacuzzi in room, no hassle dining options that don’t require reservations. Cons: rooms are dated, noisy rooms (construction next door, a/c, people passing by), small balconies.
Stayed 6 nights in Mar 2024
Response from Rocker on 2024/3/31
Dear Yuriy,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rocker on 2024/3/31
Dear Patrick,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Victor Carrillo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal muy hamable
Stayed 5 nights in Mar 2024
Response from Rocker on 2024/3/28
Hola Victor,Muchas gracias por su reseña; nos complace leer que esta estancia estuvo increíble y llena de emociones. Agradecemos saber que la calidad del servicio de nuestros rockeros hizo una visita única y con gusto compartiremos sus comentarios para seguir motivando a nuestro equipo a dar lo mejor.Sin embargo tambien tomamos en cuenta sus recomendaciones y seran dirigidas a los deparamentos pertinentes. ¡Tengan por seguro que nos vamos a esforzar mucho para alcanzar esas 5 burbujas que tanto nos encantan!¡Reciban un saludo de todo el staff y será un placer recibirlos de nueva cuenta!¡Sigan Rockeando!“Esta reseña fue respondida en nombre de Gerencia General - Hard Rock Hotel Vallarta"

10/10 Excellent

Mariama

Stayed 2 nights in Mar 2024
Response from Rocker on 2024/4/18
Dear Mariama,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Mar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was super friendly and everything was a promise, we should come back soon. Thank you.
Stayed 3 nights in Mar 2024
Response from Rocker on 2024/3/25
Dear Mar,Thank you very much for all the kind words and the fantastic experiences shared. We feel so honored to be part of such an incredible time and special celebration.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. Your family away from home thank you for choosing us, and we will be counting the days of your return to paradise.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great facilities
Stayed 7 nights in Mar 2024
Response from Rocker on 2024/3/25
Dear Michael,Thank you very much for all the kind words and the fantastic experiences shared. We feel so honored to be part of such an incredible time and special celebration.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. Your family away from home thank you for choosing us, and we will be counting the days of your return to paradise.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Mar 2024
Response from Rocker on 2024/3/20
Dear ,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great
Stayed 4 nights in Mar 2024
Response from Rocker on 2024/3/14
Dear Jennifer,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Joteep

Stayed 4 nights in Mar 2024
Response from Rocker on 2024/4/3
Dear Joteep,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Hoang, westminster

Traveled with partner
Liked: Staff & service
ok
Stayed 3 nights in Mar 2024
Response from Rocker on 2024/3/12
Dear Hoang,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from staff but food quality declined from previous stays we had.
Stayed 3 nights in Mar 2024
Response from Rocker on 2024/3/9
Dear Veronica,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

peter

Liked: Staff & service
Ok
Stayed 7 nights in Feb 2024
Response from Rocker on 2024/3/4
Dear PeterThank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024
Response from Rocker on 2024/3/3
Hello Patrick,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

Dena Hortense

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The food was better at most all inclusive that I’ve tried. The pool and beach were excellent. I loved the different themed nights.
Stayed 3 nights in Feb 2024
Response from Rocker on 2024/2/29
Dear Dena,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, food was not good
Stayed 4 nights in Feb 2024
Response from Rocker on 2024/2/29
Dear Nadia,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"