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Reviews of Colwick Hall Hotel

4 out of 5
Colwick Hall Hotel
Colwick Park, Racecourse Road, Nottingham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 269 reviews" "
Rating 8 - Good. 89 out of 269 reviews" "
Rating 6 - Okay. 24 out of 269 reviews" "
Rating 4 - Poor. 9 out of 269 reviews" "
Rating 2 - Terrible. 8 out of 269 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great historic property. Nice big room, lovely grounds. Nice walking trails right by hotel. Lovely breakfast and dinner.
Stayed 1 night in Apr 2024
Response from Sam on 2024/5/16
Thank you, i will share your lovely review with all the team.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only 16 rooms in an interesting historical building. Lovely grounds and walks adjacent with birds and squirrels. Enjoyed the food, the ambience of the bar and restaurant, nice bedroom with modern bathroom (yet "olde worlde" with roof timbers)
Stayed 1 night in Mar 2024
Response from sam on 2024/5/16
Thank you so much for your amazing feedback, i will share with all the team.

4/10 Poor

Benjamin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not worth the money in the slightest. Rooms are poor quality. Our double bed as advertised wqs 2 singles pushed together. The breakfast was abysmal as was the evening restaurant food, no flavour whatsoever. Surroundings are pleasant but a hotel to avoid
Stayed 1 night in Apr 2024
Response from Sam on 2024/4/15
Hi Benjamin, thank you for your review and we are sorry hat you didn't enjoy your stay with us, as all hotels there a a couple of room that can be either a king bed and also twins. we are looking into all the points mentioned, Once again please accept my apologies.

10/10 Excellent

Lucia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Would go back.
Stayed 2 nights in Apr 2024
Response from sam on 2024/4/8
Thank you, we hope to see you again very soon.

8/10 Good

Hazel

Stayed 1 night in Mar 2024
Response from sam on 2024/4/8
Thank you

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from sam on 2024/4/8
Thank you and we are so pleased you enjoyed your stay

4/10 Poor

Joanne

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
3 star at an absolute push!
This is not a four star hotel. 3 star at best. Tired, worn and lacking in modernity. Such a shame as the building is stunning.
Stayed 2 nights in Feb 2024
Response from Sam on 2024/3/3
Thank you for your review and we appreciate all feedback given and will look at the points mentioned

10/10 Excellent

Stacey

Stayed 1 night in Jan 2024
Response from Sam on 2024/3/3
Thank you for your lovely score, we are so pleased you enjoyed your stay

8/10 Good

Giles

Stayed 1 night in Jan 2024
Response from Sam on 2024/4/8
Thank you Giles for your review.

8/10 Good

Mirza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good review
Hotel has lots of history dating back from the Doomsday Book and has associated character, being a listed building. My room had original timber beams and french style furniture. All very comfortable and functional for my needs.
Stayed 2 nights in Jan 2024
Response from sam on 2024/1/18
Thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Real Gem
Overwhelmed by the grandeur and size of room ! Bathroom was huge and the staff where all kind and accommodating. The checkout was very easy and it was a shame we weren’t staying longer!.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went with a standard room, but we were certainly not disappointed, the room was large light and beautifully decorated.
Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Fantastic historic building with lovely walks by the lakes and the river on its doorstep. Excellent dinner and breakfast.
Stayed 1 night in Oct 2023
Response from sam on 2023/10/24
Thank you Alan for your lovely review, we are so pleased you enjoyed your stay with us.

8/10 Good

Wendy

Stayed 1 night in Oct 2023
Response from sam on 2023/10/20
Thank you Wendy , we are so pleased you enjoyed your stay.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic connections, and appeal, "Old Money" ambience, Staff service: polite, personable, stylish, never familier, never condescending - simply correct. Exactly as you would wish in such an establishment.
Stayed 1 night in Sep 2023
Response from sam on 2023/10/24
Thank you for your wonderful feedback, hoe you come and see us again soon.

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Sam on 2023/9/7
Thank you Mary for your amazing score and we are so pleased you enjoyed your stay with us.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner bed and breakfast
Chose the hotel as near the racecourse (about 15 minutes walk) which was the main purpose of our visit. Had dinner bed and breakfast. Breakfast was excellent although we thought dinner was ok but not special. Although thought the service was excellent. On arrival our room was made ready early so we could drop our bags and freshen up b4 the racing. Nice size suite room but could have done with a bigger bed plus the window shutters didn’t close properly letting in courtyard lights. However over all a very nice country hotel nicely refurbished in a nice more rural area. Staff were all very helpful and hotel good value for money. If in the area which definitely stay again.
Stayed 1 night in Aug 2023
Response from Sam on 2023/9/7
Thank you for your review, we are so pleased you enjoyed your stay with us. I will let maintenance know to have a look at the shutters.

8/10 Good

Josephine

Stayed 1 night in Aug 2023
Response from sam on 2023/10/20
Thank you

2/10 Terrible

Debra

Stayed 1 night in Jul 2023
Response from Sam on 2023/9/7
Thank you

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sam on 2023/7/19
Hi Tony, thank you so much for your 10 out of 10 score for your stay. hope to see you again soon.

8/10 Good

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed 1 night but would have happily stayed for more. Its a lovely old building and our room was huge. We required a taxi and the lady on the front desk could not have been more helpful when we needed to chase it. She didnt even ask if she could help...she just did it! As an EV owner I was pleased to see electric car charge points in the car park. Its a little way outside the city but its lovely and quiet and a taxi is only 10 mins...Indeed our Uber back late at night was only £7.
Stayed 1 night in Jul 2023
Response from Sam on 2023/7/15
Hi Rob, We are so pleased you enjoyed your stay with us, i will share your feedback with Jane on reception.

10/10 Excellent

Louise

Stayed 1 night in Jul 2023
Response from Sam on 2023/7/13
Thank you Louise,

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff !
Stayed 2 nights in Jun 2023
Response from Sam on 2023/6/28
Hi Kenneth, thank you for your lovely review, i will pass your praise onto all the staff.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel in pleasant surroundings with friendly staff. However, the quality of the food was not great and overpriced for the standard of quality. We would certainly stay again, but would consider eating elsewhere.
Stayed 1 night in May 2023
Response from Sam on 2023/6/5
HI John, thank you for your feedback we appreciate all comments from our guests. Sorry that the restaurant wasn't as expected. I will speak to the chef on the quality as mentioned. Look forward to seeing you on your next visit

8/10 Good

Maria Gabrielle

Liked: Cleanliness, property conditions & facilities
Great venue. Staff a bit short.
Stayed 1 night in Jun 2023
Response from Sam on 2023/6/5
Hi Thank you for your review and feedback. I am sorry that the staff were short with you . This is not our usual standard and I will look into this.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It ain't what you say, its the way that you say it
Patronising attitude from the sales manager. The right words but with entirely the wrong presentational style. Venue is lovely but a customer service training course would be of benefit to the individual.
Stayed 1 night in May 2023
Response from Sam on 2023/6/5
Hi We are so pleased you enjoyed the venue but truly sorry for the way you were spoken to. I will sit with the Sales Manager and discuss your feedback with her. Once again please accept my sincere appologies

6/10 Okay

James

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible restaurant and bar service. Very unwelcoming at check in. Insisting on payment mid-meal I won’t be coming back
Stayed 1 night in May 2023
Response from Sam on 2023/5/24
Hi James, thank you for your feedback. we are sorry that you did not enjoy your visit. When you arrived to check in you mentioned your colleague was paying for all the rooms as you will note from your booking confirmation payment is due on arrival on check in and a key card will be issued. as i understand you did not have dinner with us, you were booked on a room only basis and had the option to add breakfast on check in which you declined. However you did decide to have breakfast and this is chargeable at the time and hence you were charged. Once again thank you for your feedback.

10/10 Excellent

Nicola

Stayed 2 nights in May 2023
Response from Sam on 2023/5/16
Thank you Nicola, if you have a spare minute can you also please post on trip advisor. Many Thanks

10/10 Excellent

Nicola

Stayed 1 night in May 2023
Response from Sam on 2023/5/13
Thank you so much for you 10 out of 10. if possible could you also post me a review o trip advisor. ManyThanks Sam Reservations

8/10 Good

Mark

Stayed 1 night in Mar 2023
Response from Sam on 2023/5/1
Thank you Mark. We are so pleased you enjoyed your stay.

8/10 Good

David

Stayed 1 night in Mar 2023
Response from sam on 2023/5/1
Thank you david.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and everything else was a good quality
Stayed 2 nights in Mar 2023
Response from Sam on 2023/5/1
Hi Duncan, it was a pleasure to welcome you and we are so pleased you enjoyed your stay with us and we hope to see you again very soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and friendly staff
Unusual hotel. Probably how hotels should be. Nice bar and dining room. We had the Lord Byron suite. The room was massive and the the bathroom was as big as a normal hotel room. Nice grounds. I can imagine that if you stopped at a weekend and there was a function on the. It may be a little noisy. In all we enjoyed our visit and would return.
Stayed 1 night in Feb 2023

10/10 Excellent

Sam

Stayed 1 night in Feb 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Love this place, excellent value, huge rooms and fantastic food. True hidden gem and will return whenever I'm in the area
Stayed 1 night in Jan 2023

10/10 Excellent

CHI WAI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place
Stayed 1 night in Feb 2023
Response from Sam on 2023/2/5
HI Thank you for your review, we are so pleased you enjoyed your stay with us.

2/10 Terrible

David

Stayed 1 night in Feb 2023
Response from Sam on 2023/2/5
Hi David, we are sorry you didn't enjoy your stay with us, all our luxury suites are different and only 1 of these has the free standing bath. Requests can be made for certain rooms prior to arrival and subject to availability. Many thanks

6/10 Okay

Maria Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar para hospedarse. La habitación es súper amplia y confortable. Todo perfecto
Stayed 1 night in Jan 2023
Response from Sam on 2023/2/5
Thank you

8/10 Good

Antony

Liked: Room comfort
Stunning looking Hotel. Services should match
The hotel is stunning to look at upon arrival. The Hotel is clean and the staff are exceptional. The room we had (standard) was "olde-worldly" but functional. Decent sized bathrooms. The towels were not the best but clean and usable. Disappointed at the early closing of the restaurant and the inability to order food after 10:30-PM. The vegan breakfast was disappointing and bland (this is not a vegan restaurant, so went with the flow), but again the staff saved the day.
Stayed 2 nights in Jan 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sam on 2023/2/5
Thank you for your review

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cowlick Hall is a beautiful stately building in Nottingham. The room was spacious, warm and looked over the beautiful frozen fountain. The bathroom was massive. Dinner was delicious and the staff were friendly and efficient.
Stayed 1 night in Dec 2022

10/10 Excellent

Glyn

Stayed 1 night in Dec 2022

8/10 Good

Glen

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Stayed 1 night in Dec 2022

10/10 Excellent

Martin

Stayed 1 night in Dec 2022
Response from Sam on 2022/12/5
Hi Martin, thank you for the 10 out of 10 review

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge bedroom
I was provided an amazingly huge room with a bathroom that was as big as my house. It was very well presented. Dinner was reasonable and service was okay. The reception service was very slow but I think the person was new as she seemed confused.
Stayed 1 night in Nov 2022

8/10 Good

Janet

Stayed 1 night in Nov 2022
Response from Sam on 2022/11/23
Thank you

6/10 Okay

Sarah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely exterior, the rooms not as great
The hotel has so much potential as it’s got so much old charm but found everything needing a major update. The towels had a brownish tint to them from overuse, the shower curtain needed to be replaced as it had shower residue all over it, the carpets had massive stains and looked like it was from the 1980’s, mattress felt old, and the pillows and pillow cases all had yellow stains (I’m assuming drool stains) on each of the 4 of them. The employees at the front desk were delightful and the lobby is beautiful. It’s really just needing all the above updated and it would be a really lovely hotel to stay at.
Stayed 1 night in Nov 2022