Best Western Brook Norwich Hotel check in experience
I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs.
There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas.
In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable.
The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles.
It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng
於 2022 年 8 月住了 1 晚
10/10 有夠讚
Sarah
家庭旅遊
2022 年 9 月 14 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah
於 2022 年 9 月住了 2 晚
2/10 很糟糕
Bhavna
團體旅遊
2022 年 9 月 12 日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna
於 2022 年 9 月住了 1 晚
10/10 有夠讚
David
2022 年 9 月 11 日
David
於 2022 年 9 月住了 1 晚
8/10 不錯哦
Steve
商務旅客
2022 年 9 月 2 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Steve
於 2022 年 8 月住了 2 晚
4/10 不太好
真實旅客
商務旅客
2022 年 9 月 2 日
不喜歡:住宿環境和硬體
真實旅客
於 2022 年 8 月住了 2 晚
8/10 不錯哦
Elaine
2022 年 9 月 1 日
Elaine
於 2022 年 8 月住了 1 晚
4/10 不太好
Lisa
商務旅客
2022 年 8 月 30 日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Lisa
於 2022 年 8 月住了 2 晚
2/10 很糟糕
Hannah
2022 年 8 月 28 日
Hannah
於 2022 年 8 月住了 1 晚
10/10 有夠讚
Jessica
2022 年 8 月 24 日
Jessica
於 2022 年 8 月住了 1 晚
6/10 一般般
Carolyn
2022 年 8 月 21 日
Carolyn
於 2022 年 8 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2022 年 8 月 18 日
喜歡:整潔度、員工素質和客房舒適度
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
真實旅客
於 2022 年 8 月住了 1 晚
8/10 不錯哦
Jarrad
2022 年 8 月 18 日
喜歡:員工素質
Jarrad
於 2022 年 8 月住了 2 晚
4/10 不太好
Sinead
家庭旅遊
2022 年 8 月 15 日
不喜歡:整潔度、設施服務和住宿環境和硬體
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Sinead
於 2022 年 8 月住了 1 晚
8/10 不錯哦
Mark
情侶出遊
2022 年 8 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tommy wasn’t as clean as I could of been
Mark
於 2022 年 8 月住了 1 晚
10/10 有夠讚
Rene
商務旅客
2022 年 8 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Rene
於 2022 年 8 月住了 1 晚
8/10 不錯哦
Suzanne
家庭旅遊
2022 年 7 月 27 日
喜歡:整潔度、員工素質和客房舒適度
Suzanne
於 2022 年 7 月住了 1 晚
6/10 一般般
John
家庭旅遊
2022 年 7 月 26 日
不喜歡:員工素質
Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell.
Not a pleasant experience, so probably going to book elsewhere in future.