I had to book again my room because the same day they didnt find my reservation, not even with my confirmation code! The room was for my assistants, a horrible experience: numbers written in the mirrors at the room, bathroom door broken, main door that does not close properly, roaches, very dirty iron board, dirty bathtub...just shameless and rude people. I definetely request a refund..it's been one of the 2 worst hotels I ever saw in the US!!!